Muhammad I.

8,5

/10

Reviewed 1 day(s) ago

A wonderful stay from start to finish! Check-in was super fast, and the staff were friendly and helpful. The room was clean, smelled great, the bed was soft, and the air conditioning was cool. The breakfast menu was varied and delicious. The location was also strategic and easily accessible. Absolutely no complaints, and I will definitely stay here again if I visit the city. Highly recommended.

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H***y

Business

5,0

/10

Reviewed 2 week(s) ago

Not very satisfactory and hopefully it can be improved.

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1 people find it helpful

Accommodation's Reply

15 Sep 2026

Dear Mr./Ms. H*y, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of the management, we apologize for any inconvenience you may have experienced during your stay. We are committed to continuously improving the quality of our services in the future to ensure your utmost comfort during your stay. We look forward to welcoming you back to our hotel again in the future. Sincerely, The Manager

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abizar

Leisure

9,6

/10

Reviewed 3 week(s) ago

Very interesting for a favorite location.

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2 people find it helpful

Accommodation's Reply

08 Sep 2026

Dear Mr. Abizar, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Sincerely, The Manager. (Reply dated September 8, 2026)

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a***r

Staycation

9,1

/10

Reviewed 3 week(s) ago

good, incredibly interesting experience

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Accommodation's Reply

08 Sep 2026

Dear Valued Guest, Grand Hawaii Hotel, Pekanbaru, extends its deepest respects. We thank you for choosing our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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E***o

Transit

8,3

/10

Reviewed 4 week(s) ago

Dirty room, dust everywhere, dirty table sticky with food or drink residue, dirty bed and sheets as if they hadn't been changed and looked like they had just been used.

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Accommodation's Reply

08 Sep 2026

Dear Mr. E*o, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying with us and for your review. On behalf of management, I apologize for any inconvenience you experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay even more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager

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Verified Traveler

6,2

/10

Reviewed 4 week(s) ago

The bed sheets and pillows were a bit dirty, the pillows smelled, I had to cover the pillows with my clothes.

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Accommodation's Reply

08 Sep 2026

Dear Mr. G*t, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and enhance the cleanliness of our rooms to make your stay more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager

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A***i

Staycation

7,4

/10

Reviewed 4 week(s) ago

In the lobby, the noise of passing trains disrupts your sleep in the middle of the night. The problem is, they pass by frequently.

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Accommodation's Reply

08 Sep 2026

Dear Mr./Ms. A*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of the management, I apologize for any inconvenience you may have experienced during your stay. We are committed to improving the safety and comfort of all our guests to ensure your stay was pleasant. We hope to welcome you back to our hotel again in the near future. Sincerely, The Manager

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R***a

10,0

/10

Reviewed 4 week(s) ago

Hotel staff is friendly, rooms are clean.

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Accommodation's Reply

08 Sep 2026

Dear Ms./Mrs. R*a, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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R***d

8,5

/10

Reviewed 4 week(s) ago

Good and safe atmosphere, comfortable for resting.

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Accommodation's Reply

08 Sep 2026

Dear Mr. R*d, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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ario n.

9,7

/10

Reviewed 4 week(s) ago

Good, hotel staff quickly handle requests.

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Accommodation's Reply

08 Sep 2026

Dear Mr. Ario N, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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ario n.

9,7

/10

Reviewed 4 week(s) ago

Good, the hotel staff also responded very quickly.

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Accommodation's Reply

08 Sep 2026

Dear Mr. Ario N, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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E***a

8,5

/10

Reviewed 5 week(s) ago

The hotel is near the city center.

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Accommodation's Reply

08 Sep 2026

Dear Mr./Ms. E*a, Grand Hawaii Pekanbaru Hotel extends its warmest greetings. Thank you for your stay and for submitting your review. We hope to welcome you back again in the future. Sincerely, The Manager

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Ayu K.

8,5

/10

Reviewed 5 week(s) ago

Always stay here, clean rooms and good staff response.

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Accommodation's Reply

08 Sep 2026

Dear Mr./Ms. Ayu, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the coming days. Sincerely, The Manager. (Reply dated September 8, 2026)

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c***l

Staycation

6,5

/10

Reviewed 6 week(s) ago

The AC wasn't cooling in the room, and it felt so hot that I couldn't sleep. It felt stifling. I'm so fed up staying here. I've reported it, but it's still hot. For 500,000 Rupiah, the room is too cramped, and the breakfast isn't very good.

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Accommodation's Reply

12 Aug 2026

Dear Mr./Ms. c*l, Sincerely, Grand Hawaii Hotel Pekanbaru. We thank you for staying at our hotel and for your review. On behalf of management, we apologize for any inconvenience you may have experienced during your stay. We will continue to improve and upgrade the air conditioning system in your room to ensure your comfort throughout your stay. We hope to welcome you back to our hotel in the future. Sincerely, The Manager

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R***d

Transit

8,5

/10

Reviewed 7 week(s) ago

The air heater is less noticeable, the rest is good.

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Accommodation's Reply

12 Aug 2026

Dear Mr. R*d, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and upgrade the hot water facilities in your room to ensure your comfort throughout your stay. We hope to welcome you back to our hotel again in the near future. Sincerely, The Manager

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Joni S.

10,0

/10

Reviewed 12 week(s) ago

A hotel with excellent facilities and excellent service. Highly recommended.

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Accommodation's Reply

12 Aug 2026

Dear Mr./Ms. Joni S., From the Grand Hawaii Hotel, Pekanbaru, we respectfully thank you for staying at our hotel and for your review. We hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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S***a

10,0

/10

Reviewed 13 week(s) ago

Good service, clean, comfortable rooms.

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Accommodation's Reply

12 Aug 2026

Dear Ms./Mrs. S*a, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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P***n

Leisure

8,3

/10

Reviewed 14 week(s) ago

The AC is not cold, only wind comes out.

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1 people find it helpful

Accommodation's Reply

12 Aug 2026

Dear Mr./Ms. P*n, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of management, I apologize for any inconvenience you may have experienced during your stay. We will continue to improve and upgrade the air conditioning system in your room to make your stay more comfortable. We hope to welcome you back to our hotel in the future. Sincerely, The Manager

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L***a

10,0

/10

Reviewed 14 week(s) ago

Comfortable, and super friendly service, clean.

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1 people find it helpful

Accommodation's Reply

12 Aug 2026

Dear Ms. L*a, Sincerely, Grand Hawaii Hotel, Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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T***i

10,0

/10

Reviewed 15 week(s) ago

The breakfast was delicious and the staff were excellent. I'll definitely stay here again next time I visit Pekanbaru. One word for this hotel: keep up the great service.

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1 people find it helpful

Accommodation's Reply

12 Aug 2026

Dear Ms./Mrs. T*i, Sincerely, Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We sincerely hope to welcome you back to our hotel again in the future. Sincerely, The Manager

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Grand Hawaii Hotel

Overall Ratings & Reviews Grand Hawaii Hotel

8,4

8,3

8,1

8,5

8,3

Traveler Reviews Grand Hawaii Hotel