Thank you so much for your perfect rating and wonderful review. We are very happy to know that you had a pleasant experience. Your special compliments on the friendliness of our staff are a great inspiration for the entire team to continue maintaining the highest quality of service. We hope to welcome you back to Hotel Klove Bandung again for another memorable stay. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your excellent review and impressive feedback, Mr. Herdian. We are delighted to hear that you enjoyed the beautiful views and were satisfied with your scenic experience at Hotel Cliff Bandung. We hope to welcome you back to Hotel Cliff Bandung again to create more memorable moments together in the future. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Reception

Thank you so much for your excellent rating and positive review. We are delighted to hear that our hotel is child-friendly and has spacious garden areas so your children can freely explore the surroundings. However, we apologize for the inconvenience related to the limited number of elevators, which may result in longer waiting times for ascending and descending. This feedback is an important assessment note for us to improve guest comfort in the future. We hope to welcome you again at Hotel Klove Bandung to create even more memorable moments in the future. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your excellent rating and review, Ms. Indah. We are delighted to hear that you enjoyed the beautiful views and amenities during your stay. However, we apologize for the inconvenience caused by your room's location on the 3rd floor, which is quite close to the restaurant and main lobby area, resulting in noise disturbances from activities in the restaurant. This valuable feedback will be important for us to improve room comfort and noise management, especially for guests staying near public facilities. We hope to welcome you back to Hotel Klove Bandung again in the future for a more peaceful and enjoyable stay. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your excellent rating and positive review. We are delighted to know that you were satisfied with the service you received during your stay at Hotel Klove Bandung. This compliment motivates our entire team to strive to maintain and further improve the quality of our service. We hope to welcome you back to Hotel Klove Bandung for even more memorable experiences in the future. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your excellent review and compliments, Tobingboxer. We are delighted to know that you were impressed with the excellent service and the friendliness of all our staff during your stay. This compliment motivates us to continue striving for the best service. We hope to welcome you back to Clove Hotel Bandung for even more memorable moments in the future. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your valuable review and feedback. We are delighted that you stayed with us for almost a week. We are honored that you enjoyed the friendly service and support from our staff, the delicious breakfast, and the reasonable room rates on weekdays. We hope your next stay at Bandung Lilak Hotel will be a wonderful experience as well. #icloveyou From Sahar Sepia Wonty, Front Office Manager

Thank you so much for your review and rating. We are delighted that your overall stay was satisfactory. However, we apologize for the delay and slow response when you confirmed the lost item. We appreciate your understanding, and this feedback is important to our team so that the painting and lost item management process can be processed more quickly in the future. We hope to welcome you back to Hotel Klove Bandung with even better service in the future. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you for taking the time to write this review. We sincerely apologize for the disappointing experience you had during your stay, which fell short of the comfort standards of a 4-star hotel. We have noted all your key concerns regarding the lack of a hairdryer and comb, dirty pillowcases, a broken shower head with low water pressure and difficulty adjusting the temperature, and an unpleasant odor in the room. These issues should not have occurred and are deeply concerning to us. We have forwarded all of your feedback to the relevant teams, including housekeeping, engineering, and front desk, to immediately investigate, repair, and improve our overall cleanliness standards to prevent such incidents from recurring in the future. We appreciate your honesty and feedback. We sincerely hope to have the opportunity in the future to demonstrate significant improvements in our services and facilities at Hotel Klove Bandung. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Desk

Thank you for sharing your review. We sincerely apologize for the unpleasant experience and the great inconvenience you experienced during your stay. The issue of the pervasive bathroom odor and stained, unusable linens is completely unacceptable and falls below the required hygiene standards. We deeply regret that you had to sleep without blankets in such circumstances. We have immediately reported this to management, housekeeping, and engineering departments for a thorough investigation, deep cleaning, and more rigorous room inspections before handover to guests. We greatly appreciate your honesty and feedback. We sincerely hope to have the opportunity in the future to demonstrate significant improvements in the quality of service and cleanliness at the Klov Hotel Bandung. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your review and rating of Hotel Clove Bandung. We are delighted to know that you enjoyed your stay. Guest comfort is paramount to our entire team. We hope to welcome you back soon to create even more memorable experiences in the future. #icloveyou With sincere love, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your wonderful review and rating. We are delighted to hear that you were impressed with the stunning views of the hills and city lights, the spacious terrace with jogging facilities, the delicious and diverse menu in the restaurant, and the comfortable relaxation area near the lobby. Your compliments are a great inspiration to our entire team to continue striving for excellence. We hope to welcome you back soon to enjoy even more wonderful moments at Hotel Klove Bandung. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your review and rating of Hotel Klov Bandung. We are very happy to know that our hotel is a suitable choice for your family vacation, offering affordable prices and consistently maintaining cleanliness and comfort. We also appreciate your short comment about the location, which is very helpful information. We hope to welcome you and your family back to stay with us again soon. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much, Ms. Wawa W., for your wonderful review and kind words. We are delighted to hear that you had a fantastic experience enjoying the diverse breakfast menu we offered during your stay. Your satisfaction with our breakfast is a great inspiration to our food and operations team. We hope to welcome you back soon to ensure you have another enjoyable stay and dining experience at Hotel Klove Bandung. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your excellent and impressive review, Mr./Ms. Gun G. We are delighted to hear that you were impressed with the tranquil surroundings and atmosphere of our hotel during your stay on July 15-16, 2026. Comfort and peace are always our top priorities for our guests. We hope to welcome you back soon to create even more wonderful moments at Clove Hotel Bandung. #icloveyou With sincere love, Sahar Sepia Wanti, Head of Front Office

We apologize for the inconvenience you experienced due to our staff not providing sufficient assistance upon your arrival with a large amount of luggage. We are saddened that our front desk staff were not as enthusiastic in their assistance and did not meet our service standards. We will use this feedback as a basis for a more thorough evaluation so that our entire team can better respond to and cater to guests' needs in the future. We also acknowledge your feedback regarding the hotel's location being relatively far from the city center. We understand that this may not be ideal for your travel needs, and we appreciate your honest feedback. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you for your honest feedback. We greatly appreciate your valuable comments regarding the beautiful view from our hotel. We also welcome your suggestions regarding our room amenities. While we believe our hotel amenities are of average quality, your valuable feedback is crucial for improving our facilities and providing the best possible service to our promotional guests and loyal customers. Thank you for your cooperation in improving our hotel. #icloveyou Front Office Manager Sahar Sepia Wanti

We apologize for the inconvenience you experienced during the check-in process. We understand that, as a guest, you expect a comfortable stay within the allotted timeframe, and there are no excuses. A late check-in and a room not being ready at 3:00 PM, even with a high occupancy rate, is not up to our standards. We have taken your feedback regarding improvements to the check-in process seriously and will implement changes to prevent recurrence and ensure guests can enjoy their rest as scheduled. Thank you for reminding us to provide more professional service. #icloveyou Sincerely, Sahar Sepia Wanti, Head of Front Office

Thank you so much for your positive review and appreciation of our service, comfort, and dining facilities. We are delighted to know that you enjoyed the relaxing atmosphere and beautiful surroundings we provide. This feedback is an encouragement to our entire team to continue maintaining the quality of service and comfort for our guests. We hope to welcome you again at Clove! #icloveyou Sincerely, Sahar Sepia Wanti, Head of Reception