E***o

Staycation

9,7

/10

Reviewed 7 day(s) ago

The hotel staff was very friendly, and the service was good. The hotel was comfortable. Overall, I was satisfied. I will definitely return.

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J***o

Business

9,1

/10

Reviewed 2 week(s) ago

Strategic location from the center of the crowd and lots of culinary in the surrounding area.

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H***O

10,0

/10

Reviewed 2 week(s) ago

The experience was amazing, it was the best.

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z***a

Staycation

10,0

/10

Reviewed 3 week(s) ago

The hotel staff is very friendly and helpful.

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Accommodation's Reply

11 Aug 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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Yogi A.

8,5

/10

Reviewed 5 week(s) ago

Good. Rooms are ok, breakfast is ok, close to the city center.

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Accommodation's Reply

23 Jul 2026

Dear Mr. Yogi A., Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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Eli M.

8,5

/10

Reviewed 5 week(s) ago

The hotel staff is friendly and the hotel is very clean.

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Accommodation's Reply

20 Jul 2026

Dear Ellie M., Thank you very much for staying at Pekanbaru Citytel and for your valuable feedback. We hope you will visit us again in the future so that we can provide you with an even more enjoyable stay. Thank you again, Pekanbaru Citytel.

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APhin

Business

10,0

/10

Reviewed 7 week(s) ago

Clean condition and enough room for family and business trip.

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Accommodation's Reply

07 Jul 2026

Dear Mr. Firman Afin, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We sincerely hope to welcome you back soon for an even better experience. Sincerely, Cititel Pekanbaru Hotel

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Fitri A.

8,3

/10

Reviewed 8 week(s) ago

The room is not clean because there are insects.

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Accommodation's Reply

07 Jul 2026

Dear Mr. Fitri, Thank you for choosing Cititel Pekanbaru as your accommodation and thank you for your feedback. We apologize for any inconvenience you may have experienced during your stay at Cititel. We will work to resolve any issues you encountered. We hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru

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p***i

Leisure

8,8

/10

Reviewed 9 week(s) ago

There were no tissues or trash cans in the room. They were only provided in the bathroom, and the TV wouldn't turn on, but the place was comfortable and safe.

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Accommodation's Reply

29 Jun 2026

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F***n

9,4

/10

Reviewed 11 week(s) ago

The hotel staff is very friendly and the service is good.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

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S***i

9,4

/10

Reviewed 12 week(s) ago

The main thing is good.. I don't get bored checking in here.. keep it up

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Accommodation's Reply

09 Jun 2026

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I***A

10,0

/10

Reviewed 12 week(s) ago

Very comfortable, friendly staff, close to the city center, and the hotel room rates are quite cheap.

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Accommodation's Reply

09 Jun 2026

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J***i

9,4

/10

Reviewed 12 week(s) ago

As for the food, please pay more attention because it's really, really bad, especially the fried rice. I don't know what kind of rice it is; the rice is so big, it tastes weird and unpleasant. As for the bread, please don't use that kind of jam; it tastes really fake. The room was clean, tidy, and comfortable.

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1 people find it helpful

Accommodation's Reply

15 Jun 2026

Dear Valued Guest, Thank you for choosing Cititel Pekanbaru Hotel as your accommodation and thank you for your feedback. We apologize for any inconvenience you experienced during your stay at Cititel. We will work to resolve any issues and hope to welcome you back soon for a better experience. Sincerely, Cititel Pekanbaru Hotel

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laung l.

9,7

/10

Reviewed 12 week(s) ago

Very cool guys, no regrets staying here.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

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K***a

10,0

/10

Reviewed 12 week(s) ago

Everything is good and nice, next time I will stay here again.

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1 people find it helpful

Accommodation's Reply

09 Jun 2026

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Verified Traveler

10,0

/10

Reviewed 12 week(s) ago

The hotel staff is friendly and the rooms are clean.

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Accommodation's Reply

09 Jun 2026

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s***a

9,4

/10

Reviewed 15 week(s) ago

All good and steady... Will be back again

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Accommodation's Reply

18 May 2026

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P***i

10,0

/10

Reviewed 16 week(s) ago

My favorite accommodation when I'm in Pekanbaru

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1 people find it helpful

Accommodation's Reply

18 May 2026

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P***i

10,0

/10

Reviewed 16 week(s) ago

Close access and very affordable prices

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Accommodation's Reply

18 May 2026

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A***L

Business

10,0

/10

Reviewed 17 week(s) ago

Good hotel, clean rooms, close to Annur Mosque, definitely recommended

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Accommodation's Reply

18 May 2026

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Cititel Hotel

Overall Ratings & Reviews Cititel Hotel

8,4

8,4

8,3

8,6

8,4

Traveler Reviews Cititel Hotel