8,5
Very Good
From 2.542 reviews
Provided by travelers on
Cleanliness

8,5

Room Comfort

8,5

Meal

7,9

Location

8,5

Service and Facilites

8,6

People often mention about The Lerina Hotel Nusa Dua
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Staff Friendliness (60)
Accessibility (49)
Room Space (48)
Bedroom (48)
Hotel Area (45)
Ambiance (42)
Bathroom (41)
Taste (38)
Family Friendly (37)
Surroundings (36)
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Traveler Reviews The Lerina Hotel Nusa Dua

Number of reviews per page
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40
Customer reviews
triadhalvinkuncahyo
icon-origin-TRAVELOKA
7,2
/10
Reviewed 6 day(s) ago
From the beginning, there was a problem with the room key, which was said to be an error. It could be fixed in about half an hour. The table was about to come off, the TV was already a flat screen, but still had antenna channels. It wasn't a smart TV. The hot water worked well. The sink faucet was almost broken. The toilet worked well. The amenities were good. Maybe the cleanliness of the water heater was the only thing that needed attention. The wifi was fast. For everything, from 1 to 10, I give it 6.5. The restaurant made me happy. Thank you for the service.
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Rachma
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The staff are very helpful and it is close to campus and Denpasar City.
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Andi t. a.
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Leisure
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6,5
/10
Reviewed 3 week(s) ago
dirty room, beds combined, not original double bed, bathroom is not maintained, white towels are faded and have rough fibers
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J***a
icon-Leisure
Leisure
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10,0
/10
Reviewed 5 week(s) ago
Fun, exciting, and comfortable, very good.
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1 people find it helpful
Accommodation's Reply
24 Jul 2025
Dear Sir/Madam, Thank you for your review. We are delighted to know that you enjoyed your stay at our hotel. We look forward to welcoming you back for a more immersive experience on your next visit. Best regards. Ecommerce The Lerina Hotel Nusa Dua
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P***a
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
Hotel 0 on the main road, close to the toll gate. If you want to go to GWK, it's quite close. Overall, everything was fine, except for the bathroom in my previous room, the floor wasn't very clean. Moving to a room on the third floor resulted in a noisy indoor AC.
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Accommodation's Reply
24 Jul 2025
Dear Sir/Madam, Thank you for taking the time to share your experience during your stay with us. We apologize for the inconvenience you experienced regarding the cleanliness of the bathtub and the noise of the AC in your room on the 3rd floor. We have forwarded your feedback to the housekeeping and technician teams for immediate follow-up to prevent similar incidents from happening again in the future. We hope we will have the opportunity to welcome you back with a more comfortable experience on your next visit. Best regards. Ecommerce The Lerina Hotel Nusa Dua
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P***a
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 week(s) ago
The hotel is close to the toll gate and is easily accessible. The staff and room service are friendly. The bathroom facilities were a bit lacking yesterday: the bathtub wasn't very clean/the floor was a bit outdated. The food selection wasn't as varied as other 4-star hotels.
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Accommodation's Reply
24 Jul 2025
Dear Sir/Madam, Thank you for taking the time to leave us a review. We are pleased to know that you found the hotel's strategic location and the friendly service from our staff and room service helpful. We apologize for any inconvenience regarding the condition of the bathtub and the food variety that did not meet your expectations. We would like to assure you that all feedback from our guests is taken seriously. We look forward to welcoming you back again in the future, with even better service and a more enjoyable experience. Best regards. Ecommerce The Lerina Hotel Nusa Dua
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Putri U.
icon-Staycation
Staycation
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10,0
/10
Reviewed 5 week(s) ago
The rooms and hotel area are always clean. The rooms are comfortable and very well maintained. The hotel staff are all friendly, from the receptionist, housekeeping to the staff in the lounge as well. The breakfast is varied and of course delicious. They sell dim sum for tens of thousands, you can order it in the lounge or room service. The dim sum is really delicious, my favorite is the fried shrimp bread. It was a pleasant stay at The Lerina. We also got a free room upgrade to deluxe, which has a balcony😍🥰🙏🏻
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Accommodation's Reply
24 Jul 2025
Dear Ms. Putri, Thank you very much for sharing your wonderful experience during your stay at The Lerina. We are very happy to hear that you were comfortable with the cleanliness of your room and hotel area, the friendliness of our staff, the variety and taste of our breakfast, and other aspects. Positive reviews like this are a great motivation for our entire team to continue providing the best service. We look forward to welcoming you back in the future. Best regards. Ecommerce The Lerina Hotel Nusa Dua
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A***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 7 week(s) ago
The rooms are spacious and clean, with complete in-room amenities.
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Accommodation's Reply
11 Jul 2025
Dear Sir/Madam, Thank you very much for your review and appreciation of our hotel rooms, cleanliness, and facilities. We are glad you enjoyed some aspects of your stay. We hope to have the opportunity to welcome you back for a more comfortable experience. Warm regards. Ecommerce The Lerina Hotel Nusa Dua
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G***e
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Transit
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10,0
/10
Reviewed 7 week(s) ago
Nice area and spacious room. Friendly staff.
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Accommodation's Reply
09 Jul 2025
Dear Guest It is a pleasure to hear that you had and enjoyable stay at our Hotel. We certainly look forward to welcoming you back again at the hotel on your future travel . Regards Ecommerce The Lerina Hotel Nusa Dua
K***n
icon-origin-TRAVELOKA
8,5
/10
Reviewed 7 week(s) ago
the distance is far but worth it for the tranquility that is obtained. very impressive. only limited extra beds.
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Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Thank you for your positive and heartwarming review. We are glad to hear that overall you had a comfortable stay at our hotel. Regarding the limited extra bed, we apologize for any inconvenience you may have felt. We will consider your input to improve our services in the future. We look forward to your return visit. Best regards. Ecommerce The Lerina Hotel Nusa Dua
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T***d
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,3
/10
Reviewed 8 week(s) ago
It was a so-so experience staying in this hotel
1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Guest It is a pleasure to hear that you had and enjoyable stay at our hotel. If there’s anything specific we could have done better, we’d truly appreciate your feedback. It helps us improve and provide better service in the future. Regards Ecommerce The Lerina Hotel Nusa Dua
S***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
In my opinion, this hotel is super good and the rooms are big. If I go to Bali again, I will definitely stay here because overall it is satisfying and the service and staff are very welcoming. Car access is also easy. I won't regret staying here.
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3 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear Sir/Madam, Thank you very much for the very positive review given to us. We are very happy to know that you are satisfied with our room, staff service, and ease of access during your stay here. We will be happy to welcome you back to our hotel. See you again and have a nice day. 🌺. Warm regards, Ecommerce Manager
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M***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,3
/10
Reviewed 9 week(s) ago
The place is really clean and nice to stay. However since it was in the garden, there were some mosquitoes that came into the room. The breakfast were disappointing, it does not taste that great & the variations are quite limited too, is almost the same thing every morning. Nonetheless the location is great, near the city centre.
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1 people find it helpful
Accommodation's Reply
27 Jun 2025
Dear sir/madam Thank you for sharing your experience. We're glad to hear that you found the place clean, comfortable, and appreciated our convenient location near the city center. We also appreciate your honest feedback about the breakfast and the presence of mosquitoes. Being surrounded by a garden setting does bring natural charm—but unfortunately, it can sometimes come with a few uninvited guests. We are working on improving mosquito control to ensure better comfort for our guests. Regarding breakfast, your comments have been shared with our kitchen team. We hope you might consider giving us another opportunity in the future. Regards Ecommerce Manager The Lerina Hotel Nusa dua
t***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Staying here for 4 days and 3 nights is really worth it. Everything is okay, the staff is friendly and efficient. The check-in process is fast, the room is clean, the facilities are okay, the food is delicious, and the access is easy. If I go to Bali, I will definitely come back here again. Thank you very much The Lerina Hotel 😍😍😍
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1 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Thank you very much for this wonderful and enthusiastic review :). We are very happy to know that you enjoyed your 4 days 3 nights stay with us. It was our pleasure to be able to provide you with a pleasant experience during your stay in Bali. See you next time, Best regards. Ecommerce The Lerina Hotel Nusa Dua
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Almira J.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
The hotel was really good for its budget. The location is on a big street, so it's easy to access. If you are looking for an affordable, comfy stay away from the busy northern area of Bali, this hotel is actually perfect. You do need a car or driver to go around. The room was okay, but enough for our small family (2 adults, 1 kid, 1 baby). Would stay here again.
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3 people find it helpful
Accommodation's Reply
09 Jul 2025
Dear Mrs, Almira J Thank you so much for your kind and detailed review. We’re thrilled to hear that you found our hotel a great value for the price and appreciated the convenient location and comfort for your family. It was a pleasure having you stay with us, and we would love to welcome you and your family back anytime you visit Bali again. Regards Ecommerce The Lerina Hotel Nusa Dua
N***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 11 week(s) ago
The location is very strategic, only the amenities provided are very minimal for the price offered.
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Accommodation's Reply
09 Jul 2025
Dear Sir/Madam, Thank you for taking the time to leave a review. We are pleased to know that you enjoyed our strategic location. Regarding your feedback regarding amenities, we apologize if they did not meet your expectations. We would like to inform you that the amenities in the rooms have been adjusted to the applicable hotel standards. However, we are always open to feedback and will use it as an evaluation material to improve guest comfort in the future. We hope to welcome you back again in the future and provide an even better experience. Best regards. Ecommerce The Lerina Hotel Nusa Dua
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A***e
icon-origin-TRAVELOKA
8,5
/10
Reviewed 12 week(s) ago
Strategic location in Nusa Dua, close to restaurants and shops.
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Putri S.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
friendly staff, good service, comfortable, clean and complete rooms.
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1 people find it helpful
C***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
Always take the time to stay here every time I go to Bali. Because everything is good (service, facilities, rooms, breakfast). The breakfast is a buffet so I'm satisfied with my choice
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1 people find it helpful
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Yulisna A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 14 week(s) ago
The hotel staff were very friendly and very helpful with the check-in process.
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