I came to check in on April 1st at around 15.10 WIB. It turned out the room was not ready, had to wait for check in for around 30-45 minutes. Even though check in time was at 14.00.
The next day at 11.30, I was reminded via phone that I had to check out at 12.00, even though I had requested it when booking the room, to check out at 13.00. There was no compensation or apology, etc. Please improve the hotel's services and facilities.