Dear Rudi Hartono, Warmest Greetings from Harris Hotel & Conventions Denpasar, Thank you for visiting our hotel and your review is very important to maintain our service standards. We always put our guests' needs first and think about how to improve ourselves at all times to meet the expectations of every guest who stays with us. Please accept our sincere regrets for the inconvenience caused by the facilities at our hotel, namely the problem with your room key, which made you wait for your room to be checked by our technician. We will discuss with the management to follow up on this matter, so that it does not happen again and also to improve the quality of service for the better in the future. Once again, thank you for your review and we look forward to welcoming you back to Harris Hotel & Conventions Denpasar in the near future. Best regards, Komang Agus Kurniawan. Front Office Manager.