Providence Homestay

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Overall Ratings & Reviews Providence Homestay

Traveloka (815)
Other sources (7)
7,5
Pleasant
From 815 reviews
Provided by travelers on
Cleanliness

7,5

Room Comfort

7,3

Meal

6,9

Location

7,4

Service and Facilites

7,2

People often mention about Providence Homestay
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Bedroom (10)
Hotel Area (9)
Accessibility (8)
Staff Friendliness (8)
Ambiance (8)
Room Space (8)
Bathroom (8)
Surroundings (7)
Distance to City Center (5)
Wifi (5)
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Traveler Reviews Providence Homestay

Number of reviews per page
20
40
Customer reviews
Anggun M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
The hotel staff is very friendly and polite.
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V***Y
icon-origin-TRAVELOKA
8,2
/10
Reviewed 2 week(s) ago
Rooms under 100,000 IDR have an outside bathroom, while those above have an en suite bathroom. The bathrooms are clean but lack hot water. It's a bit noisy at night because the guard might be hanging out with friends. The location is in a shopping area. There's a charging station upon entry, depending on the vehicle, so those who want to order an online motorcycle taxi (ojek) should walk to the front to avoid being charged. For food, there are several restaurants around the complex. For breakfast, you can go to the small stall outside the shopping complex. Ask the receptionist for information.
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1 people find it helpful
D***i
icon-origin-TRAVELOKA
9,4
/10
Reviewed 14 week(s) ago
The place is very comfortable and clean. I'd definitely come back here again, hehe.
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2 people find it helpful
R***i
icon-origin-TRAVELOKA
5,3
/10
Reviewed 33 week(s) ago
There was extortion of 10 thousand. With the excuse of admin fee, since when is there an admin fee during the check-in process. Even though it is not stated in the description. I thought the bathroom was inside, but it turned out to be outside.
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5 people find it helpful
D***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8,1
/10
Reviewed 49 week(s) ago
The staff on duty asked for an extra 20 thousand because I booked 2 rooms, very strange. It's extortion, because everything has been paid through the application. Be careful guys, the reviews on Google Maps are not as good as on this application.
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4 people find it helpful
Accommodation's Reply
06 Jan 2025
Good afternoon, thank you for choosing Providence Homestay for your previous stay. We appreciate the review that's been given to us. Regarding the extra 20.000, it is actually to pay for the government tax and it must be paid on the spot during check in and it should've been written on the traveloka app before you pay the hotel. We apologize if our staff did not explain it properly to you and we will re-evaluate our staff regarding this issue. I hope you had a wonderful stay with us and enjoyed Surabaya! Management team, C
Andreas S.
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 52 week(s) ago
Bringing noisy kids is really good but the staff is very friendly. The bedroom is clean and soft. The bathroom is also clean, it's really top.
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3 people find it helpful
Andreas S.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 52 week(s) ago
Extend again today because it is very affordable and clean and comfortable
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2 people find it helpful
F***d
icon-Transit
Transit
icon-origin-TRAVELOKA
6,0
/10
Reviewed 78 week(s) ago
The room is not bad for that price, the room has AC, shares a bathroom but it's clean, there's a water heater too, the only downside is that when you get there, you're asked for 10 thousand on the pretext of VAT, for access to the accommodation you're also asked to park 3 thousand during entry and exit because it's located in a closed shopping area. So it gets complicated when you go in and out looking for food, then at 11 o'clock the fence is closed. That's all it takes to consider if you want to stay overnight.
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13 people find it helpful
johan g. a.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 80 week(s) ago
Beda dengan fto nya,kamar mandi di luar ternyata, kamar tidur nya sekatanya sama kamar lain bukan tembok dan ada kaca nya sesama kamar lain. Banyak kekurangan nya.. Gk sesuai hrga pokok nya.. mf saya tidak sempat foto” kan tempat nya..
3 people find it helpful
c***p
icon-origin-TRAVELOKA
10,0
/10
Reviewed 80 week(s) ago
Reasonably priced, right on the side of the road.
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1 people find it helpful
M***h
icon-origin-TRAVELOKA
5,0
/10
Reviewed 82 week(s) ago
Couldn't get in because the guard was sleeping and the entrance was locked.
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7 people find it helpful
J***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 85 week(s) ago
Got a promo price below 100 thousand, for me personally everything is okay. The room is suitable for backpackers, queen spring bed mattress, although the bathroom is outside it is still okay, quiet atmosphere, fast wifi pool, the AC is also cold.
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6 people find it helpful
L***s
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,0
/10
Reviewed 85 week(s) ago
Hotelnya sih oke. Ya walau ngk kedap suara. Tp bersih. Cuma trakhir ini tgl 10/april/2024 saya cek in di minta dana tambahan lagi sebesar 10k alasannya karena ada ppn. Padahal saya pesan di apps ini harga sudah include ppn. Alhasil karena saya juga udah capek saya byar. Mana ngk dikasih nota atau semacamnya, handuk dan sabun mandi pun juga tidak disediakan. Sehingga saya komplain di apps juga tidak membantu. Sangat disayangkan. Lokasi juga enak sebenarnya di tengah kota. Ruko masuk ruko. Cuma tiap kluar masuk harus byar parkir 5k.
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5 people find it helpful
J***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
7,5
/10
Reviewed 88 week(s) ago
Oddly enough, on the first day I entered the hotel, the waiter asked me to add 10 thousand rupiah, the reason being VAT. The hotel does not sell food.
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5 people find it helpful
M***s
icon-Transit
Transit
icon-origin-TRAVELOKA
5,6
/10
Reviewed 90 week(s) ago
Kurang baik, tidak mengerti kondisi pelanggan. Ga lagi-lagi.
4 people find it helpful
Yena C. A. R.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 95 week(s) ago
Kamarnya bau. Seprai sama bantalnya ga d ganti, lantai kamar tidak d pel dan sapu, meja berdebu, stafnya ga sopan, kalo malem rame ngeganggu tamu istirahat.
3 people find it helpful
Vindra N. H.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 102 week(s) ago
I was told to pay VAT 10,000 at the beginning of check-in, because the area was in a shophouse. In my opinion, it is not worthy of being included in the application promotion. The AC is not cold, there are mice noises above, not a recommendation, especially if you bring children. The location is close to CIWO.
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5 people find it helpful
Muhamad
icon-origin-TRAVELOKA
9,7
/10
Reviewed 108 week(s) ago
The AC is cold, the location is quiet, cool and very suitable for resting.
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1 people find it helpful
Mella Q.
icon-origin-TRAVELOKA
6,0
/10
Reviewed 108 week(s) ago
I just arrived, it didn't take me 1 hour to leave, I didn't feel at home, the room smelled, the sheets, especially the pillowcases, didn't smell very good, so I couldn't rest. I immediately left, I wasted my money, I ordered 2 more nights, I couldn't get a refund.
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Afriadi
icon-origin-TRAVELOKA
4,8
/10
Reviewed 112 week(s) ago
No way. I made a booking, suddenly it was cancelled. The reason is that the AC is broken and the room is full.
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2 people find it helpful
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