Overall Ratings & Reviews GS Hotel

[Please do not make reservations at this illegal hotel] ] Don't be fooled by the staff's smile. When I visited at night, he deliberately guided me to make reservations on the online platform. However, after I made a reservation in here, he told to me that there was no room and I needed to pay charge RM20 price to upgrade the room, but the published price difference was RM10. Later, he said I had to pay a tourist tax of 10RM, and the final price was RM98. When I expressed that I didn't want to check in, he offered to help me handle the refund, but he just took my phone and pretended to do it. When I took the phone back and saw that I couldn't get a refund, he kept saying it was a problem with the platform. In the middle of the trip, he called boss several times (he maybe is the boss's son), deliberately not letting me answer the phone or helping me solve the problem. In the end, I had no choice but to check in, which took more than an hour. The room was small and dirty, three quarters of it was taken up by the bed, and there were no windows. Even the quilt and pillow were wet. The floor was dirty and there were no slippers. When I woke up the next day, I was bitten by bugs and it was very itchy. When I checked out, I asked the staff who checked the room if I drank the mineral water in the room. Because that is an additional charge and a hidden charge. And another staff at the front desk didn't want to refund my deposit. I wasn't the first tourist to have a similar experience. He said at the time that there was another person who had the same problem as me before I checked in. Since he was already very emotional in the end and I was just a layover, I gave up the idea of ​​calling the police.

The moment I entered the hotel, the smell of cigarette smoke overwhelmed me. I booked a non-smoking room, and reiterated to the counter that I wanted a non-smoking room. I was still given a super stinky smoking room on Level 1 with ashtray. The whole night I was suffering from a blocked and itchy nose due to cigarette smell and couldn't sleep well. The toilet seat was also not cleaned after the previous tenant and had dried urine stains. The ceiling and walls also had cobwebs and bag worms. Worst hotel I've ever stayed in.

I booked for 1 large bed 1 small bed from your websites, the counter then says your website indicated the wrong room title. Superior double is just a double bed, the one with 2 beds to fit 3 guests named as Triplet room. Your CS team should communicate with this hotel to make sure people get what they booked for.

Poor hygiene. Went into the room and saw a used toothbrush and toothpaste on the sink. Condom wrapper on the sheets. Toilet bidet no head only hose. Electric kettle but no power point, only power point beside bed. How to expect me to boil water on the bed? Saw a big blackish lizard on the wall before I sleep and all sort of noise at night. Sheet has questionable stains.

Is really worst it make me disappointed the room not nice somemore the room not very clean. Kindly take note of the (room 105) the toilet spoil the toilet paip was broke somemore the water heater also spoil the water was licking can't shower peacefully need to change new.

Hotel was clean. There is dry laundry and a coffee shop nearby. Plaza Pelangi was within walking distance. During the night, there is a lok lok stall as well as other stalls selling supper like satay. General amenities are available such as disposable toothbrush & toothpaste, shampoo TV and air-con.

The mattress is not clean, feels uncomfortable ..😪

The hotel is cleanliness and comfortable. Thank you.

The hotel is very cleanliness and comfortable