Dear Ms. Irma Y., Thank you for your review. We are delighted to hear that your stay at Surabaya Vaganza enhanced your enjoyment. We are honored that you chose us during your visit to Surabaya. We hope to welcome you back again in the future. Sincerely, General Manager, Swiss-Belinn Tunjungan

Dear Mr./Ms. P*i, Thank you for choosing Swiss-Belinn Tunjungan and for taking the time to share your experience. We are delighted to hear that you enjoyed your stay with us. We have noted your feedback regarding the breakfast menu options. Your suggestions and comments are important to us as we continue to improve our service standards and the quality of our guest experience. We look forward to welcoming you back to Swiss-Belinn Tunjungan for your next stay. Sincerely, General Manager, Swiss-Belinn Tunjungan

Dear Valued Guest, Thank you for your wonderful and impressive review. We are delighted to hear that your first stay with us exceeded your expectations. We are proud of the excellent service from Ferry and the reception team, the comfortable rooms with fantastic views, the security system, and the hotel's excellent location, which provided a memorable experience during your stay at Swiss-Belinn Tunjungan. Your compliments are an encouragement to our entire team to continue providing friendly, professional, and memorable service to all guests. We hope to welcome you back to Swiss-Belinn Tunjungan Surabaya and provide you with a similarly excellent stay experience in the future. Sincerely, General Manager, Swiss-Belinn Tunjungan

Dear Ms. Charisma Da, Thank you for your trust and excellent review. We are delighted to know that you enjoyed your stay with us. We hope to welcome you back again and look forward to providing you with the best service on your next visit to Swiss-Belinn Tunjungan. Sincerely, General Manager, Swiss-Belinn Tunjungan

Dear Customer No. N*r, Thank you for your positive review and rating. We are delighted to know that you felt comfortable and enjoyed the peaceful and pleasant atmosphere during your stay. We hope to welcome you back again on your next visit. Sincerely, Swiss-Belinn Tunjungan, General Manager

Dear Mr. Masrori, Thank you for your positive review. We are delighted to hear that our friendly staff, valet parking, and food met your expectations. We hope to welcome you back on your next visit. Sincerely, General Manager, Swiss-Belinn Tunjungan

Dear Mr./Ms. N*i, Thank you for your review and compliments. We are delighted to hear that you were impressed with our friendly service, excellent location, and varied breakfast menu. We hope to welcome you back to Swiss-Belinn Tunjungan on your next visit. Sincerely, General Manager, Swiss-Belinn Tunjungan

Dear Mr. Davey A.P., Thank you very much for your review and feedback. We are glad you enjoyed your stay with us. Regarding the check-in issue during peak hours, we will take this into consideration to ensure that all guests can check in on time and more conveniently in the future. We hope to welcome you back for your next stay. Sincerely, Swiss-Belinn Tunjungan, General Manager

Dear Mr. G***t Thank you for taking the time to share your experience with us. We are truly pleased to learn that you had an enjoyable stay and that our team’s hospitality contributed positively to your visit. Your kind appreciation of our convenient location and service is greatly valued. It is always rewarding to know that our efforts have created a memorable experience for our guests. We sincerely appreciate your recommendation and look forward to welcoming you back at Swiss-Belinn Tunjungan whenever your travels bring you to Surabaya. Hospitably Yours General Manager Swiss-Belinn Tunjungan

Dear Mr. Fuk Mah, Thank you for your positive review and rating. We are delighted to know that our excellent location, cleanliness, and breakfast options provided a memorable experience during your stay. We hope to welcome you back to the Swissôtel-Belinn Tunjungan again. Sincerely, General Manager, Swissôtel-Belinn Tunjungan

Dear Valued Guest, Thank you for your review and compliments. We are delighted to hear that our front desk team was able to respond quickly and help you have a comfortable stay. We understand the importance of every guest's comfort, including the need for non-smoking rooms, and therefore we always strive to provide the best solutions, even when the hotel is fully booked. We are honored to have provided you with a memorable stay. We hope to welcome you back again in the future. Sincerely, Swiss-Belinn Tunjungan, General Manager

Dear Mr. G*t, Thank you for your review and compliments. We are delighted to hear that the hotel's location and proximity to shopping malls made your stay convenient. We apologize for the delay during check-in during the long holiday weekend. The high volume of guests at that time presented a challenge, but your feedback is invaluable in helping us further improve the quality and efficiency of our services. We were honored to be a part of your stay and we look forward to welcoming you back in the future for an even more memorable experience. Sincerely, Swiss-Belinn Tunjungan, General Manager

Dear E*s Hotel guests, Thank you very much for your valuable feedback. We are delighted to hear that you enjoyed your stay at our hotel. We are especially grateful for your kind words regarding our extensive breakfast menu. We will use your feedback to improve our services in the future. We look forward to welcoming you back again. Thank you. Sincerely, General Manager, Behring, Switzerland, Tunjunan

Dear Mr./Mr. R*R, Thank you for your review and feedback. We are delighted to know that Swiss-Belinn was a convenient choice for your family vacations or business needs. Your compliments encourage us to continue striving for the best service. We look forward to welcoming you back again. Sincerely, General Manager, Swiss-Belinn Tunjungan

Dear Mr./Ms. J*i, Thank you for taking the time to review our hotel. We are sorry about your unpleasant experience and apologize for the late check-in, which occurred during a busy period. We understand that the long wait may have been tiring and inconvenient for you after your travels. Late check-out is also available, subject to room availability. We will consider and evaluate your feedback to further improve the quality of our products and services in the future. Once again, we apologize for the inconvenience and hope to welcome you back for a future stay. Sincerely, Swiss-Belinn Tunjungan, General Manager

Dear Rita, thank you so much for your valuable feedback and recommendation. We are delighted that our warm and attentive service, along with our convenient location near Place Danzoin, ensured a comfortable stay for you. We look forward to welcoming you back again. Thank you very much. From the General Manager of Hotel Danzoin (Belling, Switzerland)

Dear Mr. Deni S Thank you very much for taking the time to share your thoughtful feedback. We are pleased to know that you found the room cozy and comfortable, and that our team’s hospitality met your expectations. We sincerely regret the inconvenience you experienced during check-in, particularly the delay in being informed when your room was ready. Your feedback has been shared with our team to further improve our communication and service efficiency. We also apologize that external traffic noise affected the quality of your rest. We truly appreciate your understanding and your valuable comments, which help us continuously improve the guest experience. It would be our pleasure to welcome you back in the future for a more seamless and restful stay Hospitably Yours General Manager Swiss-Belinn Tunjungan

Dear D***I Thank you for your wonderful review. We’re truly pleased to know that you enjoyed the comfort and cozy atmosphere of the room, allowing you to unwind after a long day. We’re also delighted that our proximity to Tunjungan Plaza added convenience and enhanced your overall experience with easy access to shopping and dining options. Your kind words mean a great deal to us, and we look forward to the pleasure of welcoming you again at Swiss-Belinn Tunjungan for another memorable stay Hospitably Yours General Manager Swiss-Belinn Tunjungan

Dear Mr./Ms. S*h, Thank you for your review and compliments. We are delighted to hear that the hotel's excellent location, direct access to Tunjungan Plaza, quick and friendly check-in service, and complimentary valet parking made your stay memorable. We were honored to serve you and we hope to welcome you back to Swiss-Belinn Tunjungan on your next visit. Sincerely, General Manager, Swiss-Belinn Tunjungan