Dear Valued Guest, Thank you for taking the time to share your experience staying at FRii Resort Gili Trawangan. We greatly appreciate your positive review. We are delighted to hear that you were impressed with our friendly service, excellent location, and the stunning sunset views from the beach in front of the hotel. We are honored that the dinner with dance performance created a memorable experience during your stay. We will share your compliments with our entire team to inspire us to continue providing the best possible experience for all our guests. We hope to welcome you back to FRii Resort Gili Trawangan in the future. Sincerely, FRii Resort Gili Trawangan

Dear Honorable Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found our staff friendly and that your check-in experience was smooth and efficient. Your kind words will certainly be shared with our team. At the same time, we sincerely apologize for the shortcomings you experienced during your stay. We regret that the room condition did not meet your expectations and that there were issues with the pillow request, the back door, and the drainage. Please be assured that your comments have been shared with the relevant departments for immediate review and corrective action. We also appreciate your feedback regarding our breakfast selection and quality. Guest feedback such as yours helps us identify areas where we can improve our services and facilities. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience. Best Regards, FRii Resort Gili Trawangan

Dear Valued Guest, Thank you very much for your review and compliments about our hotel. We are delighted to know that our service and hospitality provided you with a memorable experience during your stay. Your compliments motivate our entire team to strive to provide the best possible service to all our guests. We hope to welcome you back again in the future. Sincerely, FRii Resort Gili Trawangan

Dear Mr/s. Yoon, Thank you very much for taking the time to share your kind review following your recent stay with us. We are truly delighted to hear that you enjoyed your overall experience, from our friendly and attentive team to our location, which offers beautiful sunset views and convenient access to nearby bars. It is also wonderful to know that you found the room clean and our food to your liking. Your generous recommendation and perfect rating mean a great deal to us, and we are especially pleased to hear that you would choose to stay with us again on your next visit to Gili Trawangan. We look forward to welcoming you back for another memorable stay in the near future. Best Regards, FRii Resort Gili Trawangan

Dear Valued Guest, Thank you for your review. We are delighted to hear that you enjoyed the surroundings and atmosphere of our resort. We also appreciate your feedback regarding our team's service. As part of our commitment to continuous improvement, we are rigorously training all our staff to provide even more professional and experienced service in the future. Thank you for your interest and understanding. We look forward to welcoming you back again for an even better experience. Sincerely, FRii Resort Gili Trawangan

Dear Honorable Guest, Warm greetings from our hotel. Thank you very much for your kind review. We are delighted to hear that you enjoyed our place and rooms. Your intention to return is truly the greatest compliment for us, and we sincerely look forward to welcoming you back for another pleasant stay in the near future. Best Regards, FRii Resort Gili Trawangan

Dear Valued Guest, Thank you very much for your feedback. We are pleased to hear that you found our hotel environment clean and well-maintained. Regarding your comment about the cleanliness of the beach area in front of the hotel, we apologize if the condition you observed did not meet your expectations. We would like to inform you that the beach area is regularly cleaned, including a weekly cleaning program carried out by all our staff. However, we greatly appreciate your concern and will take this into consideration in our evaluation process to ensure the beach area is clean and well-maintained daily. Your feedback is very important to us, as we are committed to continuously improving the quality of our service and environment for all our guests. We hope to welcome you back in the future for an even better experience. Sincerely, FRii Resort Gili Trawangan

Dear Ms. Vivi M.D., From FRii Resort Gili Trawangan: Thank you very much for your review. We are delighted to hear that you enjoyed the beauty, cleanliness, and friendliness of our resort staff. We are also pleased that the location, proximity to the beach club, and our pricing met your expectations. Your compliments encourage us to continue striving to provide the best service to all our guests. We hope to welcome you back in the future. Sincerely, FRii Resort Gili Trawangan

Dear Flora T, Thank you very much for sharing your wonderful feedback. We are truly delighted to hear that you had a great vacation with your family and that our team’s friendliness made your stay enjoyable. Your kind words mean a lot to us and will certainly be shared with our staff, as it motivates us to continue delivering the best service to all our guests. We sincerely look forward to welcoming you and your family back for another memorable stay in the future. Best Regards, FRii Resort Gili Trawangan

Dear Valued Guest, Thank you very much for your review and compliments. We are delighted to know that our staff member, Mr. Hadis, made a positive impression and provided excellent assistance throughout your stay. We will pass on these compliments to Mr. Hadis as a token of our gratitude and encouragement. Thank you for your trust in us. We hope to welcome you back in the future! Sincerely, FRii Resort Gili Trawangan

Dear Valued Guest, Thank you for your positive review. We sincerely appreciate you taking the time to share your stay experience and we are delighted to know that the comfort of our rooms and the friendliness of our service made a good impression on you. Regarding the issue of no television in the room, we also appreciate your understanding. This facility is not available in all rooms in line with our nature concept, which aims to create a more peaceful atmosphere and promote a quality rest for all our guests. We are delighted that you continued to enjoy our comfortable stay. We look forward to welcoming you back on your next visit to Gili Trawangan! Best regards, FRii Resort Gili Trawangan

Dear Honorable Guest, Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you found our staff helpful and friendly, and that your room and bathroom met your expectations for cleanliness and comfort. Your comments are truly appreciated, and we will be sure to share them with our team as motivation to continue delivering excellent service. We look forward to welcoming you back for another pleasant stay. Best Regards, FRii Resort Gili Trawangan

Dear Valued Guest, Thank you for staying with us again and sharing your experience. We are very glad that you enjoyed your stay at our villa and the service of our staff. We appreciate your feedback regarding the provision of hotel slippers for comfort while using the outdoor bathroom, as well as your comments on the cleanliness of the bathroom and bathtub. We have forwarded your comments to our housekeeping team for immediate action and improvement. We look forward to welcoming you back for your next stay, for an even more comfortable and satisfying experience. Best regards, FRii Resort Gili Trawangan

Dear Honorable Guest, Thank you for your kind message! We are delighted to hear that you’re planning to return next year. We look forward to welcoming you back and providing another wonderful stay. Best Regards, FRii resort Gili Trawangan

Dear Mr. Aldi, Thank you for your positive review! We are so glad you enjoyed our experience, service and value. We look forward to welcoming you back to FRii Resort Lombok and providing you with a wonderful stay. Best regards, FRii Resort Gili Trawangan

Dear Valued Guest, Thank you so much for sharing your wonderful stay experience! We are so pleased to hear that your front desk service impressed you, from your friendly smiles, welcome drink, explaining the amenities, helping with bike rentals, to requesting extra pillows and birthday cake. Your positive feedback is a great motivation for our team, and we look forward to welcoming you back for your next stay and for a similarly wonderful experience. Best regards, FRii Resort Gili Trawangan

Dear Valued Guest, Thank you for sharing your experience with us. We apologize if the room amenities were not complete and you had to request for additional amenities from the front desk. We will forward your comments regarding the Quality Control (QC) to the relevant team to ensure that the amenities are of consistent quality in the future. We sincerely hope to welcome you back again for an even more comfortable and satisfying stay. Best regards, FRii Resort Gili Trawangan

Dear Valued Guest, Thank you so much for your positive review! We are so glad to hear that you enjoyed your stay in Gili Trawangan! We look forward to welcoming you back to FRii Resort Gili Trawangan and providing you with a wonderful stay experience. Best regards, FRii Resort Gili Trawangan

Dear Guest, Thank you for taking the time to share your experience. We apologize for any inconvenience you experienced during your stay with us. We have received your comments regarding room cleaning, air conditioning, and the lack of slippers provided in the hotel. As part of our Embrace Nature concept, the hotel does not provide a TV or slippers. In regards to room cleanliness, we will consider installing signs or hangers to make it easier for guests to inform us if they would like their room cleaned. For late breakfast, we would like to inform you that Hula is the only restaurant in FRii Resort, so breakfast is served there. We understand your need for comfort and highly appreciate your feedback. In the future, we will work to provide clearer information to make serving breakfast even easier and more convenient for guests. We sincerely hope to welcome you back and provide you with an even more memorable stay. Best regards, FRii Resort Gili Trawangan

Dear Guest, Thank you so much for your valuable review. We are glad you enjoyed your stay at our hotel. Ms. Ebi greeted us warmly and was happy to assist us during our stay. We look forward to welcoming you back and ensuring an even more satisfying stay. Thank you. FRii Resort Gili Trawangan