Dear Valued Guest, Thank you for taking the time to share your experience at Multasa Solo Hotel. We regret that your experience did not meet your expectations. We sincerely apologize. At Multasa Solo Hotel, we strive to provide excellent service to all our guests, and your feedback is extremely important to us. If you encountered any problems in your room that caused you discomfort, please contact our front desk immediately so that we can follow up and find a better solution. We appreciate your willingness to share your concerns with us, and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Front Desk Manager