Dear Valued Guest, Warm greetings from favehotel Malioboro Yogyakarta. Thank you for sharing your experience staying with us. We greatly appreciate your appreciation for the comfort of your rest, the cleanliness of your room, and the quality of the bed we provide. However, we also extend our apologies for the inconvenience you experienced regarding the AC not being cold enough and the condition of the toilet, especially the toilet seat that did not meet your expectations. We have forwarded this feedback to the Housekeeping and Engineering teams for immediate follow-up, including evaluating the replacement of facilities that are no longer suitable. We greatly appreciate your honesty and attention, as this helps us to continuously improve the quality of service and guest comfort. We hope to have the opportunity to welcome you back with an even better experience. Sincerely, Djaozan ~ Hotel Manager