Susan Spa & Resort

Explore Susan Spa & Resort
8,5
Very Good
From 1.226 reviews
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Cleanliness

8,6

Room Comfort

8,6

Meal

8,5

Location

8,6

Service and Facilites

8,7

People often mention about Susan Spa & Resort
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Ambiance (52)
Staff Friendliness (49)
Bedroom (48)
Family Friendly (47)
Bathroom (45)
Taste (44)
Hotel Area (43)
In-house Restaurant (42)
Room Space (40)
Surroundings (38)
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Traveler Reviews Susan Spa & Resort

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40
Customer reviews
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Kurniawan D. H.
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10,0
/10
Reviewed 3 day(s) ago
I had a wonderful stay at this hotel. The room was clean, spacious, and very comfortable. The staff were friendly, professional, and always willing to help. The breakfast offered a wide variety of delicious options, and the hotel’s location was convenient for visiting nearby attractions. I was especially impressed by the cleanliness of the facilities and the attention to detail provided by the housekeeping team. The check-in and check-out processes were smooth and efficient. Overall, I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay. I would definitely stay here again in the future.
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c***e
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Leisure
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8,5
/10
Reviewed 7 day(s) ago
A pleasant stay with beautiful views, spacious family rooms & delicious breakfast.
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1 people find it helpful
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Regina A. A.
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Staycation
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7,8
/10
Reviewed 1 week(s) ago
Warm water swimming pool. Serene atmosphere, truly healing vibes. Kids-friendly 🥰
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Verified Traveler
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7,0
/10
Reviewed 1 week(s) ago
Climbing stairs is contraindicated for the elderly, and there's a sad lack of toilets. Long corridors with no staff for information, etc. It's excruciating, especially when you urgently need to defecate or urinate. Hell, hell.
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e***e
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Leisure
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6,1
/10
Reviewed 2 week(s) ago
Upon check-in, I was told the animal feeding facility was unavailable due to a wedding. However, at 11 PM, the hotel staff were noisy with tents and wedding preparations. I don't understand if this is usually done during their supposed rest time, 11:00 PM - 1:00 AM. Is this usually when people are cleaning up or what? The problem is, the room isn't soundproof. The next morning, when I checked out, I was told that animal feeding was possible (the WhatsApp message also said 8:00 AM when I was preparing to check out), but I had already made a reservation.
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Yurry A.
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10,0
/10
Reviewed 2 week(s) ago
The staff is amazing, the service.
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Yanuar
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9,1
/10
Reviewed 4 week(s) ago
A lot of kids' activities… staff is good.
1 people find it helpful
M Hasby M.
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Leisure
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10,0
/10
Reviewed 4 week(s) ago
I will come again for sure. Thanks
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A***a
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Leisure
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8,8
/10
Reviewed 5 week(s) ago
Good and recommended for family hotels, but the family room smells a bit like it's never been used, other than that it's good.
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1 people find it helpful
Santi O.
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8,5
/10
Reviewed 5 week(s) ago
Stayed overnight and it was already 8 pm when we checked in, but the staff still served us well and were even willing to provide a mini tart and a small surprise for our child's birthday. The warm swimming pool was also very pleasant in the middle of the cool weather. The garden was nice and well-maintained, suitable for a little healing from Semarang, thank you.
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1 people find it helpful
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Aditya H. B.
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8,5
/10
Reviewed 6 week(s) ago
The hotel staff is friendly and efficient, the hotel atmosphere is comfortable and clean, the food is delicious.
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heri
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10,0
/10
Reviewed 6 week(s) ago
The location is not far from Bandungan town square. The road is uphill but still passable by car. A good choice for staying in the Bandungan area. Beautiful views, greenery. Well managed. There is a mini zoo. Warm water swimming pool, sauna, and cold pool. Massage services are available, which are good and not too expensive. The food at the restaurant is also delicious. Ordered mixed rice and fried duck, mantul. The fried duck is a winner, tender yet crispy. The service is very good. Overall, it's worth the money.
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Verified Traveler
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Leisure
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10,0
/10
Reviewed 7 week(s) ago
Very satisfied & happy, next time I want to come back here again.
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harjanto p.
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Leisure
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8,5
/10
Reviewed 10 week(s) ago
Nice and comfortable for group activities
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Accommodation's Reply
27 Apr 2026
Dear Mr. Harjanto P., Thank you for your positive review! We are delighted to hear that your experience at Susan Spa & Resort met your expectations. Your feedback is a great inspiration for our team to continue providing the best service. We hope to welcome you back in the future to create more wonderful moments together. If there is anything we can do to improve your experience, please let us know. Sincerely, M. Mada, Assistant Manager.
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h***o
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Leisure
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8,5
/10
Reviewed 10 week(s) ago
Nice and comfortable for group activities
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Accommodation's Reply
27 Apr 2026
Dear Sir/Madam, Thank you for your positive review! We are delighted to hear that your experience at Susan Spa & Resort met your expectations. Your feedback is a great inspiration for our team to continue providing the best service. We look forward to welcoming you back in the future to create more wonderful moments together. If there is anything we can do to improve your experience, please feel free to let us know. Sincerely, M. Mada, Assistant Managing Director
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h***o
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Leisure
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8,5
/10
Reviewed 10 week(s) ago
Nice and comfortable for group activities
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Accommodation's Reply
27 Apr 2026
Dear Sir/Madam, Thank you for your positive review! We are delighted to hear that your experience at Susan Spa & Resort met your expectations. Your feedback is a great inspiration for our team to continue providing the best service. We look forward to welcoming you back in the future to create more wonderful moments together. If there is anything we can do to improve your experience, please feel free to let us know. Sincerely, M. Mada, Assistant Managing Director
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A***y
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Staycation
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8,1
/10
Reviewed 10 week(s) ago
The sound of the halal bihalal event was clearly heard...
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2 people find it helpful
d***i
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10,0
/10
Reviewed 11 week(s) ago
I want to go there again... The kids really liked it
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+3
1 people find it helpful
Accommodation's Reply
27 Apr 2026
Dear Sir/Madam, Thank you for your positive review! We are delighted to hear that your experience at Susan Spa & Resort met your expectations. Your feedback is a great inspiration for our team to continue providing the best service. We look forward to welcoming you back in the future to create more wonderful moments together. If there is anything we can do to improve your experience, please feel free to let us know. Sincerely, M. Mada, Assistant Managing Director
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I***n
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Transit
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6,5
/10
Reviewed 11 week(s) ago
The hotel is quite good, unfortunately the room position has no view, so it's stuffy in the room.
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yesica
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10,0
/10
Reviewed 12 week(s) ago
It was a really pleasant stay. Friendly service, clean and comfortable rooms, and a beautiful view. It's just a shame the weather was still raining frequently, so we couldn't explore the garden. The pool was really nice, the water was warm, hehe... so we weren't cold.
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1 people find it helpful
Accommodation's Reply
27 Apr 2026
Dear Ms. Yesoka S., Thank you for your positive review! We are delighted to hear so. Your experience at Susan Spa & Resort met your expectations. Your feedback is a great inspiration for our team to continue providing the best service. We hope to welcome you back in the future to create more wonderful moments together. If there is anything we can do to improve your experience, please let us know. Sincerely, M. Mada, Assistant Manager.
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Number of reviews per page
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