Hotel Alia Matraman

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Overall Ratings & Reviews Hotel Alia Matraman

Traveloka (3.763)
Other sources (1)
8,6
Very Good
From 3.763 reviews
Provided by travelers on
Cleanliness

8,6

Room Comfort

8,6

Meal

8,4

Location

8,7

Service and Facilites

8,6

People often mention about Hotel Alia Matraman
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Room Space (259)
Staff Friendliness (245)
Accessibility (231)
Bedroom (230)
Ambiance (226)
Family Friendly (224)
Hotel Area (221)
Distance to City Center (219)
Bathroom (210)
Surroundings (192)
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Traveler Reviews Hotel Alia Matraman

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40
Customer reviews
D***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 4 day(s) ago
Very good, please maintain it.
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Dewi K.
icon-Staycation
Staycation
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10,0
/10
Reviewed 1 week(s) ago
Thank you so much for bringing the kids here every week on vacation. The staff are all friendly, the rooms and pool are clean, and the chef's dishes are always excellent.
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Dewi K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
I always enjoy my weekly vacation here. The staff are all friendly, the hotel and pool are clean, and the food is delicious, prepared by a professional chef. Thank you.
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Sumiyati
icon-origin-TRAVELOKA
9,4
/10
Reviewed 1 week(s) ago
This is the umpteenth time I stayed, because it's comfortable again and access to the mall is just across the street.
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Nurul A.
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
The hotel is clean, with decent amenities. To extend our stay, we had to ask for the room to be cleaned. Otherwise, we wouldn't get a room cleaned, refilled with drinking water, or replaced with towels. Oh yeah, the towels and other things were clean. The hotel is close to everything, right in front of the mall, making it easy to find food and other things. In my opinion, the hotel staff provided the best service. Before check-in time, the room was ready, and we were allowed in. They were always helpful. I ordered food that needed to be refrigerated, and it was received and placed in the restaurant's refrigerator. Everything was made very easy. They were nice, both offline and online. If I go on vacation again, I'll definitely come back here. Thank you, Alia Matraman.
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f***y
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Very satisfying with affordable price.
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H***a
icon-origin-TRAVELOKA
8,4
/10
Reviewed 3 week(s) ago
At breakfast, many plates, spoons, and food were empty, but not refilled. They were only refilled when people asked.
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sadam h.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 5 week(s) ago
Affordable hotel. Delicious food. Close to everywhere.
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s***y
icon-origin-TRAVELOKA
6,6
/10
Reviewed 5 week(s) ago
The rooms were not very clean, the towels were not absorbent, there were no tissues in the rooms, and there were no towels in the swimming pool area. The menu was not varied, and there was no animal protein like chicken or meat, just omelets.
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Accommodation's Reply
03 Oct 2026
Dear Valued Customer, Thank you for choosing our hotel as your accommodation in Jakarta. Thank you for your review, which encourages us to continue improving. We apologize for any shortcomings you encountered and we will address them to improve our services in the future. We hope to welcome you back again to experience even better service from us. Thank you and Sincerely, The Hotel Management
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T***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Unfortunately, there is no chicken curry flavored Indomie for breakfast.... It's always chicken soup flavored Indomie... I've suggested it before but it hasn't changed.
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Accommodation's Reply
03 Oct 2026
Dear Valued Customer, Thank you for choosing our hotel as your accommodation in Jakarta. Thank you for your review, which encourages us to continue improving. We apologize for any shortcomings you encountered and we will address them to improve our services in the future. We hope to welcome you back again to experience even better service from us. Thank you and Sincerely, The Hotel Management
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Dewi K.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Sorry for the towel, I think it's better to use the old model. Because it's wider and absorbs water. The new towel is shorter and doesn't absorb water at all. Besides, I like it and will stay here again during holidays and if there are family events. Thank you
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1 people find it helpful
Accommodation's Reply
03 Oct 2026
Dear Valued Customer, Thank you for choosing our hotel as your accommodation in Jakarta. Thank you for your review, which encourages us to continue improving. We apologize for any shortcomings you encountered and we will address them to improve our services in the future. We hope to welcome you back again to experience even better service from us. Thank you and Sincerely, The Hotel Management
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I***n
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Order online, when you arrive everything is ready to go to your room, and the staff is really great.
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Tony F. B.
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Transit
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10,0
/10
Reviewed 6 week(s) ago
The accommodation is very spacious and strategically located. Clean and comfortable. Thanks, Alia Matraman.
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maisyarah
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Love staying here. It's right in front of City Plaza Mall 👍
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1 people find it helpful
Y***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 7 week(s) ago
Favorite place to stay when going to Jakarta.
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s***y
icon-origin-TRAVELOKA
10,0
/10
Reviewed 8 week(s) ago
The hotel staff was friendly. The room was comfortable, but smelled a little of cigarette smoke because I forgot to ask for a non-smoking room at check-in.
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Suheni
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 9 week(s) ago
The staff is friendly and very helpful, the hotel is clean.
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1 people find it helpful
Tri S.
icon-Transit
Transit
icon-origin-TRAVELOKA
6,9
/10
Reviewed 9 week(s) ago
Old hotel, old facilities. The air conditioning is old and not cold. The towels also seem very old. The sheets and blankets are also outdated. However, it's nice, with easy access and a fairly tasty and varied breakfast.
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1 people find it helpful
Endang
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,4
/10
Reviewed 9 week(s) ago
I think this is the only room I was not satisfied with regarding the air conditioner. They need to fix it.
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E***y
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
The room was spacious and clean, equipped with a refrigerator and hairdryer. The bathroom was spotless, and the room service was excellent.
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1 people find it helpful
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