Dear Bp Risbiantoro,
Warm greetings from Griya Yunika. Previously, we were grateful for the visit of Mr. Risbiantoro and his family and for your trust in staying with us.
We also apologize for the inconvenience that Mr experienced, but we must explain that as stated in our hotel regulations, even those that apply to hotel regulations in general, that the check-in time is 14:00 (2 pm) and check-out time is 12.00 (12 noon). Although the guest has submitted a request in the booking voucher, if the room is not ready then we cannot invite guests to enter it. Especially considering your arrival on December 31, 2019, which is New Year's Eve.
The day before our hotel was booked in full, so automatically we had to wait for guests to check out at 12 noon, plus time to clean the room, therefore we must refer to the rules for entering guests at 14.00 after the room is finished cleaning. Hopefully it can be understood.
We are also grateful for the submission of your input to improve our service, and we hope to be able to entertain Mr. Risbiantoro and his family back at Griya Yunika Yogyakarta.
(Bella A - Operational Spv)
