Dear Ms. Diana C., Sincerely yours, Neo Palma Palangkaraya Hotel. Thank you for your feedback. We are delighted to hear that our hotel's central location provided you with convenience and satisfaction during your stay. We hope to welcome you back again in the future. Sincerely, Prima Fermana, General Manager

Dear Mr. R*t, Thank you for your positive review. We are delighted to hear that you were satisfied with the friendliness of our staff and the hotel's location near the city center. Your compliments encourage us to continue striving to improve our services. We hope to welcome you back again. Sincerely, Prima Fermana, General Manager

Dear Mr. Edup, From Neo Palma Palangkaraya Hotel, we respectfully submit this message. Thank you for your trust in us. We sincerely hope to welcome you back in the future. We are committed to providing you with the best possible service for your continued comfort. Sincerely, Prima Fermana, General Manager

Dear Guest, Warm greetings from Hotel NEO Palma Palangkaraya. Thank you for taking the time to share your experience with us. We are pleased to hear that you found the room and bathroom spacious and clean, and that our reception team provided helpful and friendly service. We appreciate your feedback regarding the access to the parking area, especially during busy mall hours. Your comments are valuable and will be shared with our management team for further improvement. Thank you for recommending our hotel. We truly look forward to welcoming you back for another pleasant stay in the future. Warm regards, Prima Firmana General Manager

Dear N*a, this is Neo Palma Palangkaraya Hotel. We are very pleased to hear that you enjoyed your stay. We are delighted to hear that you enjoyed our hotel's location. Located next to a shopping center, it offers easy access to a variety of entertainment options and restaurants, making it ideal for families, especially those with children. We are also pleased to hear that you enjoyed the comfortable rooms and the TVs with Netflix and YouTube. Thank you for recommending our hotel. We look forward to welcoming you back. Sincerely, General Manager Prima Firmana

Dear Mr./Ms. B*e, Sincerely, Neo Palma Palangkaraya Hotel. Thank you for your positive review. We are delighted to hear that you were satisfied with the friendly service and cleanliness of your room during your stay. This compliment is a great motivation for the entire Neo Palangkaraya team to continue providing the best service. We hope to welcome you again in the future. Sincerely, Prima Fermana, General Manager

Dear Mr. L*ke, Sincerely, Neo Palma Palangkaraya Hotel. Thank you for your feedback. We apologize for the check-in process taking over 60 minutes. This was due to high room demand and the normal check-in time is after 2:00 PM Eastern Time. It actually takes time to prepare the room. Such a situation does not meet our expected service standards. We have forwarded your feedback to the relevant team for evaluation and improvement to make the check-in process faster and more convenient in the future. Thank you for your understanding. We hope to have the opportunity to serve you better on your next visit. Sincerely, Prima Fermana, General Manager

Dear Mr./Ms. N*R, This is a courtesy from Neo Palma Palangkaraya Hotel. Thank you for taking the time to share your experience during your stay on December 31st. We apologize for the inconvenience you experienced regarding the cleanliness of your room and the delay in replenishing breakfast. We greatly appreciate your feedback and have forwarded it to the relevant team for evaluation and improvement to prevent such incidents from happening again in the future. Thank you for your attention and we wish you good luck. We hope to provide you with a more comfortable and pleasant stay in the future. Sincerely, Prima Fermana, General Manager

Dear Mr./Ms. N*y, Neo Palma Palangkaraya Hotel would like to inform you that we appreciate your review and feedback. We apologize for any inconvenience you experienced, particularly the longer-than-usual checkout process, as this was necessary to thoroughly inspect your room and ensure no guest belongings were left behind. Furthermore, we apologize for the unsuitable condition of the towels, linens, and pillowcases, the unpleasant odor in the room, and the breakfast quality and variety not meeting your expectations. This feedback is very important to us, and we have followed up with the relevant teams to assess and improve our services, including enhancing our cleanliness standards, linen quality, service, and food. We hope to welcome you back and provide you with a better stay experience in the future. Thank you for your interest and trust. Sincerely, Prima Fermana, General Manager

Dear Mr./Ms. S*i, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during your stay, particularly regarding the yellowed and stained linens, the smelly towels, the clogged bathroom drain, and the overall cleanliness of the area not meeting our service standards. This feedback is important to us, and we have forwarded it to the relevant team for immediate assessment and improvement. This includes improving our room cleanliness standards, checking bathroom amenities, and the quality of the linens used. We greatly appreciate your feedback and sincerely hope to have the opportunity to welcome you back in the future. Thank you. Sincerely, Prima Firmana, General Manager

Dear Mr. E*n, Sincerely yours from Neo Palma Palangkaraya Hotel. Thank you for your positive review. We are delighted to hear that our convenient location makes it easy for you to find dining options around the hotel. We hope to welcome you back again soon. Thank you. Sincerely, Prima Fermana, General Manager

Dear Mr. M*h, Warm greetings from Neo Palma Palangkaraya Hotel. Thank you for your review and compliments. We are pleased to hear that our hotel's location in Palma Mall and the TV with Netflix made your stay enjoyable. We understand your feedback regarding the non-smoking room not having the view you expected. We appreciate this feedback and will take it into consideration for future stays. Please let us know your preferences during your next stay, and we will do our best to accommodate them based on room availability. We hope to welcome you back soon. Thank you. Sincerely, Prima Fermana, General Manager

Dear Mr./Ms. Aka Y.A., Neo Palma Palangkaraya Hotel extends a warm welcome. Thank you for your review. We are delighted to hear that the hotel's excellent location and reasonable pricing made your stay enjoyable. We hope to welcome you back again soon. Thank you. Sincerely, Prima Fermana, General Manager

Dear Valued Guest, Warm greetings from Neo Palma Palangkaraya Hotel. Thank you for your positive review. We are delighted to hear that the friendliness of our staff, the cleanliness of your rooms, and the quality of food in our restaurant left a positive impression on you during your stay. Your compliments encourage our entire team to continue striving to provide the best service. We hope to welcome you back again soon. Thank you. Sincerely, Prima Fermana, General Manager

Dear Mr. Donnie S, Warm greetings from Neo Palma Palangkaraya Hotel. Thank you for taking the time to write a review. We apologize for the inconvenience you experienced regarding the poor soundproofing of the room and the clogged drain in the bathroom causing water to pool. We have forwarded this feedback to the relevant team for immediate investigation and repair. We appreciate your appreciation of our varied breakfast menu and the free parking we offer. Your feedback is invaluable to us as it helps us improve the quality of our services and facilities. We hope to have the opportunity to welcome you back in the future. Thank you. Sincerely, Prima Fermana, General Manager

Dear Mr./Ms. G*t, Thank you very much for your stay at New Palma Palangkaraya Hotel. Thank you also for taking the time to write a review. We sincerely apologize for the inconvenience you experienced during your stay, particularly the damaged bed, the difficulty contacting customer service due to the broken in-room phone, and the unsatisfactory view. We will promptly forward your valuable feedback to the relevant departments and are committed to improving the cleanliness of the hotel, room amenities, and the quality of our service. We hope to welcome you back again and strive to provide you with an even more pleasant stay. Sincerely, General Manager, Prima Fermana Company