Dear Mr./Ms. y*n, Thank you for taking the time to write a review of our hotel. We apologize for your negative experience and the inconvenience you experienced during check-in due to the high occupancy rate at that time. Your review encourages us to always strive to provide the best products and services. We hope to welcome you back in the future. Sincerely, General Manager - Swiss-Belinn Tunjungan

Dear Mr./Ms. E*y, Thank you for your review of Swiss-Belinn Tunjungan. Providing the best service is our top priority. We are delighted to hear that you had a memorable experience and that our staff provided excellent service during your stay at Swiss-Belinn Tunjungan. We hope to welcome you back to Swiss-Belinn Tunjungan again in the future. Sincerely, General Manager - Swiss-Belinn Tunjungan

Dear R***n Thank you for sharing your great experience with us. We are really honored to have you as our valuable guest. This review will encourages us to escalate our services. Thank you for your kind words, and we would be very happy to welcome you again. Hospitably yours General Manager - Swiss-Belinn Tunjungan

Dear K***h Warmest Greetings from Swiss-Belinn Tunjungan, where you can ‘Feel The Real Comfort at The Heartbeat of Surabaya’ We're so glad to hear that you found the hotel comfortable It's also great to know you enjoyed the convenient location and our services We look forward to welcoming you and your family again soon! Hospitably Yours General Manager - Swiss-Belinn Tunjungan

Dear Ms. Citra I., Thank you for taking the time to share your review of your stay at Swiss-Belinn Tunjungan. We are very sorry that you had an unpleasant experience during your stay, especially during breakfast. We have informed the relevant departments to improve our procedures and prevent such incidents from happening again. We hope to welcome you back on your next stay. Thank you and best regards, General Manager - Swiss-Belinn Tunjungan

Dear Mr./Ms. N*s, Thank you for taking the time to share your stay experience with us. This review is a clear reminder that we were unable to provide you with a comfortable stay. Therefore, we have investigated this matter with all parties involved and we apologize for what happened to you. This feedback will be a starting point for us to improve and train our team to prevent such incidents from happening again in the future. If you would give us the opportunity to serve you again, we assure you that we are developing and improving our products and services to make your next stay even better. Please stay healthy, and we hope to welcome you back in the future. Sincerely, General Manager - Swiss-Belinn Tunjungan

Dear Ms. Rima B., Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We strive to always provide the best for all our guests. It is an honor to hear feedback from a satisfied guest. We hope to see you again soon. Sincerely, General Manager - Swiss-Belinn Tunjungan

Dear Mr./Ms. A*o, Thank you for taking the time to share your stay experience with us. This review is a clear reminder that we were unable to provide you with a comfortable stay. Therefore, we have investigated this matter with all parties involved and we apologize for what happened to you. This feedback will be a starting point for us to improve and train our team to prevent such incidents from happening again in the future. If you give us the opportunity to prove your trust again, we assure you that we are developing and improving our products and services to make your next experience even better. Please stay healthy, and we hope to welcome you back in the future. Sincerely, General Manager - Swiss-Belinn Tunjungan

Dear Valued Guest, Thank you for your review of Swiss-Belinn Tunjungan. Providing the best service is our top priority. We are delighted to hear that you had a memorable experience and that our staff provided excellent service throughout your stay at Swiss-Belinn Tunjungan. We hope to welcome you back to Swiss-Belinn Tunjungan in the future. Sincerely, General Manager - Swiss-Belinn Tunjungan

Hello W*o! This is Swissotel Bellington Longan Surabaya. Thank you so much for your review. We are always committed to providing high-quality service to all our guests. We are very pleased to receive your valuable feedback. Thank you also for sharing your beautiful photos. We hope to welcome you back again soon. General Manager, Swissotel Bellington Longan Surabaya

Dear r*a, Thank you for taking the time to review Swiss-Belinn Tunjungan. Providing the best service is our top priority. We are delighted that you had a great experience and that our staff provided excellent service throughout your stay at Swiss-Belinn Tunjungan. We look forward to welcoming you back to Swiss-Belinn Tunjungan in the future. Best regards, General Manager Swiss-Belinn Tunjungan

Dear r*o, Valued Guest, Thank you for taking the time to review Swiss-Belinn Tunjungan. Providing the best service is our top priority. We are delighted that you had a great experience and that our staff provided excellent service throughout your stay at Swiss-Belinn Tunjungan. We look forward to welcoming you back to Swiss-Belinn Tunjungan in the future. Best regards, General Manager Swiss-Belinn Tunjungan

Dear Mr. L*e, Best regards from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always strive to provide the best for all our guests. It makes me proud to hear from our guests that they are satisfied with our service. Thank you for the beautiful photos. See you again soon. Best regards, General Manager Swiss-Belinn Tunjungan

Dear Ms. Y*i, Greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always strive to provide the best for all our guests. We are honored to hear from our guests who are satisfied with our service. See you again soon. Best regards, General Manager Swiss-Belinn Tunjungan

Dear Mr. Fitri S., On behalf of the entire staff at Swiss-Belitung Joan, we would like to thank you for taking the time to write us a review. We are so pleased that you enjoyed your stay at Swiss-Belitung Joan. From the breakfast to the hotel's location, your feedback is always positive for the tourism industry in Surabaya. We look forward to welcoming you back soon. Best regards, General Manager of Swiss-Belitung Joan

Dear Valued Guest, Thank you for taking the time to review Swiss-Belinn Tunjungan. Providing the best service is our top priority. We are very pleased that you had a great experience and that our staff provided excellent service throughout your stay. We look forward to welcoming you back to Swiss-Belinn Tunjungan in the future. Best regards, General Manager Swiss-Belinn Tunjungan

Hello R*y! Best regards, From all the staff at Swissôtel Belitung Joan. Thank you very much for the review. We are very glad that you had a memorable time at Swissôtel Belitung Joan. We are very glad that you were impressed with our staff, clean environment and excellent location. Your feedback will be very helpful for the development of tourism in Surabaya. We look forward to welcoming you again. Best regards, General Manager of Swissôtel Belitung Joan.

Dear Guest, Best regards from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always strive to provide the best for all our guests. We are honored to hear from our satisfied guests. See you again soon. Best regards, General Manager Swiss-Belinn Tunjungan

Dear Ms. L*a, Greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always strive to provide the best for all our guests. We are honored to hear from our guests who are satisfied with our service. See you again soon. Best regards, General Manager Swiss-Belinn Tunjungan