The receptionist and waitstaff were friendly and helpful. The hotel is indeed old, but perhaps the rooms and restaurant need renovation. The cleanliness of the rooms is lacking and the detail is minimal, as I found old food scraps in the drawers, and the room I stayed in also leaked when it rained.

Becoming a choice of accommodation in the Tretes area

Overall it's good, the trash can is provided with a bag so that those who throw it away won't be disgusted, the room is spacious with bringing 2 toddlers because it's a king size type, it's just that there are only 2 pillows I thought according to the photo there were 4 pillows hehe, the food when ordering and buying real taste is really delicious like a 4 star, the superior room is different when entering the hallway it's a bit creepy there are no lights but once you walk in it turns out the lights automatically turn on by themselves but we are alone in the superior room, it's a test of courage, only that the shower curtain can be replaced because it's moldy and ugly, maybe it can be replaced with a new one in the market place, many sell it for under 50k, it's better, it doesn't look elegant but it adds a plus point for those who stay, it's not disgusted to see it. Amenities are also top provided, only the TV is a bit difficult to turn on with the remote, it can be fixed again. The rest is good. Next, for those who bring toddlers, often supervise them if you stay in the superior type because they are afraid they will suddenly walk alone down the stairs leading to the swimming pool because it's slippery. Most like hotels with balconies because so they don't get bored in the room all the time. Thank you Pines Garden 3 stars I think it's appropriate I give 5 stars.

steady, safe, comfortable, clean, calm

I was hoping to stay at Pinus because I wanted to reminisce about 15 years ago when I was there for a bank gathering at my former office. But it's now eerily quiet, and I have to navigate a very tense hallway to get to my room... Breakfast at the rest stop is also a simple meal with no lights on, only natural light (the glass walls). Hopefully, Pinus can continue to survive and get even better.

The staff is friendly. The cafe staff are very informative and friendly. The atmosphere is comfortable.

Good hotel, friendly staff, good food

Very impressive, good service

I stayed in a suite with a bathroom with a bathtub. My experience: Room: - Room amenities: Very good and complete - Room cleanliness: Very poor. There was still a lot of dust. When I booked through Traveloka, I had already noted that I requested a re-cleaning before checking in because I'm allergic to dust. But in reality, the dust was still everywhere. Please note what the customer wrote; it's important to pay attention. - Bathroom: Very good, complete amenities Hotel Facilities: - Breakfast: Very good, delicious food, varied menu - Swimming pool: Very good, clean and beautiful - Parking: Difficult because the parking lot is right on an uphill road - View: Very good

Staying here was really enjoyable. Stayed on Tuesday, felt like a private resort 😍

The pool facilities are good, but the hotel atmosphere is quiet, plus there is no AC, which makes it hot unless you want to open the balcony door all night, it can be quite cold.

My stay here was very pleasant and memorable. Everything was perfect, the hotel was flawless. The service, rooms, food, cleanliness were all excellent and comfortable.

The hotel atmosphere is comfortable and quiet, there is no air conditioning in the hotel room but the air is still cool because the environment is still beautiful, the hotel location is close to the Kakek Bodo waterfall tourist attraction, just walk down from the hotel and you can enter the Kakek Bodo waterfall through entrance 1, the hotel room and bathroom are clean so staying here feels comfortable. The hotel staff are friendly. The check-in and check-out process is fast.

Friendly staff, well-maintained pool, great location, and despite being an older building, it's actually still in good condition and well-maintained. The only downside is that the room was extremely dirty. I don't know if I just happened to get a dirty room or if all the rooms are not very clean. That's all, it's a shame. Everything else is fine, but the room cleanliness is very lacking.

Nice room, clean swimming pool, kids feel comfortable here 🥰

The place is very nice and family-friendly, with a great atmosphere and very responsive staff. While the trail is quite challenging, it's well worth the effort. Highly recommended.

A resort concept hotel located in the Kakek Bodo Tretes tourist area. There are quite a lot of children's play areas and the rooms are large. Perhaps the cleanliness needs to be improved.

The hotel is highly recommended! My honeymoon with my husband was wonderful.

Staying at Pines Garden Hotel was one of my wish lists and yep, it finally came true, I was so happy to stay here where the night temperature reached 17° that's why the room didn't have a fan or AC because it was really cold, I arrived at 11 am and I could go straight in hehe, it was pretty good, I swam as much as I wanted because the pool was that good, the food was delicious, the room was also nice, there was a balcony, a hair dryer, a water heater...it was worth it..next time I want to come back again, oh by the way, please fix the road to the parking lot because it's full of holes and it's straight uphill, so it's a bit difficult to get a start..over all the best...

the air is cool and comfortable for a staycation