Dear Sir/Madam, Thank you for taking the time to share your review regarding your experience at Claro Makassar on Traveloka. We are delighted to know that you enjoyed your experience at our hotel, especially for attending a wedding event. It is wonderful to hear that you appreciated our food offerings, convenient location, and overall accessibility. Your recommendation for both accommodation and wedding events is truly appreciated and serves as great motivation for our team to continue delivering exceptional service and memorable experiences for all our guests. We look forward to welcoming you back to Claro Makassar in the near future. Warm regards, Anggiat Sinaga General Manager Claro Makassar

Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We sincerely apologize for the unpleasant experience you had during your stay with us. We understand your disappointment regarding the unfriendly service and unsuitable room type you received. This certainly does not reflect the standards of service and comfort we strive to provide to all our guests. We have taken your feedback seriously, and we will contact the relevant team to evaluate and provide recommendations to improve the quality of service and ensure that guest needs and preferences are better met. We appreciate this constructive feedback. We hope that in the future we will have the opportunity to improve your experience and provide a better stay for you. Sincerely, Anggiat Sinaga, General Manager, Claro Makassar Hotel

Dear Valued Guest, Thank you for reviewing your stay at Claro Makassar Hotel on Traveloka. We appreciate your appreciation of our staff's service and thank you for taking the time to share your valuable feedback. We apologize for the inconvenience you experienced regarding the noise in the hallway in the morning, which certainly disturbed your peaceful stay. This situation does not reflect the experience we aim to provide to all our guests. We have forwarded your feedback to the relevant team to improve security in the hallways and to ensure that guests' comfort and peace are maintained, especially during their stay. We also appreciate your comments regarding the variety of breakfast options and soundproofing in the rooms, which we will use in our evaluations to improve the quality of our facilities and services in the future. Thank you for your trust in Claro Makassar Hotel. We hope to welcome you back again for an even more comfortable and memorable stay. Sincerely, Angkiat Sinaga, General Manager, Claro Makassar Hotel

Dear N.F.A., Thank you for leaving a review of your stay at Claro Makassar Hotel on Traveloka. We sincerely appreciate your valuable feedback regarding the checkout process. We sincerely apologize for the inconvenience and disappointment you experienced. We acknowledge that we should have provided clearer information during the checkout process regarding our checkout policy, particularly the procedures for late check-ins and stay extensions. We take your feedback to heart and will pass it on to the front desk team to improve the quality of communication and ensure that important hotel policy information is delivered more completely and clearly to all guests. Thank you once again for your constructive criticism and suggestions. We look forward to seeing you again at Claro Makassar and providing you with an even more satisfying stay. Thank you. Anggiat Sinaga, General Manager, Claro Makassar