Overall Ratings & Reviews Hotel Alpha Pekanbaru

Very good service

Overall it's good, but there is no coordination between the night shift and the morning shift if there is a continuation of the room reservation for the next day so that the previous deposit is not recognized as an existing deposit (there is proof of deposit) with the reason of asking the hotel staff who only deal with the morning shift and the night staff still asks for another deposit or the customer leaves an ID card, so it is very ineffective for service.

The room smells of massage oil, ordered food and the change was not returned

The hotel location is very strategic, close to restaurants and many choices of places to eat, the rooms and toilets are clean and the breakfast menu is delicious and varied. The hotel staff are also friendly and very helpful.

the room facilities are useless, the TV won't turn on, the AC can't be controlled.. 😩

The toilet tap was leaking so water was pooling on the floor.

comfortable room, friendly staff, even though I gave the wrong key, they responded quickly and apologized

The hotel staff is friendly, but there is no special room for non-smoking rooms.

It's good, but the wifi is problematic

The room is flooded with water from the toilet. Dirty. The room is not maintained. The price is not appropriate. Too expensive

There is ample parking in the back, with officers to direct you. Breakfast food varies with prices around 300.

Overall Good, Maintain or can be better.

Near downtown, good staff, clean hotel

The breakfast menu is more varied, especially for children 😊

the toilet floor is level with the room floor, so the water from the toilet seeps out of the room. The cleaning staff takes too long to come to clean the room and takes too long to provide what the client needs. The food is quite tasty and varied. The receptionist, OB and restaurant staff are friendly and polite.

The room is clean, comfortable and the AC is very cold. The check-in service is fast, the staff is friendly and the security is also very good.

Parking is quite good, the hotel is in the city center, close to shopping (food, drinks, Indomar*t)

strategic and the food is delicious and there are many choices

The TV facilities have no broadcast, the sink is a bit clogged and there is a loud knocking sound on the wall in the morning. The rest is good

Sorry, just a suggestion, the room walls are very dirty, there are footprints, and the bathroom is a bit slippery like moss. And the room is a bit stuffy.