Dear Mr./Ms. T*w, Warm greetings from Queen of the South Resort Yogyakarta. We would like to thank you for your loyalty and for your three recent stays at our resort, as well as for your review and rating. We apologize for any inconvenience during your last visit, particularly regarding your room's location in the new building area and the less-than-optimal atmosphere due to the gathering. We understand your desire for a more peaceful and focused experience, similar to your previous visit. This feedback is very meaningful to us and will be used as a basis for future operational management evaluations to ensure every guest continues to receive the best service, without exception. We look forward to welcoming you back in a more comfortable and memorable atmosphere on your next visit. Sincerely, Gunata, General Manager, Queen of the South Resort Yogyakarta