Overall Ratings & Reviews Mercure Bandung Nexa Supratman

The location is close to the morning culinary area or night market.

Really liked the service from the hotel staff. The app is also easy to use.

Thank you, I am happy with the service and the atmosphere of the hotel.

Comfortable and clean hotel.. Thank you

⭐️⭐️⭐️⭐️⭐️ Comfortable, Strategic, and Friendly Service! I stayed for two nights at the Mercure Nexa Bandung and was very satisfied with the experience. The location is very strategic, close to Gedung Sate and the city center. The rooms are clean, modern, and comfortable for resting or working. The breakfast is quite varied and delicious, and the hotel staff is friendly and very helpful from check-in to check-out. Facilities like the indoor pool and gym are also well-maintained. My only complaint is that parking is a bit limited, but it's still tolerable. Highly recommended for a staycation or business trip in Bandung. I will be back!

Strategic location, excellent service, clean bathroom and bedroom. I'll stay again sometime.

The AC is cool, the rooms are clean, and the staff are friendly and always smiling. The gym and facilities are great, and I'd definitely return if I happen to have an event at BDG.

Overall, it's good. There were some issues with the bidet, but they were resolved quickly. The room is adequate, not too big. It's clean, smells good, and the AC is cool. The lobby is comfortable.

everything is quite good. But the towels look dirty and worn out, some are even torn. The minibar in the room doesn’t work—even after being replaced, it still doesn’t turn on. The lighting in the room is also a bit too dim.

Good food, varied, cleanliness is okay

Every time I go to Bandung I always stay at this hotel, but instead of improving, it's better, but it's actually lacking. Why?? For a hotel like Mercure, for mineral water in the room you have to use refillable glass bottles, not bottled water?! Then I booked a privilege room for 2 people but I only got 1 refill dental kit and only got 1 hotel slipper even though I was staying with my husband and child. There's also no hand soap, no shower cap either 🤦‍♀️ why are things getting less and less even though such small things are really needed when staying with family in a hotel. And the refrigerator is also not cold, so the milk I bought at the farm house just went bad. Please improve and be better because it happens that every time I go to Bandung I always stay at Nexa, but sorry this time I'm a little discouraged.

Location very strategic and surrounded by cafe and restaurant/food stall.

So far the best Mercure I have ever stayed. the bedroom and bathroom were very nice and comfortable. A few small details that became plus points for me compared to other similar hotel: 1. small faucet under the shower is very helpful for moslems to do the abolishing (wudhu), not every hotel has this. 2. water dispenser in the room hallway, you can refill your drink anytime you want. some other hotels limit drink to 2-4 bottles a day. 3. regarding the valet parking service, when you want to go out, tell the valet officer the time you want to go and they will prepare your car at the lobby so you dont have to wait for them to get your car from the next building. some other hotels take a long time to get your car.

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The room is spacious and clean, and the surrounding area is also near places to eat. The check-in and check-out at the hotel is also very easy and fast.

Second time coming here. First time staying more than a night. Feels nice having the room cleaned (tho having to call the front office for towels since none are put in place after the room was cleaned, it was great using fresh warm towels for once). Pity the weather was not great, but thanks for giving me room as I requested (mountain view). The TV was great as well (screen sharing my love, finally able to finish half of NanaMinbak), and overall Nexa's great location (not as near from major restaurants but still walkable making you safe from noisy tourist traffic inside the room). Also thank you for the fast response to the AC problem I have (not the unit's fault, but the technician still came prepared with portable stairs while ending up only pushing some buttons on the wall's attached AC indicators). Will definitely be back again on weekdays like I did this time (it lives up to its name and it has quite a crowd on weekend)

I stayed here for 1 night. Strategic location, close to everywhere. Parking is not too spacious, but there is a Vallet Service ready to help park your vehicle. For the room, I think the lighting in the room is quite lacking. Maybe the concept is to save energy, but installing 1 white light in the middle of the room is more energy efficient than installing 5 yellow lights. The room walls are also not soundproof. I accidentally heard a family conversation in the next room. Maybe the walls can be added with soundproofing. The hotel staff are quite friendly and helpful upon arrival. For breakfast, the taste of the food is quite good with many variations. But the refill of the cutlery needs to be reminded again. I waited quite a long time for 1 clean spoon just to stir my coffee. For the price I paid, I think many hotels below Mercure offer a better experience.

The room is not soundproof at all, there is only 1 pillow, the swimming pool is small, the breakfast really needs to be improved.

very impressed with the ease of being able to enter the room at 12 o'clock....very cool...the staff are super friendly...you can leave the room a little late because you want to pray dzuhur first....will come here again....

location near various culinary and shops. room is quite spacious and clean. breakfast is delicious and varied. small swimming pool and very cold water. friendly staff and spacious parking