Have stayed here many times, always very satisfied with the staff service, room cleanliness, and service in the restaurant during breakfast. But my last booking for parents & children to stay on July 25, 2026, maybe there was a miscommunication between the staff. H-1 before I had informed/asked via WhatsApp chat whether or not I wanted an early check-in at 10 am (usually possible if there are rooms available). The staff's answer was "Okay, we'll make a note." A little confused actually, but I thought maybe it was possible because the staff didn't say "No". The next day my family arrived at 11 am, it turned out they couldn't check in, they were told to wait until 12. But I still like this hotel because overall all the facilities, service, cleanliness, etc. are good.