Dear Mrs./Ms. Beingkirana P. Warm Greetings From Royal Hotel n' Resto Jember. I am very sorry to hear that your visit did not meet your expectations, especially regarding the cleanliness of the bathroom, swimming pool and restaurant tables there were flies. We appreciate your input on these matters, In addition, We are very sorry to hear about the cleanliness of the bathroom, swimming pool and others that were less than satisfactory. We will immediately follow up on this with the housekeeping team to ensure that our cleanliness standards are always maintained. Regarding the cleanliness and hygiene standards, we ensure that they are in accordance with the standards that have been determined, we will evaluate your input. We hope to improve other aspects of your experience. We hope you will give us the opportunity to improve your impression in the future. Thank you for your input, And hopefully we can welcome you back with a better experience. Best regards. Djoni Bahtiar. General Manager.
