I stayed from January 31, 2026 to February 1, 2026. I deliberately chose this place to stay overnight because it was quite close to the airport and there was an airport shuttle. I had an early morning flight on February 1 at 6:35 and had ordered to be woken up at 4 and wanted to use the shuttle service to the airport. They explained the first schedule was at 4:30. On the morning of February 1, I was not woken up and I got ready and checked out at 4:33. Confirmation to the reception at that time said the shuttle had just left then the receptionist added again that they were very punctual and I should have been ready 15 minutes before the shuttle schedule. I was okay then ordered a grab. My Grab didn't arrive long after (4:34 AM), but when I went to the parking lot to meet the Grab, the shuttle was still there and was getting ready to leave for the airport. I felt lied to. In fact, the shuttle and I arrived at Kupang El Tari Airport together. Next time, please check the receptionist's departure carefully. I deliberately chose this hotel for easy access to the airport, but I was disappointed like this.