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Traveler Reviews Hotel Zamrud Malioboro
Number of reviews per page
20
20
40
40
Customer reviews
A***i
Leisure
5,4
/10
Reviewed 1 week(s) ago
The sheets and blankets were dirty and smelled of urine. I complained but it was ignored even though I booked 2 suites for 2 nights. The bathroom floor was dirty and had never been cleaned. The AC and hot water were okay, but the rest was very lacking.
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Accommodation's Reply
22 Jan 2026
Thank you for your helpful feedback. However, we apologize that the child wet the bed. We understand there is no charge for the room cleaning and we confirmed that the room would be cleaned in the morning, but the guest declined. Therefore, we apologize for the delay in providing feedback.
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E***y
9,4
/10
Reviewed 2 week(s) ago
This was my first time staying here. The service was good, the hotel facilities were good, neat, and clean. The location is close to the station. The bed made me sleep soundly, the Wi-Fi was fast, and the AC was cold. I'd love to stay here again. Thank you for the service ☺
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+5
1 people find it helpful
Accommodation's Reply
21 Jan 2026
Thank you for your trust and for using our services. We will strive to improve even further. Thank you for choosing us as your accommodation. We hope to welcome you again next time.
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ZN
Zulaeha N. A.
5,8
/10
Reviewed 2 week(s) ago
The bathroom was dirty and smelly, the sheets looked like they hadn't been changed, the room was damp, dim, and scary. The room on the third floor without an elevator was very tiring.
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Accommodation's Reply
22 Jan 2026
Thank you for reviewing your experience. We hope to be able to improve, and we apologize if our building has three floors and the superior rooms are on the third floor.
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S***a
Leisure
9,7
/10
Reviewed 3 week(s) ago
the staff / receptionist is friendly..
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Accommodation's Reply
14 Jan 2026
Thank you for choosing our services. We hope you will choose to stay with us again when you visit Yogyakarta.
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ZS
Zivana S.
10,0
/10
Reviewed 5 week(s) ago
The hotel staff is very friendly, very helpful👌
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1 people find it helpful
Accommodation's Reply
14 Jan 2026
Thank you for giving us the opportunity to serve you. We sincerely hope to welcome you again next time.
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RN
Reni N. A.
Leisure
8,2
/10
Reviewed 7 week(s) ago
God willing, I will go back there again.
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1 people find it helpful
Accommodation's Reply
11 Dec 2025
Thank you for staying at our hotel. We hope to be your first choice whenever you visit Yogyakarta. We look forward to your next visit.
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N***a
Leisure
9,1
/10
Reviewed 9 week(s) ago
There was some trouble in the room, but the staff was responsive and friendly, so we were quickly moved to another room. Overall, the staff did a great job, and the service was good. The room was worth the price.
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4 people find it helpful
Accommodation's Reply
27 Nov 2025
Hello, thank you for using our service. We apologize for any inconvenience caused. We will always do our best to provide the best service to our customers. We look forward to welcoming you back.
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MC
Mella C.
8,6
/10
Reviewed 9 week(s) ago
Sorry, the towels smell bad, so I didn't bring them. The room is spacious, but there are mosquitoes. I thought it was close to Malioboro, but it's actually far, huhu, so I still have to use Grab. It's a bit less worth it. Sorry
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4 people find it helpful
Accommodation's Reply
27 Nov 2025
Thank you for staying with us. Our location is shown on the map in the app.
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TE
Toko E.
Leisure
10,0
/10
Reviewed 10 week(s) ago
Pleasant and friendly staff
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2 people find it helpful
Accommodation's Reply
27 Nov 2025
Thank you, we hope you will always choose us as your accommodation when you come back to Yogyakarta.
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TE
Toko E.
Leisure
10,0
/10
Reviewed 10 week(s) ago
The rooms are large and comfortable and the staff are friendly.
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Accommodation's Reply
27 Nov 2025
Thank you so much for your kind words, support, encouragement and comments. We hope to welcome you back soon.
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m***h
8,5
/10
Reviewed 10 week(s) ago
The accommodation was very pleasant, and access to everywhere was also close.
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Thank you, we hope you will always choose us when you come back to Yogyakarta.
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yadi a. a.
Business
8,5
/10
Reviewed 11 week(s) ago
Worth it between price and quality 👌
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Accommodation's Reply
27 Nov 2025
We would like to extend our warmest greetings to you. Thank you for your support and review. See you again on your next visit.
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H***i
8,2
/10
Reviewed 11 week(s) ago
The room is spacious, suitable for bringing small children.
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Accommodation's Reply
27 Nov 2025
Dear valued guests, thank you for your support and comfort. We look forward to welcoming you back.
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A***y
Business
8,5
/10
Reviewed 12 week(s) ago
Economical. There is air conditioning, hot water,
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1 people find it helpful
Accommodation's Reply
27 Nov 2025
Thank you for choosing Yogyakarta as your accommodation and we look forward to welcoming you back soon.
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Nurhidayat
10,0
/10
Reviewed 13 week(s) ago
The staff is very friendly, you should definitely come here.
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Accommodation's Reply
04 Nov 2025
Thank you very much. We hope you will always be healthy. We look forward to welcoming you back to our hotel.
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A***n
Leisure
8,4
/10
Reviewed 13 week(s) ago
I liked the hotel. It's quite close to Lempuyangan Station. There are gallon jugs on each floor for refilling tumblers. Wi-Fi is also available. Unfortunately, there's no elevator. The bathroom smells a bit but works well. The curtains are too thin and don't cover the entire window, but the bedroom and ambiance are comfortable.
Although there are some minor shortcomings with the toilet and curtains, overall, the hotel is comfortable and the staff are friendly.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Thank you for choosing Jamrud Malioboro as your relaxing retreat. We look forward to your next visit.
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Anggun A.
Leisure
9,4
/10
Reviewed 14 week(s) ago
The staff is friendly, the location is strategic, and there are lockers for luggage storage before and after check-in. Very helpful for travelers... Thank you so much.
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1 people find it helpful
Accommodation's Reply
03 Nov 2025
Hello, thank you for your support. We look forward to your next visit.
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F***h
9,4
/10
Reviewed 14 week(s) ago
The service is the besttt, the staff is friendly
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Accommodation's Reply
03 Nov 2025
Dear guest...thank you full for your Support,waiting return for your coming......
Verified Traveler
Leisure
8,8
/10
Reviewed 14 week(s) ago
The location is close to Malioboro.
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3 people find it helpful
Accommodation's Reply
03 Nov 2025
Thank you for choosing us. Hope to see you again next time.
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N***r
8,5
/10
Reviewed 15 week(s) ago
There is no elevator, so you have to take the stairs to the 3rd floor. Just review that, so you know that if you bring elderly people, don't come here, it's a shame to go up and down the stairs.
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3 people find it helpful
Accommodation's Reply
18 Oct 2025
Hello from Zamrud Malioboro. Thank you for staying with us. We apologize for the inconvenience, but there is no elevator.