8,0
Very Good
From 948 reviews
Provided by travelers on
Cleanliness

7,8

Room Comfort

7,8

Meal

7,9

Location

8,2

Service and Facilites

7,9

People often mention about Hotel Zamrud Malioboro
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Distance to City Center (36)
Bedroom (32)
Bathroom (31)
Accessibility (30)
Staff Friendliness (30)
Room Space (29)
Ambiance (26)
Wifi (24)
Family Friendly (23)
Check-in/out Time (22)
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Traveler Reviews Hotel Zamrud Malioboro

Number of reviews per page
20
40
Customer reviews
R***i
icon-origin-TRAVELOKA
8,5
/10
Reviewed 6 day(s) ago
Affordable for a 4-day, 3-night stay, close to everything, Malioboro, and strategically located. The hotel is comfortable, clean, and the staff tidies the room, changes the sheets, and more. Overall, I was satisfied.
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Accommodation's Reply
07 Aug 2025
thank you...we give our best... we are waiting for your next visit.
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Heni A.
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9,4
/10
Reviewed 7 day(s) ago
The hotel is comfortable, the staff are friendly, the price is cheap
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Accommodation's Reply
07 Aug 2025
Thank you. We look forward to your next visit. May Zamrud always be in the hearts of our guests.
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Nucki R.
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8,5
/10
Reviewed 1 week(s) ago
The room is very cool, spacious, clean, nice...
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M***a
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Leisure
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6,3
/10
Reviewed 1 week(s) ago
The hotel staff is friendly, it's just a shame the room cleanliness is not maintained well.
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Fadilla A. A.
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5,0
/10
Reviewed 2 week(s) ago
My room was originally a superior room, but the receptionist said I was upgraded to a sweet room, but it turned out to be very dirty. The floor was still dusty, the towels smelled bad, the bathroom was very dirty, the sheets were dirty, and the room smelled really bad.
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Pipit A. S.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
It's great, but it's a bit far to Malioboro, but it's also cheap to take GoCar. Thank you, the staff are friendly, the rooms are cleaned every day, only the bathroom is not very clean, hopefully there will be improvements. I just came home from staying 3 days at Zamrud.
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1 people find it helpful
Accommodation's Reply
31 Jul 2025
thank you for your support...we will pay more attention... we are waiting for your return visit....
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Imron R.
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Staycation
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10,0
/10
Reviewed 3 week(s) ago
The room is spacious, I ordered a twin bed and was upgraded to a king bed. I was very lucky and didn't incur any additional charges. Masha Allah, thank you Zamrud Hotel Malioboro.
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Accommodation's Reply
25 Jul 2025
Thank you dear guests..we always prioritize comfort... we look forward to your next visit.
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M***a
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Leisure
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8,1
/10
Reviewed 3 week(s) ago
Please continue to improve the cleanliness. The check-in process is slow, and the staff often suddenly opens the room. I was sleeping twice yesterday and the staff suddenly opened the room without knocking. The bedsheets are full of stains. Strategic location.
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1 people find it helpful
Accommodation's Reply
25 Jul 2025
Thank you for choosing to stay at Zamrud Malioboro Tegal Panggung, thank you for including it so that we can be even better...
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E***L
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9,1
/10
Reviewed 3 week(s) ago
The hotel is quite good, close to the city center. You can find food right outside the hotel. There's also a laundry service right next to the hotel. It has hot water, perfect for those tired from a long journey.
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1 people find it helpful
Accommodation's Reply
22 Jul 2025
Warm greetings. Thank you for your support and review. We will do our best. We look forward to your next visit.
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Yayu R.
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Leisure
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9,4
/10
Reviewed 4 week(s) ago
What needs to be added is a trash can in the room, coffee and tea, tissues too. All the staff are friendly.
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2 people find it helpful
Accommodation's Reply
17 Jul 2025
Warm greetings. Thank you for your review. I apologize if the female staff member felt unfriendly to you. But friendliness is our top priority. Thank you for your review. I'll let the male staff handle the lady.
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I***I
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8,2
/10
Reviewed 4 week(s) ago
So far so good, cleanliness is okay, thank you very much to the receptionist for helping me check in.
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Accommodation's Reply
16 Jul 2025
Thank you very much for your visit and for making us feel comfortable. We look forward to your next visit.
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Renaldi F. H.
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Leisure
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9,4
/10
Reviewed 4 week(s) ago
Checked in at night and was given a room straight away without any hassle, and it was really great.
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1 people find it helpful
Accommodation's Reply
16 Jul 2025
Warm greetings. Thank you for your comfort. Please return to us next time. We hope to become your preferred accommodation destination in Yogyakarta.
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d***n
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Leisure
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8,2
/10
Reviewed 5 week(s) ago
The hotel is not new, but the rooms are big and clean, the floors are clean, the bathrooms are clean
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3 people find it helpful
Accommodation's Reply
14 Jul 2025
Thank you. Thank you for your comfort. We look forward to your next visit.
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Novia P. K.
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Leisure
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8,8
/10
Reviewed 7 week(s) ago
Second time staying at this hotel. The atmosphere is still the same. Very friendly and helpful staff, do not hesitate to stay at Hotel Zamrud Malioboro.
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1 people find it helpful
Accommodation's Reply
14 Jul 2025
Thank you for choosing us as your place to rest. We look forward to your next visit.
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N***s
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Leisure
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8,6
/10
Reviewed 9 week(s) ago
Dirty bathroom, no lock/latch, striped TV screen, little soap
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2 people find it helpful
Accommodation's Reply
11 Jun 2025
Thank you for staying at our place and including it as our material for improvement....
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E***D
icon-origin-TRAVELOKA
9,7
/10
Reviewed 9 week(s) ago
The room is spacious, clean and tidy, the towels are 2 very wide, clean and thick, very pleasant, the distance is very close to Lempuyang station, the staff are friendly and allow us to leave our bags first when checking out, basically it's not a loss if you stay here at that price.
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2 people find it helpful
Accommodation's Reply
11 Jun 2025
Big hugs. Thank you for choosing us as your resting place. We always look forward to your return visit.
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Aini H.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 10 week(s) ago
The place is quite comfortable, close to Lempuyangan Station, you can walk, the staff are also friendly and help carry your suitcase to the room on the 3rd floor.
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Accommodation's Reply
06 Jun 2025
Thank you for choosing us as your place to rest. Providing comfort is our priority.
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I***m
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
The staff is friendly and helpful when there are difficulties. All needs are available and complete. The condition of the hotel is neat and gives a comfortable impression.
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1 people find it helpful
Accommodation's Reply
06 Jun 2025
warm greetings thank you for coming, we will give you the best thank you for the comfort you felt we are waiting for your next visit
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N***l
icon-Leisure
Leisure
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8,5
/10
Reviewed 10 week(s) ago
The room facilities and comfort are satisfactory.
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Accommodation's Reply
06 Jun 2025
greatest for lovely guest,Thank you of full for you Visit We'll waiting to your coming return......
F***y
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
The hotel staff is very friendly, the rooms are comfortable and clean.
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Accommodation's Reply
03 Jun 2025
Warm greetings from us. Thank you for choosing us as your resting place in Jogja. Hopefully your next visit will be in the near future.
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Number of reviews per page
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