Very enjoyable and satisfying, next time come back here again.

There is a shuttle bus to the airport every hour in the morning.

It is recommended to transit if you are going to continue your journey before flying because of its proximity to the airport.

Comfortable, only the food needs to be innovated further.

When it rains, water gets into the walls of the room, the carpet looks dull, and at that price, it's not worth it.

Got room 506, and everything was great: cold AC, clean room, and great service. Awesome!!!

The deluxe room was quite spacious, with an airport view as requested. Kudos to the front desk team for their smooth check-in and check-out process, ensuring no queues even though the hotel was quite busy. Soft cookies were provided as a welcome snack. Drinking water was refillable. The breakfast menu was adequate and tasty. Children over 5 years old had to pay. However, there were many things that still needed improvement as a hotel with a fun and child-friendly brand: 1. Room cleanliness upon arrival. The shower drain still had hair from the previous guest. The mug had lipstick residue and was still dirty, so be sure to wash it before use. The mirror still had residue from the welcoming greeting "happy married blah blah blah." I don't know if they hadn't been wiped down or what. I'm too lazy to complain, but they weren't cleaned. The carpet was very dull and the furniture was a bit dated. 2. The water went out several times, haha. They told me the pump was being repaired. 3. The swimming pool was poorly maintained. Only one towel was available for each room. There was no requirement to wear swimwear, so the water tended to get dirty quickly. It's unclear whether it's due to the large number of guests or whether the water isn't cleaned frequently. 4. The outdoor playground and mini zoo are poorly maintained and left in disrepair. They're dirty, the animals are neglected, and the fish pond water is murky. It's a shame, as it could enhance the hotel's reputation in other cities for being child-friendly and fun. Come on, please improve this. It's a shame that the hotel's long-standing branding as a child-friendly hotel is so poorly managed.

The service is very good and friendly.

The hotel staff is friendly, the breakfast is varied and delicious, and there are plenty of activities for the kids to enjoy.

Overall, it's okay. The service and room conditions are still quite adequate, although some of the interior furnishings are starting to look a bit worn.

The room smells, either from the carpet or the bathroom. The lights aren't bright enough.

Clean hotel, friendly staff, strategic location, clean and delicious food.

The staff is friendly, the kids love staying here because there is a swimming pool.

Friendly and good service, very satisfied

Very suitable for a family who wants one room, a spacious room

Kids friendly, feel free to bring your children for a staycation here

Overall it's good, there are just a few notes that need to be improved which are very important for future guest comfort. 1. The hot water in the shower doesn't feel like it, is it a broken pipe or is there not enough hot water supply. 2. A handwash needs to be added to the sink so that washing your hands doesn't require the hassle of getting soap. 3. The water quality in the morning is suddenly cloudy like river water. 4. The size of the swimming pool is relatively small, maybe there are plans to widen it because the average visitor brings children who like to swim and when it's busy it fills up quickly. For the rest it's good, the cleanliness and atmosphere of the hotel are comfortable and the staff are friendly.

Overall, staying at Grand Tjokro Balikpapan was impressive, thanks to all the staff and the hospitality.

Requested a request for the 10th to be written HBD, about the child's HBD, it was noted when booking, but it was not made, so it was not memorable for the child's birthday. The pool staff was not friendly, how come only one pool stirrer per room is allowed, while 2 children & pool chairs from far away were pulled closer to keep an eye on the children were not provided by the pool staff... None of the food was delicious at all.

The staff are very friendly, including security and parking. Everyone is very professional.