7,9
Pleasant
From 1.580 reviews
Provided by travelers on
Cleanliness

7,8

Room Comfort

7,7

Meal

7,4

Location

8,0

Service and Facilites

7,9

People often mention about Bantal Guling Pasar Baru
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Bedroom (24)
Bathroom (22)
Distance to City Center (21)
Ambiance (19)
Accessibility (17)
Staff Friendliness (17)
Room Space (17)
Surroundings (16)
Check-in/out Time (14)
Soundproof (13)
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Traveler Reviews Bantal Guling Pasar Baru

Number of reviews per page
20
40
Customer reviews
D***a
icon-origin-TRAVELOKA
6,1
/10
Reviewed 5 day(s) ago
My neck is itchy and my friend's hands are also itchy after staying here. Maybe you could pay more attention to the cleanliness of the mattress or the bathroom water.
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Accommodation's Reply
29 Jul 2025
Thank you for your review, Sis. We apologize for any inconvenience. We will follow up on your complaint with our cleaning and maintenance team to ensure the cleanliness of the mattress and the quality of the water remain intact. Your input is invaluable for improving our service in the future. Warm regards, Management of Bantal Guling Pasar Baru
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M***i
icon-origin-TRAVELOKA
6,0
/10
Reviewed 2 week(s) ago
I'm quite tolerant, actually. But I think this is really fatal. Well, it's worth the price. If it were just a lot of spots on my sheets, it wouldn't be a problem as long as they don't smell. Maybe old stains are hard to remove. But these sheets were dirty, they didn't smell anything, but they were full of bed bugs. I was really shocked when I was going to sleep, there were small insects. The worst thing is the water is yellow. The sink is yellow, the shower is the same. You have to drain the old water first to make it clear again, but it doesn't take long for it to turn yellow again. And if you're the type who needs warm water to be hot, then this isn't suitable because the water is only warm to the touch. Almost cool, in fact. The Wi-Fi doesn't reach the room. I don't know if all rooms are like this or not, but the cleanliness of the mattress and water definitely needs to be improved. Don't wait for it to go viral, it's too late. The only person who isn't disappointed here is the guard.
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3 people find it helpful
Accommodation's Reply
29 Jul 2025
Hi Sis, Thank you very much for your review and we apologize for any inconvenience you experienced during your stay. Regarding the cleanliness of the sheets, the presence of bed bugs, the yellow water, and the less than optimal WiFi, we have noted all of these issues and will immediately follow up with the relevant team. We greatly appreciate your feedback as evaluation material so that we can continue to improve the quality of our services and facilities in the future. Thank you also for your appreciation for our staff. We hope we will be given the opportunity to provide a much better experience in the future. Warm regards, Management of Bantal Guling Pasar Baru
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h***h
icon-Leisure
Leisure
icon-origin-TRAVELOKA
5,8
/10
Reviewed 3 week(s) ago
the room is bad, the sheets are dirty and filthy and not fit for use and the blanket is really bad
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Accommodation's Reply
29 Jul 2025
Thank you for your review, Sis. We apologize for any inconvenience. We will follow up on your complaint with our cleaning and maintenance team to ensure the cleanliness of the mattress and the quality of the water are maintained. Your input is very important for improving our service in the future. Warm regards, Management of Bantal Guling Pasar Baru
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K***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
7,3
/10
Reviewed 3 week(s) ago
The staff is unresponsive, the bathroom water often goes out from afternoon until midnight, the AC doesn't work all day, the bathroom smells, and the toilet flush doesn't work. I'm fed up with booking at that price, there are still many better ones at the same price.
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1 people find it helpful
Accommodation's Reply
29 Jul 2025
Hi Sis, Thank you for your review and we apologize for any inconvenience you experienced during your stay. Regarding the water issue, there were repairs being made to the main pipe that affected several rooms, and we deeply regret this inconvenience. Regarding the AC, bathroom odor, and malfunctioning toilet facilities, we will also immediately follow up with our technical team. We greatly appreciate your feedback as it will serve as an evaluation material to continuously improve the quality of our service and facilities in the future. We hope we will be given the opportunity to provide a better experience in the future. Warm regards, Management of Bantal Guling Pasar Baru
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G***T
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Leisure
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
small room, AC is not cold at all even though I have waited 3 hours, blankets and pillows smell musty, sheets and pillowcases are white but have turned yellow. the walls are moldy (fungus) incredibly damp and stuffy because there is no air ventilation and no windows. very unsuitable for resting/sleeping on vacation coming from Jakarta. the owner is only looking for money and money without any effort to maintain the building which is already 11 years old. . can't ask to move to a room with cold AC on the grounds that it is full. the first day of a very annoying vacation, I'm fed up!
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Nur A.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
I've stayed here twice. Highly recommend. I've checked out but I can still take a shower + drop off my stuff. I'll stay here again if I go to Bandung.
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2 people find it helpful
A***n
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Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 11 week(s) ago
Friendly staff. Close to city center. Clean room. Quiet. Comfortable. Have stayed here 3 times every time I go to Bandung. Cheap.
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1 people find it helpful
N***s
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Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 12 week(s) ago
all the staff are friendly and the rooms are clean and nice
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D***i
icon-Staycation
Staycation
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8,2
/10
Reviewed 13 week(s) ago
The hotel staff is friendly, the condition of the hotel is also quite comfortable
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N***r
icon-origin-TRAVELOKA
8,8
/10
Reviewed 14 week(s) ago
The bathroom was clogged + the floor was really sticky + the towels were sticky as if they had never been washed. The location is very strategic, close to the city center, the staff are all friendly and okay, it's just the cleanliness.
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Yanti
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5,6
/10
Reviewed 15 week(s) ago
The bed was full of bed bugs, making me itchy all night. I regret staying here.
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1 people find it helpful
Accommodation's Reply
23 Apr 2025
Thank you for your honest review. We sincerely apologize for the unpleasant experience you had, especially regarding the uncomfortable condition of the mattress. We take this feedback very seriously and will immediately follow up by conducting a thorough inspection and cleaning of the room in question. We will also increase supervision of cleanliness standards so that similar incidents do not happen again. We deeply regret the inconvenience caused, and hope to be given the opportunity to improve our services in the future. Thank you for helping us to continue learning and improving. 🙏
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D***a
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,8
/10
Reviewed 16 week(s) ago
the price is very cheap, suitable for backpackers
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1 people find it helpful
A***i
icon-origin-TRAVELOKA
6,1
/10
Reviewed 22 week(s) ago
The room is 2x2.5 times, no window, no closet, just a mattress The bathroom has to be on the 1st floor, it would still be better if there was water, but when I wanted to take a shower the water wouldn't turn on
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4 people find it helpful
W***i
icon-origin-TRAVELOKA
8,2
/10
Reviewed 22 week(s) ago
I stayed here for 2 nights, the staff was friendly, close to everywhere, with a fairly cheap price for those who come on vacation to Bandung, after all it's only to sleep and rest, because I'll definitely be walking around from morning to night. Next time I'll come here again if I go to Bandung
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1 people find it helpful
W***i
icon-Leisure
Leisure
icon-origin-TRAVELOKA
8,2
/10
Reviewed 22 week(s) ago
Friendly staff, rooms are worth the price, close to the train station, new market, town square
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1 people find it helpful
I***a
icon-Staycation
Staycation
icon-origin-TRAVELOKA
8,8
/10
Reviewed 25 week(s) ago
Clean, close to the town square and Braga
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1 people find it helpful
Y***i
icon-origin-TRAVELOKA
8,1
/10
Reviewed 25 week(s) ago
Overall worth it for the price with the room. But if possible, make sure the facilities are ok and ready to use. The sink in room 10 doesn't function at all. And the sheets are a bit dull and the pillow cover has cigarette butts on it.
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2 people find it helpful
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TEGUH T.
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,7
/10
Reviewed 25 week(s) ago
Very comfortable, good and friendly service, cleanliness is good and close to the Bandung city square
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Q***h
icon-Leisure
Leisure
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8,2
/10
Reviewed 26 week(s) ago
Friendly staff, close to city center
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Anita y.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 26 week(s) ago
the room for 2 adults has no space for prayer
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3 people find it helpful
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