Although the room looks old, it is very comfortable. Thank you.

Central location, easy access to everywhere, please pay attention to the cleanliness of the swimming pool area, thank you

Very satisfying and enjoyable for 3 days

I stayed at the Grand Tjokro Balikpapan and overall, my experience was quite satisfying. Its strategic location, close to the airport, makes it convenient for business trips or short layovers. The staff was friendly and responsive from check-in to check-out. The room was clean and comfortable, with well-functioning facilities. Breakfast was also quite varied and tasty. Some aspects, such as Wi-Fi stability and updated room amenities, could be addressed for future improvements. Overall, this hotel offers comfort and excellent service at a great value. Thank you for your stay, and we hope it continues to grow and become a top choice in Balikpapan.

I stayed at the Grand Tjokro Balikpapan and overall, my experience was quite satisfying. Its strategic location, close to the airport, makes it convenient for business trips or short layovers. The staff was friendly and responsive from check-in to check-out. The room was clean and comfortable, with well-functioning facilities. Breakfast was also quite varied and tasty. Some aspects, such as Wi-Fi stability and updated room amenities, could be addressed for future improvements. Overall, this hotel offers comfort and excellent service at a great value. Thank you for your stay, and we hope it continues to grow and become a top choice in Balikpapan.

The room wasn't very clean, perhaps the sheets could be checked more often. It smelled a bit musty, but the staff was friendly.

Very satisfied with the service and facilities

Very satisfied with the service and facilities

The staff is friendly, the food is delicious, and the staff, from customer service to the restaurant to room service, are all pleasant. Highly recommended.

Enjoyable staycation with family.. This is the 3rd time staying at Grand Tjokro because it is family and child friendly..😍

Fun..friendly staff..delicious food..😍

Breakfast has many menus and is delicious.

The hotel is comfortable and the staff is friendly

The long wait for the promised room to be ready in 10 minutes ended up being over half an hour without being called. The tile on the room's floor was falling apart, and towels and toiletries had to be requested and then delivered by phone. I didn't pay attention to the rest because I was tired, just wanted to rest.

The room was clean, the facilities were good. I stayed in a room with a view of the airport runway and the ocean, which was absolutely beautiful.

I've stayed at Tjokro more than four times, but this time I was disappointed. Hopefully, it will improve in the future. I arrived at 4 a.m. to check in right away, but it wasn't available. The water was off, and when I checked in, there was sand and dust in the room. The restaurant was full at breakfast, and many guests brought children, but the staff didn't help. This hotel is a favorite for vacations because you can see the planes and it has a child-friendly pool. Hopefully, it will improve in the future during peak season.

The room is spacious and comfortable... it's cool because there are lots of trees... the facilities are complete... the best anyway

A regular hotel when staying in Balikpapan, especially with the addition of children's play facilities, you will love it even more, highly recommended for those with families.

the food, facility, and view are good, 7,5/10 for the service

Maybe because we stayed during the holiday season, the water was off several times, cleanliness was lacking, the pillows were yellow and smelly, the wifi was slow but the breakfast menu was delicious with lots of variety.