Amartahills Hotel and Resort Batu

Explore Amartahills Hotel and Resort Batu
8,6
Very Good
From 11.522 reviews
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Cleanliness

8,7

Room Comfort

8,8

Meal

8,4

Location

8,8

Service and Facilites

8,7

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Ambiance (250)
Surroundings (229)
Staff Friendliness (223)
Bedroom (217)
Hotel Area (208)
Taste (199)
Variety (198)
Family Friendly (195)
Room Space (192)
Bathroom (191)
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Traveler Reviews Amartahills Hotel and Resort Batu

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Customer reviews
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Rizaldy
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9,3
/10
Reviewed 2 day(s) ago
It was a very pleasant experience to get a free upgrade to a junior suite.
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Lilik Q.
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Staycation
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8,5
/10
Reviewed 4 day(s) ago
The hotel staff were all friendly... but check-in was a bit confusing because it's in a different building from the lobby. But in terms of the rooms, food, and cleanliness, everything was great...
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Kiki F.
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Staycation
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9,6
/10
Reviewed 5 day(s) ago
Breakfast is priced at 150,000 Rupiah per pack, which is quite pricey. There's not much variety. The rooms and cleanliness are good.
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A***I
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Leisure
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7,0
/10
Reviewed 5 day(s) ago
The food variety isn't as extensive as it used to be. The pool isn't warm in the morning. The building is aging and needs renovation.
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D***i
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9,7
/10
Reviewed 6 day(s) ago
The best staycation with family and loved ones, a comfortable, safe and peaceful atmosphere, no disturbances and all the facilities are very comfortable to use.
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m***s
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Leisure
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9,4
/10
Reviewed 2 week(s) ago
The place is really nice, the view is especially cool.
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1 people find it helpful
Accommodation's Reply
12 Jun 2026
Thank you so much for taking the time to share your experience staying at Amarta Hills Hotel & Resort. We are delighted to hear that you were satisfied with our facilities and services during your stay. Your compliments mean a great deal to our entire team and motivate us to continue providing the best possible service. We look forward to welcoming you back on your next stay.
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Verified Traveler
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Staycation
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10,0
/10
Reviewed 2 week(s) ago
Amartha Hills is perfect for a family staycation, especially with kids. I'd love to go there again next time.
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Accommodation's Reply
12 Jun 2026
Thank you so much for taking the time to share your experience staying at Amarta Hills Hotel & Resort. We are delighted to hear that you were satisfied with our facilities and services during your stay. Your compliments mean a great deal to our entire team and motivate us to continue providing the best possible service. We look forward to welcoming you back on your next stay.
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Ocky P. R.
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10,0
/10
Reviewed 3 week(s) ago
Would like to share this hotel to others.
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Accommodation's Reply
02 Jun 2026
Thank you very much for taking the time to share your experience staying at Amarta Hills Hotel & Resort. We are delighted to know that you enjoyed our facilities and service during your stay. Your kind feedback means a lot to our entire team and motivates us to continue delivering the best service possible . We truly look forward to welcoming you back on your next visit.
F***Y
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Leisure
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10,0
/10
Reviewed 3 week(s) ago
Great location, beautiful views, clean and comfortable rooms.
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Accommodation's Reply
12 Jun 2026
Thank you so much for taking the time to share your experience staying at Amarta Hills Hotel & Resort. We are delighted to hear that you were satisfied with our facilities and services during your stay. Your compliments mean a great deal to our entire team and motivate us to continue providing the best possible service. We look forward to welcoming you back on your next stay.
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Asep H.
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Staycation
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8,4
/10
Reviewed 3 week(s) ago
The hotel room facilities were generally okay, but at breakfast, the food and plates ran out, and the glasses weren't refilled quickly, even though it was still 7 a.m. The line for eggs was also quite long, and it wasn't quickly addressed.
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1 people find it helpful
Accommodation's Reply
12 Jun 2026
Thank you for sharing your experience during your stay at Amarta Hills Hotel & Resort. We apologize for any inconvenience you may have experienced. We have forwarded your feedback to the relevant team for immediate action and improvement. We hope to provide you with a better experience on your next stay.
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PITASARI D. K.
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Staycation
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6,5
/10
Reviewed 3 week(s) ago
Stayed overnight on May 30th - May 31st in the Amarta Suite. This is our fourth stay here in the same room type. Most of the time it's okay, but this time there was a little difference. When we entered the room, we could smell cigarettes. After a few hours the smell had dissipated. The pillows were a little smelly. On our way after checking out, the front desk suddenly informed us that there was a slight stain on the mattress, and there was a room charge of Rp100,000. Okay, we immediately changed it. And only realized when we got home, that we had left something in the hotel room. Why didn't they inform us? I was very disappointed. It wasn't about the price, but from there, they were dishonest. Really disappointed.
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Accommodation's Reply
12 Jun 2026
Thank you for sharing your experience during your stay at Amarta Hills Hotel & Resort. We apologize for any inconvenience you may have experienced. We have forwarded your feedback to the relevant team for immediate action and improvement. We sincerely hope to have the opportunity to provide you with a better experience on your next stay.
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I***l
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Staycation
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6,8
/10
Reviewed 3 week(s) ago
Facilities: Hot water in the bathroom is not working, RFID card for electricity takes a while to respond.
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Accommodation's Reply
12 Jun 2026
Thank you for sharing your experience during your stay at Amarta Hills Hotel & Resort. We apologize for any inconvenience you may have experienced. We have forwarded your feedback to the relevant team for immediate action and improvement. We hope to provide you with a better experience on your next stay.
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P***H
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8,5
/10
Reviewed 3 week(s) ago
It's a nice hotel, and perhaps the maintenance could be improved. So far, so good.
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1 people find it helpful
Agnes w.
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8,5
/10
Reviewed 3 week(s) ago
Very comfortable and clean. The pool is less enjoyable when it's crowded.
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Nuzul A. K.
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10,0
/10
Reviewed 3 week(s) ago
A fun vacation. No need to take the kids outside, with a swimming pool and playground.
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U***N
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8,4
/10
Reviewed 3 week(s) ago
When check-in took a long time and access to the room was a long walk and there was no guide, so we were confused about how to get to the room.
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Accommodation's Reply
12 Jun 2026
Thank you for sharing your experience during your stay at Amarta Hills Hotel & Resort. We apologize for any inconvenience you may have experienced. We have forwarded your feedback to the relevant team for immediate action and improvement. We hope to provide you with a better experience on your next stay.
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Verified Traveler
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Leisure
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9,7
/10
Reviewed 3 week(s) ago
Nice view, clean and spacious rooms, all the food is delicious and you can order from the 24-hour restaurant.
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Accommodation's Reply
02 Jun 2026
Thank you so much for taking the time to share your experience staying at Amarta Hills Hotel & Resort. We are delighted to hear that you were satisfied with our facilities and services during your stay. Your compliments mean a great deal to our entire team and motivate us to continue providing the best possible service. We look forward to welcoming you back on your next stay.
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Dyan A.
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Staycation
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10,0
/10
Reviewed 3 week(s) ago
A very comfortable hotel. The hotel's location at a high altitude in Batu City creates a peaceful atmosphere. While waiting for check-in, we enjoyed a coffee at the cafe on the 4th floor. The view is stunning, and the coffee is delicious. Perfect for a peaceful retreat. I got a room with a mountain view. 😍 Love it. I'll definitely stay again if I'm feeling down.
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+4
2 people find it helpful
Accommodation's Reply
02 Jun 2026
Thank you so much for taking the time to share your experience staying at Amarta Hills Hotel & Resort. We are delighted to hear that you were satisfied with our facilities and services during your stay. Your compliments mean a great deal to our entire team and motivate us to continue providing the best possible service. We look forward to welcoming you back on your next stay.
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M***a
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Staycation
icon-origin-TRAVELOKA
6,7
/10
Reviewed 3 week(s) ago
Except for the pool, no other amenities are available. The private pool is not really a pool or a Jacuzzi.
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Accommodation's Reply
12 Jun 2026
Thank you for sharing your experience during your stay at Amarta Hills Hotel & resort. We sincerely apologize for the inconvenience you experienced regarding the issue. Your feedback has been shared with the relevant team for immediate review and improvement. We hope to have the opportunity to welcome you again and provide a much better stay in the future.
Andry R.
icon-origin-TRAVELOKA
9,1
/10
Reviewed 4 week(s) ago
Nice view. Wide variety of food. Friendly staff. A bit annoying, the bathroom has an unpleasant odor coming from the drain. But otherwise, it's good.
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1 people find it helpful
Accommodation's Reply
02 Jun 2026
Thank you for sharing your experience during your stay at Amarta Hills Hotel & Resort. We apologize for any inconvenience you may have experienced. We have forwarded your feedback to the relevant team for immediate action and improvement. We sincerely hope to have the opportunity to provide you with a better experience on your next stay.
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Number of reviews per page
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