Overall Ratings & Reviews Hana Hotel

Hi, Thank you very much for your positive review! 😊. We are glad to know that you felt comfortable with the cleanliness of the room, the friendliness of our staff, and the strategic location near the city center. We hope to welcome you back on your next visit! Best regards, Hana Hotel

Hello, Thank you very much for your review and time to share your experience during your stay with us 🙏. We are glad to know that the service from our staff gave a good impression, and that you felt helped by the early check-in and complete room facilities, such as a hair dryer in the bathroom. We apologize for the inconvenience related to the noise in the twin room. This feedback is highly appreciated, and will be used as evaluation material so that in the future we can improve guest comfort, especially in terms of noise. Regarding breakfast, we also noted your suggestion to provide more variety. Thank you for your feedback, and we will continue to strive to provide better service and facilities. Hopefully we can welcome you back again on another occasion 🌟. Warm regards, Hana Hotel

Hi Mr. Sentosa, Thank you very much for your valuable review and feedback 🙏. We are glad to know that overall you were satisfied during your stay at Hana Hotel. However, we also greatly appreciate your attention to the service in the breakfast area. We apologize for the inconvenience caused and deeply regret if the behavior of our staff does not reflect the standard of service ethics that should be. We have forwarded your feedback to the relevant team for serious attention and can be immediately corrected. We are committed to continuously improving the quality of service so that every guest feels comfortable and leaves a good impression when staying at our place. Thank you again for your attention, and we hope to welcome you back in the future 🌟. Best regards, Hana Hotel

Dear Mr Zulvan, Thank you so much for your kind review! We’re thrilled to hear that you enjoyed your stay — from the cleanliness of the room, strong Wi-Fi connection, to our strategic location near shopping, food, and entertainment spots. Your satisfaction means a lot to us, and we truly hope to welcome you back again for another great experience in the future! Warm regards, Hana Hotel

Hi, Thank you so much for your positive review! We are so glad to hear that you were comfortable with the cleanliness of your room and the facilities provided. It was also nice to know that the many outlets helped during your stay — no need to fight over them! We look forward to welcoming you back in the future. Best regards, Hana Hotel

Hi Dianjunita, Thank you very much for your review! We are glad to know that you were comfortable with the service from our receptionist and restaurant team. Your feedback regarding other staff is highly appreciated and will be used as evaluation material so that we can provide more even and consistent service. We are also glad that you liked the hotel and its strategic location. We hope to welcome you back again in the future with a more pleasant experience. Warm regards, Hana Hotel

Hello, Thank you for your positive review! We are glad to hear that you enjoyed our strategic location, breakfast, and the cleanliness and tidiness of the hotel. We look forward to welcoming you back on your next visit. Best regards, Hana Hotel Batam

Hello Mr. Zulvan, Thank you very much for the review that you have given. We are very happy to be able to provide the best service for you. Warm regards, Hana Hotel

Hello Mr. Indra, Thank you very much for the review that you have given. We are very happy to be able to provide the best service for you. Warm regards, Hana Hotel

Hello, We are very sorry to hear about the unpleasant experience you had during your stay. We understand how important it is to our guests, and this issue does not reflect the standards of cleanliness we strive to maintain. We have taken immediate action with our housekeeping and pest control teams to ensure this does not happen again. Thank you for your feedback, and we look forward to providing you with an even better experience on your next visit. Hana Hotel

Hi Mr. Rinto, Thank you for your review! We are glad to hear that you and your family felt comfortable staying at our place and enjoyed the facilities provided. We always strive to provide the best experience at an affordable price. Hope to welcome you back again in the future! Hana Hotel

Warm greetings! Thank you for your review and for trusting us to make our hotel like your second home. We are glad to hear that you enjoyed the breakfast atmosphere, the cleanliness of the hotel, and the service from our staff. We also apologize for the inconvenience you experienced regarding the smoking area. Your feedback is very valuable to us, and we will consider your suggestions to rearrange the room area to make non-smoking guests feel more comfortable. We look forward to welcoming you back with a better stay experience in the future. Hana Hotel