Overall Ratings & Reviews Hotel Familie 2 Metro

Okay, the place is the best. Next time I will come here again.

The door to the room was hard to lock and a bit worrying.

This is not my first time staying here, but this is the first time I'm disappointed huhu. There are so many ants on the bed, my fault before going to bed was that I didn't open the blanket first, then I found out the next morning there were so many small red itchy ants. My child became the victim, his eyes were swollen and his hands were covered in big bumps of pain. After complaining, it was immediately replaced but the ants still appeared. Please check the area around or the laundry area, the house of the ants can probably be followed up. And for the AC, it doesn't feel at all, in fact the room is warm.

Hotel staff attitude to serve newly arrived guests

Not as good as the service before. Dirty. Hard mattress. Asked to change the sheets but they didn't. Etc.

mess

In terms of the room. - Space is very very small. - The window we got was very dirty, the glass was not well maintained. - The sheets were very thin. - The trash can in the room was very dirty. In terms of public facilities. - The bathroom under the lobby stairs smelled bad, so if you go through the stairs the aroma is not good. - The lobby is very hot, only one AC is turned on, so we waited for the pick-up in the lobby and it was hot. In terms of staff. - Please help with more training for hospitality for female employees, when we passed by they never greeted us and focused on playing with their cellphones while sitting on the floor and lifting their legs, and when checking out there was 1 half lying on the sofa, we thought they were guests, but it turned out they were employees too. The only friendly and polite ones were the male employees on duty on the night shift

Actually, it's quite good, but the bathroom equipment is lacking, like there's no toothpaste. Hopefully, this can be looked into in the future.

The room is very small, cramped. Not worth the price. The bathroom door has no lock.

The best hotel in metro Lampung.

Dirty mattress, unclean floor, lots of ants.

Fasilitas tidak lengkap (sabun, tisu, sendal, keset) dengan tipe dan harga yang ada.

The mattress is dirty, dirty. Too expensive.

Room 103, price does not match, cramped dirty room, dirty bathroom, no telkom signal, no wifi.

Kondisi kamar yang miris, seperti sprei yang sudah usang, kamar mandi yang jauh dari bersih dan cangkir yang seperti tidak pernah dicuci

Air panas tidak menyala, tapi hotelnya bersih, pelayanannya ramah. Dan ternyata hotel ini syariah ya adik adik.

The room is cramped, the hot shower is decent, the toothbrush + toothpaste is not given. The mattress is hard, and the duvet sheets are also dull in color.

The room is like in the photo, the bathroom is clean but can be cleaned in more detail. Parking is a bit difficult. Because it's near the market.

Comfortable rooms, friendly employees, location in the center of the crowd.

The minus is that the sheets are like they have never been replaced and washed, they all smell musty and make it itchy a lot of dust. the mattress is hard too. I stayed 2 nights but the hot water was only on 1x. in the bathroom the description of soap and shampoo is not there, so I am confused about using it. No signal and wifi. plus the water is big, the air conditioner is cold fast + next to the hotel there is Alfamart.