Overall Ratings & Reviews Life Emerald Hotel Surabaya

It's really good, the place is comfortable for a quick stay in Surabaya, close to lots of places to eat.

Okay, the place is clean, comfortable, and strategic. Thank you.

It's very comfortable to stay here, the room is clean and spacious, but there are only a few TV channels and the pictures aren't clear... everything else is good. The water is flowing.... recommended

The AC is not cold enough and there are lots of small cockroaches. Other than that, everything is fine.

The hotel staff are friendly, but the cleanliness of the rooms, especially the bathrooms, is still lacking. For a very strategic location

Beyond expectations. Strategic location, easy to get around. Fast wifi. Standard room size, good bed. But the elevator is broken, no free drinking water in the room, there is a dispenser in the corridor on each floor, no restaurant. Sometimes there is an unpleasant smell from the sink/shower water. So it's more fitting to call it a hotel ⭐ instead of ⭐⭐⭐

Strategic location, comfortable and clean hotel, hot water dispenser, full security assistance

the room and the room smelled of cigarettes and the staff were very unfriendly

Overall comfortable, but there are some things that need to be fixed, for example the facilities provided are incomplete, towels must be asked for, no coffee, no wifi, location is far from minimarket, food prices are too expensive and do not match the taste and portion. Thank you

For a few hours of stopping by, it can be said to be okay, except that there are no towels provided in the bathroom and the AC is not very cold.

Very pleasant service, friendly receptionist and good communication, feels like in your own hotel. Recommended hotel in town.

Friendly, communicative, pleasant reception, feels like being in your own hotel. Recommended hotel in town.

The hotel is dirty, there are insects, there is no Aqua bottle, you have to get it yourself, the water in the shower comes out a little, the towels are holey and thin (smells too), the bad cover is also dirty with stains, the AC doesn't work, there is no lift either! The lift is dead!

It's quite good, but the part with no windows.

Stayed here again for 1 night. Got a room on the 3rd floor. The room was clean, the bathroom was also clean. Unfortunately the elevator wasn't working yet, so we had to take the stairs to the 3rd floor. Wifi still wasn't working. The pillowcase smelled of mold, the rest was good and quite pleasant.

It's like home, because I often stay here. The staff 👍🏻 as soon as we got out of the car, the security guard was ready to greet us 👍🏻😍

Stayed for 4 days 3 nights.. for that price, everything was good, the AC was cold, the hot water worked well, the room was clean, the bathroom was clean, only the room was not soundproof, I heard the sound of the guest snoring in front of my room, the security guards were all good, unfortunately there was no wifi.

the bedroom door can't be closed

According to the budget, the facilities are quite good. Parking area is lacking.

Friendly staff, next time I will stay here again.