7,4
Pleasant
From 1.915 reviews
Provided by travelers on
Cleanliness

7,0

Room Comfort

7,1

Meal

7,1

Location

8,1

Service and Facilites

7,4

People often mention about City Hotel Balikpapan
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Distance to City Center (21)
Bathroom (18)
Accessibility (15)
Staff Friendliness (13)
Bedroom (13)
Wifi (12)
Hotel Area (12)
Check-in/out Time (11)
Ambiance (11)
Room Space (11)
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Traveler Reviews City Hotel Balikpapan

Number of reviews per page
20
40
Customer reviews
Y***i
icon-origin-TRAVELOKA
5,8
/10
Reviewed 3 week(s) ago
There's only one power outlet, and it's at the end. Honestly, I don't understand the concept of this hotel. If you really don't want to provide power outlets, you'd be better off not having them. The bathroom is very dirty. The AC isn't cold. The location is strategic, but the hotel is disappointing.
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L***l
icon-Business
Business
icon-origin-TRAVELOKA
8,3
/10
Reviewed 5 week(s) ago
Overall good, but next time please pay attention to the bedsheets. There are blood stains. It's better to replace them. Even though they may have been washed, they are still inappropriate in my opinion.
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1 people find it helpful
E***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Clean and comfortable room. It was a pleasure to stay at City Hotel Balikpapan.
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1 people find it helpful
Accommodation's Reply
12 Jul 2025
Thank you for your review, we will strive to maintain and improve our service!
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dewi p.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 18 week(s) ago
I have stayed here several times and am always a regular, because it is close to the city, comfortable and recommended.
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2 people find it helpful
Melviani
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 18 week(s) ago
With affordable price, decent room and good location.
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2 people find it helpful
Adam S.
icon-Business
Business
icon-origin-TRAVELOKA
7,0
/10
Reviewed 24 week(s) ago
I don't know why the elevator won't work, it's really tiring if you're unlucky enough to get a room on the 4th or 3rd floor. Hopefully it will get better.
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2 people find it helpful
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Ayus H.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 24 week(s) ago
City center close to everywhere near the sea near culinary places
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8,2
/10
Reviewed 26 week(s) ago
Close to business destinations, comfortable and clean, thank you for your help, I often check in at this hotel when on business trips.
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8,2
/10
Reviewed 26 week(s) ago
Close to business destinations, comfortable and clean, thank you for your help, I often check in at this hotel when on business trips.
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I***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,3
/10
Reviewed 28 week(s) ago
for the size of the room I booked is relatively moderate, but there must be some places that need special attention to be cleaned.. for example for the toilet.. please clean it more thoroughly.. the cupboard door hinges came off but were not repaired.. at breakfast time there were no employees to check the availability of food, so that when other guests wanted to eat the stock had run out..
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2 people find it helpful
Diana P.
icon-origin-TRAVELOKA
7,0
/10
Reviewed 30 week(s) ago
Check in was supposed to be at 2 but we were told to wait until past 3, and there was no hot water to shower.
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herman m.
icon-origin-TRAVELOKA
8,2
/10
Reviewed 30 week(s) ago
Comfortable atmosphere and easy to find food
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1 people find it helpful
S***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 32 week(s) ago
Staying during New Year 2025. Clean hotel, cold air conditioning. Staycation👍.
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M***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 33 week(s) ago
very pleasant and friendly
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2 people find it helpful
A***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 35 week(s) ago
The service is quite satisfactory and the room area is very spacious, but the bottom of the mattress needs to be cleaned because there is a lot of dirt and dust.
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S***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 35 week(s) ago
Friendly service, lively atmosphere around the hotel, lots of breakfast variety
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1 people find it helpful
N***Y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 35 week(s) ago
Strategic location, suitable for families, breakfast menu needs attention because it often runs out😀, maybe because it's delicious he he. Comfortable but the sound of the engine (I don't know what engine) is a bit disturbing. The rest is all good, we have stayed at City many times. Recommended
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1 people find it helpful
K***L
icon-origin-TRAVELOKA
8,5
/10
Reviewed 35 week(s) ago
Eating nearby, just cross the road to many culinary delights along the beach (behind Klandasan Market)
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N***r
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 40 week(s) ago
strategic location, but the sheets smell
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4 people find it helpful
A***n
icon-Business
Business
icon-origin-TRAVELOKA
5,4
/10
Reviewed 41 week(s) ago
Just like boarding house, no flipper, no coffee, no tea, no sugar, no electric stove, spider web in a room. Not worth with the price, never back again
4 people find it helpful
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