8,0
Very Good
From 1.786 reviews
Provided by travelers on
Cleanliness

7,9

Room Comfort

7,9

Meal

7,5

Location

8,1

Service and Facilites

7,8

People often mention about Bantal Guling Villa
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Ambiance (13)
Staff Friendliness (12)
Bedroom (12)
Bathroom (12)
Hotel Area (12)
Surroundings (10)
Family Friendly (10)
Room Space (10)
Accessibility (9)
Distance to City Center (8)
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Traveler Reviews Bantal Guling Villa

Number of reviews per page
20
40
Customer reviews
Rizqi A. S.
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10,0
/10
Reviewed 1 week(s) ago
the atmosphere is really nice
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M***o
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Leisure
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9,7
/10
Reviewed 1 week(s) ago
Clean, comfortable and cool hotel
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F***i
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Leisure
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8,1
/10
Reviewed 3 week(s) ago
The hotel is quite good, but yesterday I got a room downstairs and it smelled really bad so it was uncomfortable.
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1 people find it helpful
Leni D.
icon-origin-TRAVELOKA
7,2
/10
Reviewed 3 week(s) ago
try to improve the service again
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1 people find it helpful
Stella a.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
The room is okay. But please improve the cleanliness of the bed. Dry the pillows in the sun so they don't get too musty.
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3 people find it helpful
A***i
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Leisure
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6,7
/10
Reviewed 7 week(s) ago
While we were staying there, it was raining heavily, and our room was flooded.
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Accommodation's Reply
15 Jun 2025
We sincerely apologize for the unpleasant incident when heavy rain caused your room to be flooded. We fully understand the inconvenience caused and are working on improvements so that similar incidents do not happen again. Thank you for your understanding.
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H***y
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Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 9 week(s) ago
Title: Enjoyable Stay Experience at Bantal Guling Villa I stayed for 1 night at Bantal Guling Villa and was quite satisfied with the facilities provided. One of the things I liked the most was the private smoking area and terrace behind the room which provided extra comfort and privacy. The location is strategic, close to tourist attractions and easily accessible from the airport. The room was clean, comfortable, and in accordance with the photos displayed on the site. The staff were very friendly and helpful, especially when I needed information about local transportation. The only thing that could be improved is the Wi-Fi connection which was sometimes slow at night. However, this was not too disturbing because I spent more time outside. I highly recommend this place for travelers looking for comfortable, clean, and affordable accommodation. The room was clean and comfortable enough to rest after a trip. The location is quiet, perfect for relaxing without disturbance. Although only one night, I felt at home and enjoyed the atmosphere. This place is perfect for guests looking for accommodation with a private area and a quiet atmosphere. I will come back again if I visit this area.
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2 people find it helpful
Accommodation's Reply
15 Jun 2025
Thank you sis for your review, hopefully you can become our regular guest.
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I***a
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Leisure
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8,2
/10
Reviewed 9 week(s) ago
During check in/out, there was no staff on site so we had to wait 5-10 minutes, the room had no partition between it and the balcony, it was not soundproof, so it was very noisy, the food was bland, ordered fried noodles and eggs, there were no eggs, cleanliness was okay, the environment was cool and beautiful.
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Accommodation's Reply
15 Jun 2025
Thank you for your review and feedback. We apologize for the inconvenience you experienced, especially regarding the waiting time during check-in/out, noise, and shortcomings in food presentation. We will use your feedback as evaluation material to improve our service and comfort in the future. We are also happy to hear that you found our environment cool and clean. Hopefully we can welcome you back with a better experience.
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A***n
icon-origin-TRAVELOKA
5,9
/10
Reviewed 10 week(s) ago
1. bedsheets, blankets, towels smell musty and are not clean 2. there are frogs in the bathroom 3. ordered soto, it has no taste and is expensive 4. receptionist is not always there 5. wifi signal is not strong
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Accommodation's Reply
26 May 2025
We apologize for the inconvenience experienced during your stay. We apologize if the sheets, blankets, and towels smell musty and are not clean. We will pay more attention to the cleanliness of the linen. Regarding the frogs in the bathroom, we apologize and will improve cleanliness and routine checks. We also apologize if the food served is not as expected, both in terms of taste and price. This input means a lot to us. Regarding the receptionist who is not always there, we will evaluate so that the service is more ready and responsive. We also apologize for the weak WiFi signal. Our team will follow up immediately so that the connection is more stable. Thank you for your input. This really helps us to continue to improve our services in the future.
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W***u
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Very nice, the villa is clean, the atmosphere is cool
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1 people find it helpful
A***g
icon-Leisure
Leisure
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5,7
/10
Reviewed 11 week(s) ago
Stayed here for the first time during a long weekend, in a Family Room for 6 people, the price was quite expensive, 775 thousand rupiahs per night.. no hot water for the shower (from checking in in the afternoon until checking out the next afternoon, even though that was the facility listed on Traveloka) and the weather and water were very cold.. towels were not ready, only given after being asked for first.. no wardrobe.. shower also had no tap underneath.. liquid soap was given in a used mineral water bottle.. sad... very disappointed... the hotel's reason was because many guests used hot water.... that was an unacceptable reason.. we customers don't want to know their business and responsibilities.. it was their obligation.. we clearly paid a lot for it and felt very disadvantaged...
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2 people find it helpful
Accommodation's Reply
16 May 2025
Thank you for staying with us and taking the time to share your review. We sincerely apologize for the inconvenience you experienced during your stay, especially regarding the hot water, availability of towels, and room facilities that were not as expected. We understand your disappointment, especially since you have paid a considerable amount and expected to receive a service that is commensurate with it. Regarding the hot water issue, we admit that this is a shortcoming on our part that we are currently evaluating so that it does not happen again, especially during high occupancy times such as long weekends. The staff's explanation should not be used as an excuse, because guest comfort is our full responsibility. Your input is a serious concern for management, and we will follow up to improve our services and facilities in the future. Once again, we apologize and thank you for your input.
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I***L
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Nice, comfortable, safe. The place is close to everywhere.
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1 people find it helpful
M***n
icon-origin-TRAVELOKA
5,8
/10
Reviewed 15 week(s) ago
kecewa banget masa saat check in ternyata kamar belum dibersihkan, sangat kotor gk layak di tempati padahal check in jam 4!!! alasan katanya saya dtang kecepatan, kan kocak check in aja telat 😅 .... sudah begitu minta handuk, sabun mandi dan sikat gigi odol, yang datang hanya handuk!! sabun dan odol tidak datang juga sampai kita checkout!!! katanya ada sabun di kamar mandi padahal itu jelas banget sabun cuci piring, warna ijo transparan dengan wangi seperti sabun cuci sunlight 😅😅 sebenarnya letak villa nya strategis, tempatnya pun memiliki view yang bagus, disediakan juga kompor dan panci beserta piringnya (tidak ada sendok garpu)..
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1 people find it helpful
S***i
icon-Leisure
Leisure
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8,4
/10
Reviewed 15 week(s) ago
only 1 facility is missing, the TV doesn't turn on
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3 people find it helpful
I***i
icon-origin-TRAVELOKA
8,8
/10
Reviewed 16 week(s) ago
the place is nice, romantic... the price is also affordable
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2 people find it helpful
d***d
icon-origin-TRAVELOKA
9,1
/10
Reviewed 17 week(s) ago
The villa rooms are spacious, so it's a relief to bring your family.
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3 people find it helpful
T***I
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 24 week(s) ago
The atmosphere is comfortable, the air is fresh, fresh for the mind and view.
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2 people find it helpful
T***I
icon-origin-TRAVELOKA
8,5
/10
Reviewed 24 week(s) ago
The atmosphere is comfortable, the air is fresh, fresh for the mind and view.
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2 people find it helpful
T***I
icon-origin-TRAVELOKA
8,8
/10
Reviewed 24 week(s) ago
comfortable place, nice view, suitable for vacation, the air is very fresh, makes your eyes and mind healthy ❤️❤️❤️
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2 people find it helpful
M***e
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 26 week(s) ago
Friendly staff. No need for AC but it's already really cold. Only when the hot water is busy in the morning we don't get any hot water. If it's noon it's smooth. Comfortable. One room is directly for a family of max. 4 people.
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2 people find it helpful
Number of reviews per page
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