Dear Ms. Emiliana." Warmest Greetings from Zamzam Hotel and Convention Batu "Thank you, Ms. Emiliana, for sharing your experience during your stay at Zamzam Hotel and Convention Batu. We are pleased to hear that you were satisfied with the fast check-in and check-out process, the friendliness of our staff, and the comfort of the spacious room. We also greatly appreciate your feedback regarding the need for renovation of the bathroom equipment, toilet, towels, and bed linen. This will be our concern for improving our service and guest comfort in the future. We look forward to welcoming you back with an even better experience. Warmest Regards, Setyawati. E-commerce Staff. Zamzam Hotel and Convention Batu