Dear Ms./Mrs. Anom H., Thank you for taking the time to write a review about your stay. We apologize for any inconvenience you experienced, particularly regarding the breakfast service and the impolite behavior of our staff. We have forwarded your feedback to the relevant department for immediate evaluation and improvement to prevent such incidents from happening again in the future. We greatly appreciate your feedback and suggestions, which we use to improve the quality of our service. We hope to welcome you back again and provide you with a better stay in the future. Sincerely, The Hotel Management