Dear Valued Guest,
Thank you for taking the time to share your feedback. We’re very sorry to hear that your stay did not meet expectations, and we sincerely apologize for the inconveniences you experienced during your time with us.
Cleanliness and guest comfort are top priorities for us, and we regret that your room did not reflect our usual standards. Your comments regarding the dust, carpet, curtains, and overall room condition have been forwarded to our housekeeping and maintenance teams for immediate review and corrective action.
We also understand how important a quiet environment is for rest, and we apologize for the disturbance caused by traffic noise. We will continue to explore better soundproofing solutions, especially for rooms facing the main road.
While we're glad to know that the mattress provided comfort, we regret that this alone was not enough to make your stay enjoyable. We value your input, and we hope you'll consider giving us another opportunity in the future to provide a better experience.
Warm regards,
The Management of Golden Tulip Jineng Resort Bali