8,6
Very Good
From 726 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,3

Location

8,8

Service and Facilites

8,5

People often mention about Portola Grand Arabia Hotel
All
Distance to City Center (24)
Ambiance (22)
Surroundings (21)
Room Space (20)
Bedroom (19)
Bathroom (19)
Hotel Area (19)
Staff Friendliness (16)
Check-in/out Time (16)
In-house Restaurant (16)
Sort by
Most Recent
Format
With Text
Preferences
All Ratings, Current App Language, See all reviews

Traveler Reviews Portola Grand Arabia Hotel

Number of reviews per page
20
40
Customer reviews
S***k
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 day(s) ago
Friendly service and a warm welcome directly from the GM.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Our Guest. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. It is an honor for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We really hope to welcome you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
E***i
icon-Business
Business
icon-origin-TRAVELOKA
8,8
/10
Reviewed 5 day(s) ago
There are often problems with the AC, so we have to move rooms several times, especially if we order the Deluxe type.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Aug 2025
Dear Valued Guests. Warmest Greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. On behalf of the management, we apologize for any inconvenience caused. This will be used as input and improvements for the future. And for the SUPERIOR room type, there is only 1 unit on each floor. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Sincerely, Management. Suhaedi, General Manager of Portola Grand Arabia Hotel Banda Aceh.
Translated by Google Icon
See original
Profile Picture
Farid R.
icon-Business
Business
icon-origin-TRAVELOKA
9,0
/10
Reviewed 5 day(s) ago
The bathroom toilet is leaking and smells bad. Please check again.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
25 Aug 2025
Dear Mr. Farid. Warmest greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. On behalf of the management, we apologize for any inconvenience caused. This will be used as input and improvements for the future. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Sincerely, Management. Suhaedi, General Manager of Portola Grand Arabia Hotel Banda Aceh.
Translated by Google Icon
See original
D***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
I stayed here for two days because my husband had a workshop. I chose this hotel because it's right next to the Blang Padang Field Hotel, so I could bring my kids to play while his dad was at the workshop. The staff was friendly and responsive. Although the cleaning staff didn't check for empty toiletries, I had to call reception, but they brought them right away. What I liked most was that the shampoo came in a bottle and it was from Sensatia Botanica, my favorite brand. It meant I didn't have to worry about my hair getting dry every time I washed it with the hotel shampoo.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Your Reply. Dear Our Guest. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. It is an honor for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We really hope to welcome you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
Profile Picture
Edi P.
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
The hotel is quite strategic, close to everywhere
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Mr. Edi. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. It is an honor for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We really hope to welcome you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
Profile Picture
Asep S.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel staff was friendly and check-in time was very fast.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
13 Aug 2025
Dear Mr. Asep. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. It is an honor for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We really hope to welcome you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
J***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
Nice hotel and location. Friendly staff, good breakfast.
Find this review helpful?
Accommodation's Reply
30 Jul 2025
Dear Our Guest. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. It is an honor for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We really hope to welcome you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
Profile Picture
TURIZA J.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Strategic location. In front of Blang Padang Field, you can jog in the morning.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
21 Jul 2025
Dear Our Guest. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. It is an honor for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We really hope to welcome you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
Mawaddah W.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,7
/10
Reviewed 6 week(s) ago
I've stayed here several times. Overall, everything is fine. The location is great, the room is comfortable, and the location is very strategic. Unfortunately, this room smelled really bad. The smell of a ditch, maybe a septic tank, came from the bathroom, and the whole room smelled bad, making it hard to sleep. I hope the hotel management finds a solution soon. Don't sell this room until this unpleasant odor is resolved. Don't let this room traumatize first-time customers. God willing, I will return again, but I will make sure to check the room first 😭
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
16 Jul 2025
Dear Mrs. Mawaddah. Warmest greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. On behalf of the management, we apologize for any inconvenience caused. This will be used as input and improvements for the future. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Sincerely, Management. Suhaedi, General Manager of Portola Grand Arabia Hotel Banda Aceh.
Translated by Google Icon
See original
a***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Pretty good overall. We stayed for quite a while, 2 weeks.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 Jul 2025
Dear Our Guest. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. It is an honor for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We really hope to welcome you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
F***r
icon-origin-TRAVELOKA
9,7
/10
Reviewed 7 week(s) ago
I really enjoyed staying at this hotel. The room felt very comfortable, clean and nice. The staff was also very friendly. I will come back to stay here again on another occasion. Thank you for this stay experience.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
07 Jul 2025
Dear Our Guest. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience while staying at our hotel. It is a source of pride for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
Profile Picture
Joul F.
icon-origin-TRAVELOKA
8,4
/10
Reviewed 8 week(s) ago
The room AC is not cold at all
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
02 Jul 2025
Dear Mr Joul.. Warm Greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience while staying at our hotel. On behalf of management, we would like to apologize for the inconvenience this has caused. This will be input and improvement for the future. We are looking forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Regards, Management Suhaedi, General Manager of Portola Grand Arabia Hotel Banda Aceh
B***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 11 week(s) ago
hotel with a location that is very supportive for business and vacation needs, because it is located in the city center and there is a town square for children to play in. besides that it is also close to the tsunami museum.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
11 Jun 2025
Dear Our Guest. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience while staying at our hotel. It is a source of pride for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
A***a
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 12 week(s) ago
Nice room for stay at Banda Aceh.
1 people find it helpful
Accommodation's Reply
02 Jun 2025
Dear Our Guest. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience while staying at our hotel. It is a source of pride for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
Y***f
icon-origin-TRAVELOKA
10,0
/10
Reviewed 13 week(s) ago
Strategic location, friendly staff, overall okay. Impressive stay here.
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
26 May 2025
Dear Our Guest. Warm greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience while staying at our hotel. It is a source of pride for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh
Translated by Google Icon
See original
V***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,3
/10
Reviewed 14 week(s) ago
Strategic location, modern hotel but poorly maintained rooms, lots of wallpaper coming off, torn chair covers, not much variety of food
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
19 May 2025
Dear Valued Guest. Warm Greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. On behalf of the management, we apologize for the inconvenience caused. This will be input and improvement for the future. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Sincerely, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh.
Translated by Google Icon
See original
S***a
icon-origin-TRAVELOKA
8,6
/10
Reviewed 15 week(s) ago
Disappointed, I came for breakfast at 9 am while the breakfast deadline was 10 am. But everything was gone including the milk. When asked if there was no refill, he said the milk was out. There shouldn't be any food that's completely empty until the 10 am deadline.
Translated by Google Icon
See original
2 people find it helpful
Accommodation's Reply
16 May 2025
Dear Valued Guest. Warm Greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. On behalf of the management, we apologize for the inconvenience caused. This will be input and improvement for the future. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Sincerely, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh.
Translated by Google Icon
See original
G***g
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 15 week(s) ago
The rooms are spacious and comfortable, the service is also friendly.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
14 May 2025
Dear Our Valued Guest. Warm Greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience while staying at our hotel. It is a source of pride for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh.
Translated by Google Icon
See original
T***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
In principle, the hotel is very good. I swear it's very comfortable to stay at this hotel. If you go to Banda Aceh, you must stay here. Everything is okay, not disappointing.
Translated by Google Icon
See original
1 people find it helpful
Accommodation's Reply
16 May 2025
Dear Our Valued Guest. Warm Greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience while staying at our hotel. It is a source of pride for us that you had a memorable experience and were able to enjoy the atmosphere and facilities of our hotel. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Best Regards, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh.
Translated by Google Icon
See original
R***i
icon-origin-TRAVELOKA
8,8
/10
Reviewed 16 week(s) ago
Cold AC, spacious room enough for 2 people, comfortable bed, pillows are not clean, towels are not clean white. What I don't like: even though the room type is upgraded, the room is not soundproof, conversations in the room can be heard clearly outside, conversations of people outside the room can also be heard, got a room in front of the storage warehouse so it was a bit noisy when the hotel staff were working. Clean water, fragrant soap shampoo, fast water. Breakfast is quite delicious and varied. Note: I recommend this hotel for business and family trips. Not suitable for staycations.
Read More
Translated by Google Icon
See original
Find this review helpful?
Accommodation's Reply
14 May 2025
Dear Valued Guest. Warm Greetings from Portola Grand Arabia Hotel Banda Aceh. First of all, we would like to thank you very much for choosing Portola Grand Arabia Hotel Banda Aceh as your second home. Thank you for taking the time to write about your experience during your stay at our hotel. On behalf of the management, we apologize for the inconvenience caused. This will be input and improvement for the future. We look forward to welcoming you back to Portola Grand Arabia Hotel Banda Aceh. Sincerely, Management. Suhaedi, General Manager Portola Grand Arabia Hotel Banda Aceh.
Translated by Google Icon
See original
Number of reviews per page
20
40