Sagan Heritage Hotel

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8,5
Very Good
From 5.585 reviews
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Cleanliness

8,4

Room Comfort

8,5

Meal

8,2

Location

8,8

Service and Facilites

8,6

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Staff Friendliness (262)
Distance to City Center (238)
Bedroom (234)
Hotel Area (215)
Room Space (211)
Ambiance (208)
Bathroom (207)
Surroundings (206)
Family Friendly (204)
Accessibility (198)
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Traveler Reviews Sagan Heritage Hotel

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Customer reviews
Ariyani B.
icon-Leisure
Leisure
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10,0
/10
Reviewed 4 day(s) ago
Hotel with complete public facilities close to the city center and campus
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t***a
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Leisure
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8,5
/10
Reviewed 4 day(s) ago
Hotel staff were friendly and helpful during check in.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel for your stay in Yogyakarta. We are delighted that you enjoyed your stay and were satisfied with our facilities. We will share your feedback with all our staff to encourage them to continue providing the best possible service. Thank you again for sharing your positive experience at our hotel. We sincerely hope to welcome you and your family back to Yogyakarta again with a warm welcome. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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P***t
icon-origin-TRAVELOKA
8,4
/10
Reviewed 1 week(s) ago
Heritage hotel but very well maintained, strategic location in the center of Yogya city, staff are also quite friendly, for the room although not too spacious but quite clean, for breakfast outside 2 pax there is a charge of 80k for my child, unfortunately even though it is additional but the menu is not child friendly.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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O***n
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
What I didn't like: - There was only one glass in the room - There was no mouthwash cup in the bathroom - There was no hair dryer - Otherwise, overall, it was okay
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, This is a message from Sagan Heritage Hotel Yogyakarta. First, we sincerely apologize for the inconvenience you experienced during your stay at Sagan Heritage Hotel Yogyakarta. We are deeply saddened that this incident may have affected your experience. We hope that your review will help us improve our services to better meet the expectations of all our guests during their stays. Thank you again for sharing your experience with us. We look forward to welcoming you and your family back to Yogyakarta and experiencing our excellent service again. Thank you. General Manager, Sagan Heritage Hotel Yogyakarta
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D***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
The towel is a little musty or doesn't smell good.
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, This is a message from Sagan Heritage Hotel Yogyakarta. First, we sincerely apologize for the inconvenience you experienced during your stay at Sagan Heritage Hotel Yogyakarta. We are deeply saddened that this incident may have affected your experience. We hope that your review will help us improve our services to better meet the expectations of all our guests during their stays. Thank you again for sharing your experience with us. We look forward to welcoming you and your family back to Yogyakarta and experiencing our excellent service again. Thank you. General Manager, Sagan Heritage Hotel Yogyakarta
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Rini M.
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Staycation
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9,4
/10
Reviewed 1 week(s) ago
The service is friendly, and the place is also nice, my child didn't want to go home.
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Accommodation's Reply
15 Jan 2026
Dear Ms. Rini M., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Lina
icon-Leisure
Leisure
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10,0
/10
Reviewed 2 week(s) ago
clean, comfortable, suitable for families
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2 people find it helpful
Accommodation's Reply
20 Jan 2026
Dear Ms. Lina, Sincerely, Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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D***i
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Leisure
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9,7
/10
Reviewed 2 week(s) ago
The hotel staff are friendly, always smiling and greeting. Upon arrival, you're immediately offered a delicious welcome drink, ginger tea. The service is excellent. The room is cleaned daily and the towels are changed. The room is comfortable, and most importantly, it's a very peaceful stay. Laundry is also available. Breakfast is very varied and generally delicious. Sometimes they even offer herbal drinks, which I really like 😍 There are cafes, massage parlors, and food options around the hotel. Walking around the hotel complex is very relaxing. All in all, I was very satisfied with my stay at Sagan Heritage Hotel. Thank you very much. Next time I'm in Yogyakarta, I'll definitely come back to this hotel again 🥰
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Accommodation's Reply
20 Jan 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***i
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
The hotel staff was friendly and very helpful at check-in.
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Accommodation's Reply
15 Jan 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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riki m.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
The staff are friendly and helpful, starting from the security at the front to the customer service. Yesterday I got a room downstairs and it had a bathtub, but the bathroom door was a bit problematic, but it wasn't too crucial.
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Accommodation's Reply
15 Jan 2026
Dear Mr. Riki M., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience our services once more. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Fahmi A.
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Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Our four-night stay during the Christmas and New Year holidays was truly enjoyable. The deluxe room facilities are perfect for a family. Thank you to all the staff on duty. Success to Sagan Hotel.
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Accommodation's Reply
12 Jan 2026
Dear Mr. Fahmi A., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and our facilities. We will share your feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience all of our services. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 2 week(s) ago
Friendly staff, fast check-in, close to everywhere, staff responded quickly when there was leaking in the room from the window.
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3 people find it helpful
Accommodation's Reply
08 Jan 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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c***a
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
In terms of location, this hotel is comfortable, not too close to the crowds, and the surrounding area is beautiful with lots of trees. Furthermore, the service is excellent. Upon arrival, I was greeted warmly by the security guard, and the receptionist was also friendly and detailed in their explanations. The staff were also very friendly, always smiling, both in the lounge and the restaurant. I received excellent service throughout my stay.
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Accommodation's Reply
08 Jan 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Sagan is very comfortable, modern, clean, and the kids love it. Convenient environment, easy car access. Close to everything in the city center. Close to Gudeg Sagan.
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Accommodation's Reply
12 Jan 2026
Dear Valued Guest, Sagan Heritage Hotel Yogyakarta would like to express our gratitude for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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aldopoernomo
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very friendly, the hotel is clean and close to the city center
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Accommodation's Reply
08 Jan 2026
Dear Mr. Aldo Poernomo, This is a general message from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to continue striving for the best possible service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and offer you our excellent service. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Enar R.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
The rooms are clean, the kids' pool is clean, the breakfast is varied, and the kids loved it. If I go back to Jogja, I'll definitely stay here again 🥰
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Accommodation's Reply
08 Jan 2026
Dear Mr. Enar R., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our team to encourage them to further improve our services. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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dewi a.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Spacious, clean rooms, delicious food, friendly service
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Accommodation's Reply
03 Jan 2026
Dear Mr. Davy A., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and facilities. We will share your feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta and experience our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Rahmat A.
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 week(s) ago
overall okay but very poor soundroof
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Accommodation's Reply
03 Jan 2026
Dear Mr. Rahmat A., This is a humble message from Sagan Heritage Hotel Yogyakarta. First, we sincerely apologize for the inconvenience you experienced during your stay at Sagan Heritage Hotel Yogyakarta. We are deeply sorry that this incident disrupted your experience. We hope that your review will help us improve our services to meet the expectations of all our guests during their stays. Thank you again for sharing your experience. We look forward to welcoming you and your family back to Yogyakarta and experiencing our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Putra P.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
it takes a long time for the AC to cool down otherwise it's good
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Accommodation's Reply
12 Jan 2026
Dear Ms. Putra P., Sincerely yours, from Sagan Heritage Hotel Yogyakarta. Thank you for choosing our hotel as your accommodation during your stay in Yogyakarta. We are delighted to hear that you were satisfied with your stay and the facilities we provided. We will share your feedback with our entire team to encourage them to continue providing the best service. Thank you again for sharing your experience with us. We sincerely hope to welcome you and your family back to Yogyakarta again and experience all of our services. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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F Vebriana S.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
It was really sad that I got the studio one, the pillowcase was a bit dirty.
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Accommodation's Reply
03 Jan 2026
Dear Ms. Vibriana S., This is a message of sincere apologies from Sagan Heritage Hotel Yogyakarta. First, we sincerely apologize for the inconvenience you experienced during your stay at Sagan Heritage Hotel Yogyakarta. We are deeply sorry that this incident disrupted your experience. We hope that your review will help us improve our services to meet the expectations of all our guests during their stays. Thank you again for sharing your experience. We look forward to welcoming you and your family back to Yogyakarta and experiencing our services again. Thank you, General Manager, Sagan Heritage Hotel Yogyakarta
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Number of reviews per page
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