1.) my luggages were there first because I got the "drop&go" service from agent, the receptionist didn't want to accept, saying there's no confirmation from agent, Im not sure why agent didn't inform this hotel, as I spoke with the CS a night before over phone to make sure I don't have to worry about anything as agent will inform the hotel. 2.) me & my relative arrived at night & we were welcomed with unfriendly & mean receptionist. we're tired & wanna rest, what have we done wrong so that we were welcomed like that. not only that, they didn't put our bags in our room, so when we arrive there tired & welcomed like "that", we still have to carry our luggages upstair to our room. At the previous hotel, our luggages were at our room already placed neatly, so when we arrive, we only need to shower & rest 3.) The hot water was not running on the first night of our stay there, reported it & they said will fix it. the next morning, the hot water was still not available & reported again. later at night, on the same day, same thing happened, reported & finally they claimed that they fixed the problem already & saying we can use it 15 mins. later, then after that we tried, the water was just a bit warm, not really hot water you need to relieve the tiredness. So, we gave up on that!!!... 4.) the hotel doesn't really looks like hotel, it's more like a dormitory or local boarding house. the only good thing is that it's located near the pubs & souvenirs shops