Overall Ratings & Reviews Residence 100

Bad service! 1. Upon arrival, there were no towels, AC remote, or mat. As guests, we had to go down to ask for them ourselves, instead of being delivered. 2. Staff weren't standing by; they were dressed in short-sleeved shirts and shorts. 3. When guests wanted towels, they were told to get them themselves from the front desk. 4. Upon entering the room, the door was already open. Very disappointed!

Okay and the location is close to BNI City station and the city center

Deficiencies that need to be addressed: 1. Lack of toiletries (such as towels, toothbrushes, toothpaste, etc.). 2. The sink doesn't drain water, and the showerhead produces very little water. 3. There are no clothes hangers in the bathroom. 4. The wardrobe is broken and can't be moved. 5. The mattress appears to be damaged, as the metal bars penetrate the sheets, causing pain and soreness from being pricked and scratched. 6. Provide air freshener. It's not worth the price. Hopefully, these deficiencies can be addressed. Thank you.

The bathroom was clogged and couldn't be flushed. The staff didn't provide any solution. The location is strategic.

TV remote doesn't work, AC remote doesn't work. The reason is there's no spare remote. I used to buy it 3 times and was still satisfied, but now I'm not anymore, I'm fed up, the service isn't getting better, it's getting worse.

Toilet was terrible dirty. Provided towel is more dirty than the mop as attached photo. The bed was crack. No kettle or drinking water in the room. At least, if there is a full functioning water color at Reception area will be a little convenience for the guest but now totally "empty".

It was very pleasant because the staff were friendly, the check-in service was fast, and there was direct access to the Bundaran HI CFD area.

The mattress was full of mites, making my body itchy and bumpy because of the mites' bites.

Overall, it's TOP! Hopefully, it'll be even better in the future and there will be even more promotions. Thank you.

Location in the city center, close to malls, airport train, MRT, intercity trains

Scam hotel, dirty room, AC not cold, totally not according to the picture

Residence 100 is clean and the rooms are spacious, strategic because it is in front of Agora Mall (the tallest building in Indonesia at the moment), the distance to Alva Mart is close, passing food carts along the way that all taste delicious, fruit rujak, yellow rice, various fried foods, market cake snacks, heavy meals, satay, ketoprak, gado2, fish, chicken, vegetable ketupat, coffee, tea, orange juice, very complete, the food is cheap and very tasty, I want to eat here again, It's true that the Residence doesn't provide a restaurant for breakfast because the food around here is sooo many choices, there are no toileters so prepare everything yourself, it's also close to GI and you can walk, but if you can, the owner please prepare an iron to borrow along with a hot water dispenser and glasses, so you can drink coffee everytime 🙏

The staff is not very friendly, the towels are dirty, the TV doesn't work, the toilet is problematic but the location is strategic, close to the new tourist attraction Menara 109, close to Grand Plaza and Bundaran HI...

The room is very clean and the facilities are exactly the same as the advertisement picture, the view is great, the room is very spacious, the environment is very comfortable, in front of the Agora mall again, if you want to buy snacks, just walk to the warlok stall, the towels, although torn, are the best because they don't smell musty, thank you to the staff even though it took a long time to wait for the towels hehehe, hopefully the service will be improved in the future

It's really worth it, very close to the city center area.

The only plus point is the location is close to everywhere. The others are lacking.. especially the hotel staff.. even though it's an ordinary hotel. But at least the hotel staff is a little friendly.. this is not good. Poor hotel owners should have a location close to everywhere.. this is what's lacking from the hotel staff.. the service is not good...

The service is very good, especially the employee named Rendi, who is friendly, easy to chat with, and if we ask for help, he is very responsive.

The room is quite comfortable, suitable for backpackers, equipped with a lift, staff on standby 24 hours.

Please rejuvenate the condition of the room, there are dusty corners of the room, the bathroom smells of cockroaches

The building in the photo and the real one are different.