8,2
Very Good
From 1.428 reviews
Provided by travelers on
Cleanliness

8,0

Room Comfort

8,2

Meal

8,1

Location

8,5

Service and Facilites

8,3

People often mention about Kampung Sumber Alam Garut Powered by Archipelago
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Ambiance (29)
Hotel Area (24)
Staff Friendliness (23)
Bedroom (21)
Family Friendly (20)
Bathroom (20)
Taste (19)
Accessibility (18)
Variety (18)
Distance to City Center (17)
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Traveler Reviews Kampung Sumber Alam Garut Powered by Archipelago

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40
Customer reviews
A***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 day(s) ago
The hotel staff is friendly and helpful during check-in and check-out, the place is spacious and comfortable, the photo spots are good, the swimming pool is quite large.
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T***a
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
It was a very comfortable holiday here, the place is nice and clean, there is a warm water swimming pool too, the food is delicious, only the wifi in the room is not very stable
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Accommodation's Reply
15 Jul 2025
Dear Guest, Thank you very much for your review. Your suggestions and input are very important and useful to us. We will improve the quality of our services and facilities for customer convenience. Thank you, best regards, ecommerce
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s***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,9
/10
Reviewed 3 week(s) ago
This is my second time here. The warm water swimming pool is still the best here for the Garut area. But about the cleanliness of the hotel area...how should I say.. I used to stay in the front area (Sunda Kelapa or what? It was still okay) But this time I was disappointed when I stayed in the back area, because the hotel area is getting dirtier? It smells of cat feces, the fish ponds are not filled with water properly (too little water so it's dirty), there are lots of gecko droppings in the room :(( The bathroom is also not okay. There is no AC and wifi. Please.. I want to move rooms too, I'm too lazy. The rural atmosphere can be improved with a special fragrance for the room (aromatherapy) or for the outdoor area, the garden can be improved with fragrant and fragrant flowers. Please. Thanks.
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Kemal P.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
3rd stay here, something very enjoyable staying here with family or friends with a calm, cool, traditional atmosphere with mountain views, spacious parking area, friendly staff. Warm water swimming pool facilities are suitable for adults and children, can have dinner and breakfast, fishing arena, fish therapy, etc.
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Accommodation's Reply
11 Jul 2025
Dear Mr. Kemal, thank you very much for your review. We are happy to have served you to the best of our ability. We hope you and your family will visit Kampung Sumber Alam again. Best regards, e-commerce
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G***t
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
It was a pleasant short visit here.
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D***D
icon-Business
Business
icon-origin-TRAVELOKA
6,4
/10
Reviewed 5 week(s) ago
no air conditioning and can't sleep. hot
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1 people find it helpful
Accommodation's Reply
11 Jul 2025
Dear Guest, Thank you for your review and feedback. This is very important for us to improve and enhance the quality of our service. We apologize for the inconvenience and shortcomings. Regarding the AC, we have begun to gradually improve and add AC to all room types, for the satisfaction of our guests. We hope you can visit Kampung Sumber Alam again. Thank you, best regards, ecommerce.
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s***y
icon-origin-TRAVELOKA
8,1
/10
Reviewed 5 week(s) ago
The atmosphere is comfortable, but we got the room at the very end, and the mattress was not very comfortable, the springs of the bed hurt.
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Accommodation's Reply
11 Jul 2025
Dear valued guest, thank you for your feedback, this is very important for us to improve and enhance the quality of our services and facilities, we hope that you will not regret it and will be pleased to stay at Kampung Sumber Alam, thank you, regards, ecommerce.
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Cahyo P.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 8 week(s) ago
The atmosphere is nice, like in a village, plus the rooms are also from the room and there is a terrace. The view is ok. it's just too wide, so the road from the parking lot to the inside takes time. The fish are not well cared for, some have died.
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M***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
6,6
/10
Reviewed 8 week(s) ago
The room I stayed in needs to be renovated. Not fit for today's standard of comfort and cleanliness.
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Accommodation's Reply
11 Jul 2025
Dear Guest, thank you very much for your input, this is very important and useful for us so that we can improve the quality of our service, cleanliness and facilities for the satisfaction of our guests, hopefully you will not be discouraged and will be willing to stay again at Kampung Sumber Alam, thank you, regards, ecommerce.
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E***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 12 week(s) ago
Clean hotel facilities, professional staff, large swimming pool & hot water.
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W***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,5
/10
Reviewed 12 week(s) ago
The atmosphere is traditional, like staying at a grandmother's house on stilts. There is no AC in our bungalow, because it is naturally cold. There is a soaking pool in the room, so you can soak in hot water as much as you like. The only downside is that there are lots of geckos and ants in the room.
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2 people find it helpful
O***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 15 week(s) ago
The hotel environment is comfortable, natural, relaxing and calm. Suitable for those who need healing but do not need to go far into nature.
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2 people find it helpful
Viwiananda B.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 15 week(s) ago
Always satisfied staying here. Since 2008 it has been a family favorite accommodation. Lots of activities, child friendly, clean rooms and very friendly staff. Very good service. There are fishing facilities, a hot water pool, and a soaking room. There is a playground for children too. Good luck Sumber Alam!
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1 people find it helpful
r***k
icon-origin-TRAVELOKA
10,0
/10
Reviewed 16 week(s) ago
Thank God, it's fun and great, the facilities are good, but you can't work at the same time because the wifi is slow, hehehe
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1 people find it helpful
s***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 16 week(s) ago
It was a pleasant stay at KSA. The atmosphere is beautiful, the view is nice, the public facilities and room facilities are quite well maintained. There is wood dust due to termites/insects in several places which makes it uncomfortable on the feet. The rest is clean, especially the bathroom and the soaking pool. The staff are very friendly and helpful. Amenities are quite complete, provided with prayer mats, coffee, etc. Breakfast and dinner are so so. Surprisingly, it turns out that you can also get dinner (it is not listed in the application), if I'm not mistaken it only applies to weekends. Oh yeah, those who have a phobia of lizards should be careful, the lizards are big and dirty too. Ewww... Maybe it's a risk of staying in a building made of wood with woven walls, but it made me unable to sleep soundly.
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1 people find it helpful
N***n
icon-Staycation
Staycation
icon-origin-TRAVELOKA
6,9
/10
Reviewed 22 week(s) ago
The condition of the room needs to be repaired, there is a lot of sawdust on the mattress. The hotel staff service is not fast enough
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Gina G.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 23 week(s) ago
The hotel staff is very friendly, and very helpful when checking in the hotel. The atmosphere of the hotel and the room is very cool and comfortable. Very suitable for cooling off
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+3
2 people find it helpful
R***h
icon-origin-TRAVELOKA
10,0
/10
Reviewed 26 week(s) ago
Suitable for family vacation. And want to enjoy the quiet atmosphere
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2 people find it helpful
d***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 26 week(s) ago
will come back here someday
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Joko A.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 27 week(s) ago
exciting and nice place.. highly recommended if you want to stay vacation here... only the food variety is not much....hehehe overall is cool...continue to be successful
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1 people find it helpful
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