7,8
Pleasant
From 1.398 reviews
Provided by travelers on
Cleanliness

7,8

Room Comfort

7,7

Meal

7,4

Location

7,9

Service and Facilites

7,9

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Traveler Reviews Win's Hotel

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Customer reviews
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Leo C.
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9,7
/10
Reviewed 162 week(s) ago
Sangat ramah dan bersih, harga makanan di hotel juga murah.
1 people find it helpful
Dio P.
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6,2
/10
Reviewed 165 week(s) ago
The first room that was given, the ac didn't want to turn on, the staff changed the remote battery 2x and it still wouldn't turn on, finally moved to the second room, for cleanliness it was lacking, because there were lots of spots on the wall like splashes of water, and the room wasn't too soundproof, the sound from the room can be heard until the bottom floor, and vice versa. No shampoo, soap, tissue, mineral water. But the mattress is good, it's not deep and noisy, the staff is also friendly who is just a guy.
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1 people find it helpful
Injalu K.
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6,0
/10
Reviewed 168 week(s) ago
This is not a hotel, but a room for transit hours. Rooms like the 90's smell of cigarette smoke everywhere and don't expect soundproofing from outside.
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4 people find it helpful
MUHAMMAD L. N.
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8,8
/10
Reviewed 171 week(s) ago
I am satisfied because the service is very good.
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dwi h.
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4,8
/10
Reviewed 172 week(s) ago
The worst stay experience in my life, the air conditioner is off, the fan is there, asking for a room change is not there. Hello, I want to stay in a hotel, not in a hot warehouse. He said the hotel was like a boarding house in a shophouse too. Can this hotel be banned or not. There have also been many bad reviews from other visitors.
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2 people find it helpful
susie f. n.
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5,1
/10
Reviewed 181 week(s) ago
Not feasible, mineral water and towels are not provided, the shower jet doesn't work, there is no water heater, the ceiling is rotten and black, no signal, no wifi.
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6 people find it helpful
Accommodation's Reply
30 Mar 2022
Hello, we apologize for the inconvenience. Thank you for the review and input, we from the management of the new Wins Hotel will soon make changes to be better in the future. We look forward to welcoming you back to give Wins Hotel a second chance with services, facilities and looks that are now much better than before. Thank you.
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Starling
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5,1
/10
Reviewed 181 week(s) ago
Hebat sekali hotel ini, saya tidak menginap lalu tiba-tiba pada saat saya kembali lagi pagi, saya minta kunci (karena ga boleh) di bawa alesannya ada yang ilang) CS meminta saya buat nunggu, eh tau-taunya kamar saya di pake, wow hebat sekali hotel terburuk ini, foto ini adalah barang-barang yang tadinya ga ada, dan saya melihat orang-orang keluar dari kamar saya, ada cewek juga, cowo juga, mohon untuk tindak lanjuti
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17 people find it helpful
Accommodation's Reply
30 Mar 2022
Hello, we apologize for the inappropriate treatment of the staff and the inconvenience you felt during your stay. We, the new Wins Hotel management, would like to thank you for being made aware of what things can make our hotel better. In accordance with this occurrence, the management has followed up on this issue and we look forward to your return to give Wins Hotel a second chance with services, facilities and looks that are now much better than before. Thank you.
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Annisa F. I.
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5,7
/10
Reviewed 181 week(s) ago
The staff are not neatly dressed, instead they dress like hanging out, they are not greeted in a friendly manner, entering the lobby is like entering an uninhabited room, I booked for 2 nights, when I entered the room, there was a lot of cigarette dust that had not been cleaned, the bathroom was mossy and a lot, no the bathroom is very dirty too, the air conditioner is just a display but not cold, the mattress has lots of spots, I was given a towel that was torn not replaced, the pillow had lots of stains that were not cleaned properly, the room was full of cobwebs, just for those of you who want to stay there, don't want to, just move, I ordered 2 nights just checked in not until 1 hour decided to check out, because it didn't match the order! Worst hotel!
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9 people find it helpful
Accommodation's Reply
30 Mar 2022
Hello, we apologize for the inconvenience. Thank you for the review and input, we from the management of the new Wins Hotel will soon make changes to be better in the future. We look forward to welcoming you back to give Wins Hotel a second chance with services, facilities and looks that are new and are now much better than before. Thank you.
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Rudi A.
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5,4
/10
Reviewed 182 week(s) ago
The hotel is not well maintained, starting from the mattress, bathroom, AC, blankets and towels. Everything is very dirty, zero cleanliness. Convenience is also Zero. Sorry to say yaa.
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1 people find it helpful
Accommodation's Reply
30 Mar 2022
Hello, we apologize for the inconvenience. Thank you for the review and input, we from the management of the new Wins Hotel will soon make changes to be better in the future. We look forward to welcoming you back to give Wins Hotel a second chance with services, facilities and looks that are new and are now much better than before. Thank you.
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Siska
icon-origin-TRAVELOKA
4,8
/10
Reviewed 183 week(s) ago
The worst hotel I've ever stayed in, there is no soap to drink water, there is no dirty bathroom at all, in fact there is a condom in the bathroom, the towels are torn, the air conditioner is not cold.
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5 people find it helpful
Andi Mallingkaan Mangkunegara
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6,0
/10
Reviewed 184 week(s) ago
No remote ac and tv. Unsatisfactory service.
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1 people find it helpful
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Andi A.
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6,2
/10
Reviewed 185 week(s) ago
There is no sam and soap. The room has been booked, it's been used for rest, stayed for a while to study, even using another package, the inn is not private, given up.
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5 people find it helpful
ramdhana h.
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6,0
/10
Reviewed 186 week(s) ago
Facilities like not maintained, for example the air conditioner is not cold, the phone is dead, there is no soap.
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4 people find it helpful
Fadilah N.
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5,7
/10
Reviewed 187 week(s) ago
Lots of mosquitoes, TV doesn't work, lots of holes.
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1 people find it helpful
James
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8,5
/10
Reviewed 187 week(s) ago
Clean rooms, very good service, strategic location. Helpful.
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1 people find it helpful
James
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9,4
/10
Reviewed 187 week(s) ago
From the outside, it's not a hotell. When you enter the check-in process, the employees are friendly. Clean & fragrant rooms. Cold ac. Minus there are no toiletries, tissue remote, AC remote, TV. Please fix again.
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1 people find it helpful
Benyamin S.
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4,8
/10
Reviewed 187 week(s) ago
Please se the my complain Case # 22891989 and my complain to custome are service case no # 22902506.
2 people find it helpful
James
icon-origin-TRAVELOKA
8,5
/10
Reviewed 188 week(s) ago
Strategic location clean & comfortable rooms. Very good service. Many people hanging out in the lobby interfere with the privacy of those who check in. Minus there is no tv remote & tissue.
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James
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9,4
/10
Reviewed 188 week(s) ago
Convenient strategic location, very good service, clean rooms. The motor at night is entered by the employee. Minus there is no tv remote, AC & tissue. Please fix again.
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3 people find it helpful
Eka Danial Alkaroma
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6,2
/10
Reviewed 188 week(s) ago
Friendly staff, only 1 soap and no drinking water.
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1 people find it helpful
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