8,4
Very Good
From 7.799 reviews
Provided by travelers on
Cleanliness

8,4

Room Comfort

8,3

Meal

8,2

Location

8,5

Service and Facilites

8,4

People often mention about Orchardz Hotel Ayani Pontianak
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Bedroom (60)
Distance to City Center (56)
Staff Friendliness (55)
Ambiance (51)
Bathroom (50)
Accessibility (49)
Room Space (48)
Hotel Area (48)
Surroundings (41)
Variety (39)
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Traveler Reviews Orchardz Hotel Ayani Pontianak

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20
40
Customer reviews
Y***a
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 day(s) ago
This hotel is perfect for transit, not too far from the airport and not too far from the city center. The place is quite clean, and the staff is friendly and helpful.
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Retno W.
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Leisure
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9,4
/10
Reviewed 2 week(s) ago
Very comfortable and clean, close to the city center megamall and many people selling food near the hotel area.
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Accommodation's Reply
28 Jul 2025
Dear Ms. Retno W. Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to have provided you with the best service during your stay. We look forward to welcoming you back. Best regards. Management of Orchardz Hotel Ayani
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S***i
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The room was clean and comfortable, with a beautiful and serene view.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Mr. / Mrs. S*i, Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to have provided you with the best service during your stay. We look forward to welcoming you back. Best regards, Management of Orchardz Hotel Ayani
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Juliyanti
icon-Leisure
Leisure
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10,0
/10
Reviewed 2 week(s) ago
Very good and comfortable atmosphere
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Accommodation's Reply
28 Jul 2025
Dear Ms. Juliyanti, Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to have provided you with the best service during your stay. We look forward to welcoming you back. Best regards, Management of Orchardz Hotel Ayani
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N***i
icon-Leisure
Leisure
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10,0
/10
Reviewed 2 week(s) ago
The hotel staff is very friendly, the breakfast is delicious, hopefully we can stay here again ✅
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Accommodation's Reply
28 Jul 2025
Dear Mr./Ms. N*i, Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to have provided you with the best service during your stay. We look forward to welcoming you back. Best regards, Management of Orchardz Hotel Ayani
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E***o
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,1
/10
Reviewed 2 week(s) ago
The room was dirty, there was still a lot of dust on the floor, strands of hair, and other people's hair ties. The mattress was a bit hard and squeaky. The bathroom smelled very disturbing (smells of urine) as if it hadn't been cleaned. The room wasn't soundproof, the sound of trolleys, wall collisions, footsteps, and music from the rooftop cafe were also very audible. So, in conclusion, for a star-rated hotel with a room priced around 400, this isn't worth it. Hopefully, this can be improved in the future.
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1 people find it helpful
Accommodation's Reply
28 Jul 2025
Dear Mr./Mrs. E*o, Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to provide you with the best service during your stay. We apologize for any inconvenience during your stay with us, and we will improve our services in the future. We look forward to welcoming you back. Sincerely. Management of Orchardz Hotel Ayani
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f***d
icon-origin-TRAVELOKA
9,1
/10
Reviewed 3 week(s) ago
It's quite nice, but the cleanliness of the room might need to be improved and the AC should be repaired/replaced.
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Accommodation's Reply
28 Jul 2025
Dear Mr. / Mrs. F * d. Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to provide you with the best service during your stay. We apologize for any inconvenience during your stay with us, and we will improve our services in the future. We look forward to welcoming you back. Best regards. Management of Orchardz Hotel Ayani
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SiraitJonatan
icon-Business
Business
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
We enjoy staying in Orchardz. The location is good, silent. The staff hospitality is good.
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P***S
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
For the umpteenth time staying at this hotel, everything is very satisfying, starting from the friendliness of the hotel staff, security, parking area, surrounding environment, access to everywhere is close, everything is good and great. Keep it up.
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1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. P*S. Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to provide you with the best service during your stay. We look forward to welcoming you back. Best regards. Management of Orchardz Hotel Ayani
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 5 week(s) ago
The hotel is comfortable and clean, strategically located and close to the intended business destination. Thank you
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Accommodation's Reply
17 Jul 2025
Dear Mr. / Mrs. A*i, Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to have provided you with the best service during your stay. We look forward to welcoming you back. Best regards. Management of Orchardz Hotel Ayani
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F***s
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
The atmosphere and location of the hotel are very good and recommended for families or friends who want to vacation in Pontianak.
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Accommodation's Reply
17 Jul 2025
Dear Mr. / Mrs. F*s. Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to provide you with the best service during your stay. We look forward to welcoming you back. Best regards. Management of Orchardz Hotel Ayani
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 week(s) ago
Business trip becomes enjoyable, thank you The hotel is comfortable and clean, close to my business destination Strategic location.
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Accommodation's Reply
17 Jul 2025
Dear Mr. / Mrs. A*i, Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to have provided you with the best service during your stay. We look forward to welcoming you back. Best regards. Management of Orchardz Hotel Ayani
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Abdul A.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Cool hotel, friendly staff and technicians are not up to customer complaints. The room AC is not cold, helped to move to a room with better AC, even though the bed is different but it is conditioned for customer comfort, especially when I brought my family
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2 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Mr. Abdul A. Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to have provided you with the best service during your stay. We apologize for any inconvenience during your stay with us, and we will improve our services in the future. We look forward to welcoming you back. Sincerely. Management of Orchardz Hotel Ayani
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S***m
icon-origin-TRAVELOKA
9,7
/10
Reviewed 7 week(s) ago
The AC is not cold. It would be better if it was washed or maintained.
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Accommodation's Reply
17 Jul 2025
Dear Mr. / Mrs. S*m. Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to provide the best service to you during your stay. We apologize for any inconvenience during your stay with us, and we will improve our services in the future. We look forward to welcoming you back. Best regards. Management of Orchardz Hotel Ayani
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d***d
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Overall good and comfortable. The point is it's enough for this price.
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+3
1 people find it helpful
Accommodation's Reply
17 Jul 2025
Dear Mr./Mrs. D*d. Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to provide you with the best service during your stay. We look forward to welcoming you back. Best regards. Management of Orchardz Hotel Ayani
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S***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
Close enough to the airport so easy to get to and close to the mall.
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Accommodation's Reply
17 Jul 2025
Dear Mr. / Mrs. S*i, Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to provide you with the best service during your stay. We look forward to welcoming you back. Best regards. Management of Orchardz Hotel Ayani
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John L. S.
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
It's very nice to sleep here close to the mall.
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Accommodation's Reply
28 Jul 2025
Dear Mr. John L. S., Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to have provided you with the best service during your stay. We look forward to welcoming you back. Sincerely yours. Management of Orchardz Hotel Ayani
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
Very comfortable, all the facilities are complete and the room is always tidied up every day, and very helpful in the process of storing goods, the service is really top, next time will definitely come again. 💕
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Accommodation's Reply
28 Jul 2025
Dear Mr. / Mrs. S*y, Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to provide you with the best service during your stay. We look forward to welcoming you back. Best regards, Management of Orchardz Hotel Ayani
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H***a
icon-Transit
Transit
icon-origin-TRAVELOKA
8,2
/10
Reviewed 7 week(s) ago
When I sleep, I can hear all the sound from the kitchen.
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m***o
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
All good and excellent, I will go back to the hotel, food is best.
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Accommodation's Reply
17 Jul 2025
Dear Mr / Mrs M***o Thank you for choosing Orchardz Hotel Ayani Pontianak as your accommodation during your stay in Pontianak. We are pleased to have provided you with the best service during your stay. We look forward to welcoming you back. Yours Sincerely Orchardz Hotel Ayani Management
Number of reviews per page
20
40