Overall Ratings & Reviews Hermes Palace Hotel Banda Aceh

The rooms and food seem to need to be upgraded again. The receptionist is not very friendly in serving guests. There are many things that need to be improved. The breakfast is not very varied, unlike other five-star hotels.

Pretty good, recommended, highly recommended service

It was a pleasant stay but the rooms need some renovation to be in line with its 5 star class.

For a 5 star hotel the rooms are in need of renovation.. other than that it's ok

Great service, spacious room.

good. recommended for those who stay.. for those who have activities or who visit banda aceh. can be an option

According to reality and solid in its service.

nice hotel, clean, comfortable and delicious food

Unfriendly service, no problem solving. Already married, asked for husband and wife ID cards but asked for marriage certificate again. Even though they brought 3 children, they didn't believe that they were married, asked to show their wedding photo again, we also showed the photo, they still didn't believe it. Crazy, right? Incidentally, they didn't scan their marriage certificate, because they usually don't ask for strange things like that when staying there, there was no smile at all from the service.

Comfortable, clean and safe. Hopefully always the best.

The hallway smells bad, it needs fragrance.

mantap keren pokoknya, no no

The reception service is not good. Not polite.

Good and worth living in again.

The distance to the train to the city is also very close. Easy to access and good service. Food is also good. The bedroom is clean and comfortable.

The hotel staff was very helpful when I checked in with my family.

Good. Service is good. Room facilities need to be improved. Overall very good.

If I'm not mistaken, 5 star hotels have complete shampoo and toiletries. Except for liquid soap. We were only given bar soap. I don't understand the philosophy yet.

The room is clean, the staff is helpful, overall is okay staying here

Overall very good. A little note to pay attention to the cleanliness of the room because the floor is full of carpet (to avoid animals in the room environment).