Overall Ratings & Reviews The Winner

Thank you Mr. Andriana for the review given. Hopefully in the future, we can continue to improve the best service for Mr. Andriana and all guests of The Winner Hotel.

Okay, Mrs. Sela, thank you for your input 🙏🏻 Our commitment in the future is to try to improve the cleanliness so that later, if you and your family have the opportunity to stay again at the Winner Hotel, it can be more comfortable.

Thank you Mr Parjono for the review you gave. Regarding the description of rooms with outside bathroom facilities, it is actually already available in the Traveloka application. And coincidentally our receptionist tried to explain directly to Mr Parjono. Meanwhile, for dirty rooms and smelly bathroom water, we will immediately repair them again. Lastly, the noisy AC unit is probably due to the sound of the indoor fan being set to the loudest position, plus the location of the AC which is right above the bed, so the sound of the fan motor is a little annoying for you. But we are committed to fixing the problems that Mr. Parjono experienced so that in the future, when Mr. Parjono returns to stay at the Winner Hotel, he will be much more comfortable with the services and facilities we provide.

Thank you, Ms. Ajeng, for the constructive review that you gave us. Previously, we apologized profusely for the inconvenience that you felt when Mrs. Ajeng rested at our hotel. Regarding cleanliness and comfort, this is very valuable input for us and we will improve this again, so that in the future it won't happen again like what Mrs. Ajeng said. We really hope that if there is an opportunity, Ms. Ajeng can visit Hotel Winner again so that we can have the opportunity to provide the best service for you 🙏.

Thank you Mr. Bell for your input, beforehand we apologize profusely for the inconvenience of Mr. Bell Pramudita while resting, for dirty problems and itchy mattresses we will immediately fix it more thoroughly in cleaning the room, if Mr. Bell Pramudita pleases, for the next arrival maybe Sir, you can try the standard ac+, SUPERIOR or deluxe room type. Thank you again for this very constructive input. Check in March 23, 2023.

Thank you Mrs. Yuli A for your input, we always clean the bathroom every day. Regarding ID cards where we are not asked about marital status, it has become our procedure to simplify the registration process. We are committed to continuously improving services. So don't hesitate to stay at hotel winner.

Thank you Mr. Naufal for the review, for the outside bathroom it is actually listed in the room description on the Traveloka website and application. As for the price error when upgrading the room, it was purely the fault of our team. So we apologize profusely. We will process returns as soon as possible. We will continue to improve our services in the future. So don't hesitate to try to make Hotel Winner your first choice.

Thank you Mrs. Siti for your input, we apologize in advance if there are still deficiencies that you encounter and we still need to fix them and we will immediately review the discrepancies.

Thank you very much for the input Mr. Tito for his input. We will fix the lack of bathroom cleanliness, Pak Tito. Actually, we do the procedures for make up rooms (including completing and replacing supplies and amenities) every day for extended guest rooms like Mr. Tito. But it was our fault, from the start we didn't remind to leave the room key at the reception when Mr. Tito left the hotel for this we apologize profusely. In the future, we will try to prevent this from happening again, Mr. Tito.