8,7
Very Good
From 7.104 reviews
Provided by travelers on
Cleanliness

8,9

Room Comfort

8,8

Meal

8,5

Location

9,0

Service and Facilites

8,8

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Traveler Reviews Swiss-Belinn Tunjungan Surabaya

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Customer reviews
Putra S. M.
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,3
/10
Reviewed 4 day(s) ago
Because the hotel was busy, we were only able to check in at 3:30 PM (1.5 hours later than the supposed 2:00 PM check-in time). Hopefully, this will be improved for a hotel of Swissbellin's stature.
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Accommodation's Reply
30 Jul 2025
Dear Mr. Putra s m. Thank you for taking the time to review our hotel. We are sorry to hear about your experience and apologize for the delay in check-in due to high occupancy during that period. Late check-out is also available upon arrival. Your review motivates us to always provide the best products and services. We look forward to welcoming you back in the future. See you soon. Best regards. General Manager - Swiss-Belinn Tunjungan
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MERIANA
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel's vibes are truly comforting. Swiss Bell is truly the best. Swiss Bell Tunjungan is very strategically located, whether you're going to the nearest airport or to Tunjungan for its amazing culinary delights. Always be successful, Swiss Bell Tunjungan 😁
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Accommodation's Reply
23 Jul 2025
Dear Ms. Meriana, Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always strive to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. Thank you for the beautiful photos. See you again soon. Best regards. Subendi, General Manager
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A***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
I always love Swiss-Bel. I stayed here for a night so that I can have a dedicated space where the Wi-Fi is good and for there to have no distractions. And I got exactly that and more because it is walking distance to the city center so I got to easily meet up with the people who are living around the area, it is very conveniently located towards the end of Tunjungan Street.
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Accommodation's Reply
20 Jul 2025
Dear A***a Warmest greeting from Swiss-Belinn Tunjungan Thank you for sharing your great experience with us. We are really honored to have you as our valuable guest. This review will encourages us to escalate our services. Thank you for your kind words, and we would be very happy to welcome you again. Hospitably yours Subendi General Manager
L***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,7
/10
Reviewed 2 week(s) ago
Maybe upgrade your TV in the room (smart TV) and space for parking.
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Accommodation's Reply
14 Jul 2025
Dear L***a Thank you for taking the time to share your experience with us during your recent stay. We sincerely apologize if your overall staying experience fell short of your expectations during your recent visit. Please rest assured that we always strive for improved guest satisfaction and maintain the highest service standard at all times. Once again, please accept our apologies for the shortcomings. We hope we can continue to have your support and we look forward to serving you better in the future. Sincerely, Subendi General Manager
l***i
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
The hotel is very close to Tunjungan Plaza 3, just a leisurely walk away. The rooms are comfortable, spacious, and clean.
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Accommodation's Reply
14 Jul 2025
Dear I*i. Warm greetings from Swiss-Belinn Tunjungan. Thank you for your review. We are delighted to hear that you had a memorable experience with Swiss-Belinn Tunjungan. From the service, cleanliness, breakfast, views, to the location. Your review has a positive impact on the development of tourism in Surabaya. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards, Subendi, General Manager
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S***i
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
We have stayed at Swiss Bell Tunjungan several times and we like it because it is close to the mall, culinary scene, and Surabaya town square.
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Accommodation's Reply
15 Jul 2025
Dear S*i. Warm greetings from Swiss-Belinn Tunjungan. Thank you for your review. We are delighted to hear that you had a memorable experience with Swiss-Belinn Tunjungan. From the service, cleanliness, breakfast, views, to the location. Your review has a positive impact on the development of tourism in Surabaya. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards, Subendi, General Manager
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E***n
icon-origin-TRAVELOKA
9,7
/10
Reviewed 3 week(s) ago
Strategic... The hotel is very clean.
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Accommodation's Reply
11 Jul 2025
Dear E*n. Warm greetings from Swiss-Belinn Tunjungan. Thank you for your review. We are delighted to hear that you had a memorable experience with Swiss-Belinn Tunjungan. From the service, cleanliness, breakfast, views, to the location. Your review has a positive impact on the development of tourism in Surabaya. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards, Subendi, General Manager
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yusuf
icon-Staycation
Staycation
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Strategically located in the heart of the city. To get to the TP, just cross the bridge... Yuoooosss
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Accommodation's Reply
11 Jul 2025
Dear Mr. Yusuf M., Thank you for sharing your experience with Swiss-Belinn Tunjungan. We are delighted that you chose Swiss-Belinn Tunjungan for your family vacation and that you had a wonderful stay. We are also pleased that our facilities, service, and food met your expectations. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Best regards. Subendi, General Manager
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M***b
icon-Business
Business
icon-origin-TRAVELOKA
8,4
/10
Reviewed 4 week(s) ago
from evening to morning you can hear the thumping of music from who knows where, it's very disturbing
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Accommodation's Reply
04 Jul 2025
Dear M*b. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again. Best Regards. Subendi. General Manager
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F***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 5 week(s) ago
Good location and very convenient
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Accommodation's Reply
30 Jun 2025
Dear F***i Thank you for your kind words! We're thrilled to hear that you enjoyed your stay and found the service from our staff to be excellent. It’s great to know that our central location and service quality left a positive impression on you. We look forward to welcoming you back in the future! Best Regards Subendi General Manager
A***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
Very pleasant and recommend to stay here. The service provided is good, the staff is friendly and very helpful, the room is very spacious and clean.
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Accommodation's Reply
24 Jun 2025
Dear A*a. Thank you for taking the time to review our hotel. We are very happy to know that you had a memorable experience while staying at Swiss-Belinn Tunjungan. Your review is a motivation for us to always provide the best products and services. We look forward to welcoming you back in the future. See you. Warm regards. Subendi. General Manager
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Desiriee D. M.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Spacious, clean, comfortable room. Strategic location. Just cross the road to TP. The surrounding area is also comfortable, many places to hang out just walking distance
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Accommodation's Reply
25 Jun 2025
Dear Ms. Desiriee d m. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. Thank you for the beautiful photos. See you again. Warm regards. Subendi. General Manager
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I***e
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Have been to Surabaya several times and always choose to stay here. Especially close to the shopping center
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Accommodation's Reply
24 Jun 2025
Dear l*e. Warm greetings from Swiss-Belinn Tunjungan. Thank you for the review you have given us, we are very happy to know that you had a memorable experience with Swiss-Belinn Tunjungan. Starting from the service, cleanliness, breakfast, view to the location. Your review has a positive impact on the development of tourism in Surabaya City. We will be happy to await your next arrival at Swiss-Belinn Tunjungan. Regards. Subendi. General Manager
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W***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,1
/10
Reviewed 6 week(s) ago
The Check In process was very easy, the FO was friendly and not complicated even though it was not yet time. In fact, I was ready to just drop off my stuff and go for a walk to the TP which was just across the street while waiting for CI time. Especially on Friday, I asked permission to be late for CO for 30 minutes because of Friday prayers, but was immediately offered a late co until 1 o'clock. If it can be made easy, don't make it difficult. Love.
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Accommodation's Reply
24 Jun 2025
Dear W*a. Thank you for being our loyal guest and taking the time to share your unforgettable experience at Swiss-Belinn Tunjungan. We are very happy to know that you and your family feel comfortable and satisfied with the various service facilities that we provide. We apologize for any shortcomings that are still obstacles during your stay with us. Once again, thank you for this positive review, we look forward to welcoming you and your family back to Swiss-Belinn Tunjungan. Warm regards. Subendi. General Manager
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Basni A.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
Clean and comfortable room, close to the mall, smooth check in and check out.
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Accommodation's Reply
18 Jun 2025
Dear Mr. Basni A. Thank you for sharing your experience with Swiss-Belinn Tunjungan. We are very happy that you have chosen Swiss-Belinn Tunjungan for your family vacation and have had a good experience during your stay here. We are also happy that the facilities, services and food we serve meet your expectations. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Warm regards. Subendi. General Manager
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S***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 6 week(s) ago
always like to stay here because the staff is friendly and the hotel is clean and comfortable
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Accommodation's Reply
20 Jun 2025
Dear Valued Guest S*a. Thank you for sharing your experience with Swiss-Belinn Tunjungan. We are very pleased that you have chosen Swiss-Belinn Tunjungan for your family vacation and have had a good experience during your stay here. We are also pleased that the facilities, services and food we serve meet your expectations. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Warm regards. Subendi. General Manager
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M***a
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 6 week(s) ago
Suitable for business trips
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Accommodation's Reply
16 Jun 2025
Dear M*a. Thank you for sharing your experience with Swiss-Belinn Tunjungan. We are very happy that you have chosen Swiss-Belinn Tunjungan for your family vacation and have had a good experience during your stay here. We are also happy that the facilities, services and food we serve are in accordance with your expectations. We are always looking forward to welcoming you back to Swiss-Belinn Tunjungan. Warm regards. Subendi. General Manager
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S***y
icon-Staycation
Staycation
icon-origin-TRAVELOKA
9,4
/10
Reviewed 7 week(s) ago
I have often stayed here and have become a regular when I go to Surabaya, Tunjungan Plaza is close, just go up the connecting stairs. 😃
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Accommodation's Reply
16 Jun 2025
Dear S*y. Thank you for sharing your experience with Swiss-Belinn Tunjungan. We are very happy that you have chosen Swiss-Belinn Tunjungan for your family vacation and have had a good experience during your stay here. We are also happy that the facilities, services and food we serve meet your expectations. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Warm regards. Subendi. General Manager
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h***a
icon-Transit
Transit
icon-origin-TRAVELOKA
10,0
/10
Reviewed 7 week(s) ago
Very satisfying service and clean rooms.
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Accommodation's Reply
16 Jun 2025
Dear h*a. Thank you for sharing your experience with Swiss-Belinn Tunjungan. We are very happy that you have chosen Swiss-Belinn Tunjungan for your family vacation and have had a good experience during your stay here. We are also happy that the facilities, services and food we serve meet your expectations. We look forward to welcoming you back to Swiss-Belinn Tunjungan. Warm regards. Subendi. General Manager
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M Ikhwanul I.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 7 week(s) ago
It's best if you go to Surabaya to definitely stay here.
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Accommodation's Reply
12 Jun 2025
Dear Mr. M. Ikhwanul I. Warm greetings from Swiss-Belinn Tunjungan Surabaya. Thank you for your review. We always try to provide the best for every guest. Hearing comments from guests who are satisfied with our service is a source of pride. See you again. Best Regards. Subendi. General Manager
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Number of reviews per page
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