Overall Ratings & Reviews Hotel Benteng Pekanbaru

the room is really small, like a boarding house

The staff service is good and friendly, the rooms are clean, the hotel is recommended😊

The staff is friendly, the food is delicious, and the rooms are clean. Recommended for families.

Nice staff and clean rooms, highly recommended

Friendly staff, excellent service.

The staff was very helpful, we could check in early, the food was delicious, the rooms were comfortable, and the hotel was within walking distance to the mall, hospital, and the city center. For under 300,000 Rupiah (including taxes, etc.), this hotel is definitely worth it.

Good and friendly service, the hotel is also clean

The hotel staff is friendly, and if you need your room cleaned, just request it. Breakfast is quite comprehensive, with both light snacks and a full meal.

For rooms that are directly exposed to the sun from the west, it is best to provide a heat damper so that the AC can be cool.

The hotel is nice, clean, and good. The staff is friendly and the service is fast, and ordering food is also fast.

The staff is friendly, very polite, and the rooms are also nice.

The hotel is clean, the service is good and friendly, the receptionist is very helpful, the check-in process is fast and clear, the service here is very good, the room is also very ok.

Staff service is very good, the room is clean

The receptionist was friendly, very nice, especially the sister who, when I was checking out, I almost forgot my deposit and then she called me☺️

Nice room, very friendly service, staying here is highly recommended.

The AC is not cold at all there are small animals that bite and make the children itch

Comfortable, clean place, delicious food.

Nice, good, and soo comfortable here, from the good service and the hotel is clean.

very good service, friendly reception

The receptionist was excellent. Her sister also stayed at the Parma Star Hotel in 2023. The room was clean.