Jamaludin Z.

9,7

/10

Reviewed 22 hour(s) ago

The location is quite strategic, clean, the facilities are very good, and the staff are very friendly.

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A***k

Staycation

9,4

/10

Reviewed 1 week(s) ago

The staff is friendly and early check-in is allowed.

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A***k

Staycation

9,4

/10

Reviewed 1 week(s) ago

I've stayed here several times and the service is always friendly and good.

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2 people find it helpful

kiki F. C.

9,7

/10

Reviewed 1 week(s) ago

The lobby staff, room service staff, and security staff were very friendly and helpful. The restaurant menu was very satisfying and affordable.

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1 people find it helpful

S***a

Leisure

8,8

/10

Reviewed 3 week(s) ago

Pros: - Location: Very strategic in the city center, close to Kayutangan, Tugu, and the station. The hotel area is full of cafes, minimarkets, and food stalls, with easy access. - Price: A double bed for 285,000 Rupiah is already very nice, with modern, classic furnishings, clean, and spacious. - Facilities: Quite complete amenities, with three mirrors in the room. - Hospitality: All staff, from the front desk, security, and housekeeping, are very friendly and top-notch! Cons: Unfortunately, I only got one toothpaste instead of two toothbrushes. The AC wasn't cold enough, reaching 18°C. The Wi-Fi wasn't fast enough. Overall, 9/10. I would return and recommend to friends.

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1 people find it helpful

Accommodation's Reply

26 May 2026

Dear Valued Guest, Thank you for staying with us and thank you for taking the time to write such a helpful and constructive review! We apologize for any inconvenience you experienced, particularly regarding the air conditioning not being cool enough and the slow Wi-Fi, which certainly did not meet our standards. We strive to provide a comfortable and memorable experience for all our guests, and we hope your stay was memorable. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel

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W***a

Staycation

6,6

/10

Reviewed 3 week(s) ago

The hotel staff was nice, the room was quite small, and there was no refrigerator even though it was a standard room. The bathroom shower hadn't been replaced or repaired for a long time, and the water flow wasn't optimal. The bed was comfortable, but needed some work.

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1 people find it helpful

Accommodation's Reply

25 May 2026

Dear Guest, thank you for staying at our hotel. We appreciate your valuable feedback! We sincerely apologize for the inconvenience. We are sorry that the water pressure in your bathroom shower was not consistent because repairs had not been carried out for a long time. This falls short of our hotel standards. We have forwarded this issue to the relevant department for review and corrective measures. We are committed to providing you with a comfortable and memorable experience, and we hope this visit will become an unforgettable memory for you. We look forward to seeing you again at Same Malang Hotel. Thank you. Sincerely, The Management of Same Malang Hotel

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S***i

9,4

/10

Reviewed 3 week(s) ago

The area is close to the city center, just a short walk to Klojen Market, the staff are friendly, and the hotel is very clean.

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Accommodation's Reply

25 May 2026

Dear Valued Guest, Thank you for staying with us. Thank you for your helpful and constructive review! We are committed to providing every guest with a comfortable and memorable experience, and we hope your stay was particularly memorable. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel

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B***u

Business

9,4

/10

Reviewed 3 week(s) ago

The cleanliness of the rooms and the friendliness of the staff have been improved again....

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Accommodation's Reply

21 May 2026

Dear Valued Guest, Thank you for staying with us. Thank you for your helpful and constructive review! We apologize for any inconvenience you experienced, particularly regarding the cleanliness and service from our staff, which certainly did not meet our standards. We have forwarded this matter to the relevant department for evaluation and improvement. We are committed to providing our guests with a comfortable and memorable experience, and we hope your stay was a memorable one. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel

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R***o

Staycation

10,0

/10

Reviewed 3 week(s) ago

Such a great place to stay here, thank you SAME HOTEL

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Accommodation's Reply

19 May 2026

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Matlaah

Leisure

9,1

/10

Reviewed 4 week(s) ago

Good hotel with a great location

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Accommodation's Reply

19 May 2026

Dear Valued Guest, Thank you for staying at our hotel. Thank you for your valuable feedback! We are committed to providing you with a comfortable and memorable experience, and we hope this made your visit a memorable one. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel

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radityo w.

Transit

6,4

/10

Reviewed 4 week(s) ago

Lacking in cleanliness, please improve it.

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1 people find it helpful

Accommodation's Reply

19 May 2026

Dear Mr. Raditjo W., Thank you for staying with us and thank you for your helpful review! We apologize for the inconvenience you experienced regarding the uncleanliness of your room, which certainly did not meet our standards. We have forwarded this matter to the relevant department for investigation and improvement. We are committed to providing our guests with a comfortable and memorable experience, and we hope your stay was a memorable one. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel

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R***h

Staycation

9,1

/10

Reviewed 4 week(s) ago

Hotel staff are friendly & very helpful

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Accommodation's Reply

11 May 2026

Dear Guests, Thank you very much for staying with us. We greatly appreciate your valuable feedback. We strive to provide our guests with a comfortable and memorable stay, and we hope that this stay will become a cherished memory for you. We look forward to welcoming you back again. Thank you. The Management Team of the Samarin Hotel

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R***h

Staycation

9,1

/10

Reviewed 4 week(s) ago

Hotel staff are friendly & very helpful

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Accommodation's Reply

11 May 2026

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R***h

9,1

/10

Reviewed 4 week(s) ago

Hotel staff are friendly & very helpful

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Accommodation's Reply

11 May 2026

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Aldilla W. R.

8,5

/10

Reviewed 5 week(s) ago

Strategic location in the center of the city, many ethnic places that can be reached within walking distance.

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Accommodation's Reply

11 May 2026

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L***l

8,2

/10

Reviewed 5 week(s) ago

Comfortable room, stayed here several times, but yesterday I was a little disappointed because the bathroom was still dirty, there was a lot of hair on the toilet and the shower, please fix it.

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1 people find it helpful

Accommodation's Reply

05 May 2026

Dear Valued Guest, Thank you for staying with us again. Thank you for your helpful and constructive review! We apologize for any inconvenience you experienced, particularly the issue of hair in the toilet and bathroom. This is definitely not our standard. We have forwarded this matter to the relevant department for investigation and improvement. We are committed to providing our guests with a comfortable and memorable experience, and we hope your stay was a memorable one. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel

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N***i

Staycation

9,7

/10

Reviewed 6 week(s) ago

The room is quite spacious, but the AC is not cold enough.

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Accommodation's Reply

29 Apr 2026

Dear Valued Guest, Thank you for staying with us and thank you for your helpful feedback! We apologize for any inconvenience you experienced, particularly regarding the air conditioning not being cool enough, which certainly did not meet our standards. We have forwarded this matter to the relevant department for investigation and improvement. We are committed to providing our guests with a comfortable and memorable experience, and we hope your stay was a memorable one. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel

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H***a

Business

8,5

/10

Reviewed 6 week(s) ago

- The AC in room 315 was leaking and not cold enough. - The towels looked old and needed to be replaced.

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Accommodation's Reply

29 Apr 2026

Dear Valued Guest, Thank you for staying with us. Thank you for your helpful and constructive review! We apologize for any inconvenience you experienced, particularly regarding the leaks and malfunctioning air conditioning, as well as the towels. These issues certainly did not meet our standards. We have forwarded these matters to the relevant departments for investigation and improvement. We are committed to providing our guests with a comfortable and memorable experience, and we hope your stay was a memorable one. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel

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Retno M. S.

9,4

/10

Reviewed 7 week(s) ago

Have stayed here several times, always satisfied

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Accommodation's Reply

29 Apr 2026

Welcome back home, Mr. Retno. Thank you for staying with us again. Thank you for your helpful and constructive review! We strive to provide every guest with a comfortable and memorable experience, and we hope your stay was particularly memorable. We look forward to serving you again at Sem Malang Hotel. Sincerely, The Management Team, Sem Malang Hotel

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P***n

8,5

/10

Reviewed 7 week(s) ago

Good facilities, clean, for this price what you get is pretty good.

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Accommodation's Reply

22 Apr 2026

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SAME Hotel Malang

Overall Ratings & Reviews SAME Hotel Malang

8,7

8,6

8,2

8,7

8,6

Traveler Reviews SAME Hotel Malang