Overall Ratings & Reviews CLARO Makassar

Traveloka (14.346)
Other sources (52)
8,6
Very Good
From 14.346 reviews
Provided by travelers on
Cleanliness

8,8

Room Comfort

8,7

Meal

8,7

Location

8,8

Service and Facilites

8,7

People often mention about CLARO Makassar
All
Bedroom (244)
Staff Friendliness (231)
Room Space (219)
Distance to City Center (217)
Accessibility (213)
Ambiance (209)
Bathroom (203)
Hotel Area (199)
Variety (196)
Taste (192)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews CLARO Makassar

Number of reviews per page
20
40
Customer reviews
Y***S
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 day(s) ago
Ample parking and guaranteed security
Translated by Google Icon
See original
Find this review helpful?
Aul
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 day(s) ago
Always a pleasure to stay at Claro
Translated by Google Icon
See original
Find this review helpful?
N***l
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 day(s) ago
I stayed during my birthday, and they gave me a complimentary birthday cake! So greatful definitely will be back!
Find this review helpful?
A***o
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 day(s) ago
Overall good and satisfied ………
Find this review helpful?
A***o
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 day(s) ago
Overall good and satisfied ………
Find this review helpful?
A***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The staff is friendly... The food is the best... The taste is just right and there are many variations.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jan 2026
Thank you for your positive review through Traveloka. We are delighted to hear that the friendly staff and the quality and variety of food at Claro Makassar impressed you. Your appreciation encourages our entire team to continue maintaining and improving the quality of our service. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
S***b
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
Very comfortable and nice stay at Claro
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jan 2026
Thank you for your positive review through Traveloka. We are delighted to hear that you were comfortable and enjoyed your stay at Claro Makassar. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Hardianto W.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 1 week(s) ago
If there are events at the same time, basement parking becomes difficult for hotel guests.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jan 2026
Thank you for taking the time to share your feedback through Traveloka. We appreciate your positive review of Claro Makassar. We apologize for any inconvenience caused by the underground parking area, especially during peak events. This feedback is important to us, and we have followed up with the relevant team to improve parking management for the greater convenience of our guests. Thank you for your valuable feedback, which helps us improve the quality of our service. We hope to welcome you back for another comfortable stay in our future. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
A***A
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Friendly, nice place, strategic location.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jan 2026
Thank you for your positive review through Traveloka. We are delighted to hear that you were impressed with the friendly service, comfortable accommodation, and excellent location of Claro Makassar. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Subhan d.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Only the view is not so good, asked for a city view but only one room is available and there are no connected rooms, then the breakfast is not very varied and the menu is the same as the previous day
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jan 2026
Thank you for sharing your experience and review through Traveloka. We appreciate your feedback. We apologize if your expectations regarding the room view did not meet your expectations, including the limited number of city view rooms and connecting rooms. Regarding the breakfast menu, which you found to have limited variety and often resembled the previous day, this is an important observation for us, and we have forwarded it to the relevant team for immediate investigation and improvement. Thank you for your valuable feedback in improving the quality of our service. We hope to welcome you back for an even better stay experience in the future. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
O***o
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Not bad, only the water in the toilet is not very smooth, other than that it is good
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jan 2026
Thank you for taking the time to write a review through Traveloka. We appreciate your positive rating of Claro Makassar. We apologize for the inconvenience regarding the poor water pressure in the bathroom. This is a significant issue for us, and we have followed up with the relevant team to ensure it does not happen again in the future. Thank you for your valuable feedback in improving the quality of our service. We hope to welcome you back for your next stay for an even more comfortable experience. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Y***e
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Recommendations for staying in Makassar City
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
23 Jan 2026
Thank you for your feedback and comments through Traveloka. We greatly appreciate your trust in choosing Claro Makassar as your accommodation in Makassar. We are committed to providing comfortable accommodations with complete amenities, an excellent location, and the best possible service for all our guests. Your feedback encourages us to further improve the quality of our services in the future. We hope to welcome you back to Claro Makassar next time. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
M***d
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Great accommodation, comfortable and good location
Find this review helpful?
Accommodation's Reply
08 Jan 2026
Thank you for your kind review. I am pleased to know that you found our accommodation comfortable and well located. We look forward to welcoming you back to Claro. Warm regards, Anggiat Sinaga General Manager
HASRUL
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Good service, had some problems during check in but it was resolved well...
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jan 2026
Thank you, Mr. Hasrul, for your review and trust. We apologize for any inconvenience you experienced during check-in, but we are pleased to learn that our team handled the matter well. Your feedback is invaluable in our ongoing efforts to improve our services. We hope to welcome you back to Claro in the future. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
H***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
Excellent service, safe atmosphere and seamless access... thank you Claro👍🏻👍🏻
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jan 2026
Thank you for your review and trust. I am delighted to hear that you were impressed with the excellent service, safe atmosphere, and convenient location during your stay at Claro. Thank you for choosing Claro, and we hope to welcome you again next time. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
D***l
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
Friendly and helpful staff for check in and check out
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jan 2026
Thank you for your review and compliments. I am delighted to hear that our staff provided friendly and helpful service throughout both check-in and check-out. We hope to welcome you back to Claro again. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Amin R.
icon-origin-TRAVELOKA
7,7
/10
Reviewed 4 week(s) ago
If you want to swim you have to rent clothes
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jan 2026
Thank you, Mr. Amin R., for your feedback. We apologize if our swimsuit rental policy caused you any inconvenience while using the pool. This feedback is invaluable, and we will incorporate it into future improvements to ensure that information about this facility is clearer for our guests. We hope to welcome you back to Claro next time. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
The hotel staff were very friendly and very helpful.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jan 2026
Thank you for your review and compliments. I am delighted to know that the friendliness and helpfulness of our staff contributed to your pleasant stay. We hope to welcome you back to Claro again. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
R***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Loved staying here, the location is strategic and the breakfast is very varied and delicious 😍 next time I will stay here again
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jan 2026
Thank you for your wonderful review. I'm delighted to hear you enjoyed your stay at Claro, from the excellent location to the varied and delicious breakfast. We hope to welcome you back again next time. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
R***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The hotel staff is friendly, the rooms are spacious and clean, the breakfast menu is varied and everything is delicious 😘
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
08 Jan 2026
Thank you for this wonderful review. I am delighted to hear that you appreciated the friendliness of our staff, the comfort of the spacious and clean rooms, and the varied breakfast options we offer. Your compliments are a great encouragement to our entire team. We hope to welcome you back to Hotel Claro again. Sincerely, Angkiat Sinaga, General Manager
Translated by Google Icon
See original
Number of reviews per page
20
40