8,3
Very Good
From 7.198 reviews
Provided by travelers on
Cleanliness

8,3

Room Comfort

8,3

Meal

8,1

Location

8,5

Service and Facilites

8,3

People often mention about Grand Hawaii Hotel
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Distance to City Center (76)
Staff Friendliness (71)
Ambiance (71)
Bedroom (59)
Bathroom (58)
Accessibility (57)
Surroundings (51)
Hotel Area (46)
Room Space (43)
Check-in/out Time (40)
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Traveler Reviews Grand Hawaii Hotel

Number of reviews per page
20
40
Customer reviews
W***i
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10,0
/10
Reviewed 3 day(s) ago
Really like it, the place is close to everywhere.
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Accommodation's Reply
21 Aug 2025
Dear Mr./s W*i, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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Endrawati
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9,0
/10
Reviewed 4 day(s) ago
Unpleasant receptionist
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Accommodation's Reply
21 Aug 2025
Dear Mr./s Endrawati, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. On behalf of the management, I sincerely apologize for the inconvenience caused by the less than pleasant service provided by the reception staff during your stay at our hotel. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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G***G
icon-origin-TRAVELOKA
7,0
/10
Reviewed 5 day(s) ago
I stayed at the Grand Hawaii Hotel expecting a comfortable experience, but there were several things I felt needed to improve: Service – The service provided was quite average, with nothing that made the stay memorable. Breakfast – The breakfast menu was also fairly standard, without any variety or outstanding flavors. Room Amenities – Simple items like tea, coffee, and sugar were not provided in the room, which are usually standard hotel amenities and are available upon request. Employee Ethics – Some employees displayed unprofessional behavior, especially during breakfast time. They took large portions of the same food provided for guests and ate in the guest area. Is this really the norm? Should there be a dedicated dining area for employees? Hot Water – There was no water heater in the room. Overall, I felt that my stay at the Grand Hawaii Hotel still needed improvement, especially in terms of service, employee professionalism, and more complete basic amenities. Thank you.
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Accommodation's Reply
21 Aug 2025
Dear Mr./s G*G, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. In the future, we will improve and enhance our room facilities, service, and employee professionalism. On behalf of the management, I sincerely apologize for any inconvenience you experienced during your stay at our hotel. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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Erdiana
icon-origin-TRAVELOKA
10,0
/10
Reviewed 1 week(s) ago
The hotel atmosphere is pleasant, we will stay here again when we go to Pekanbaru.
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1 people find it helpful
Accommodation's Reply
21 Aug 2025
Dear Mr./s Erdiana, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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Hotlan Y.
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Staycation
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9,4
/10
Reviewed 2 week(s) ago
Comfortable hotel, friendly hotel staff.
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Accommodation's Reply
11 Aug 2025
Dear Mr. Hotlan Y, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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A***a
icon-origin-TRAVELOKA
6,1
/10
Reviewed 2 week(s) ago
1. The room size I received didn't match the one listed on the app. 2. The toilet faucet leaked, wetting the floor and potentially causing an accident in the bathroom. 3. The hot water was barely noticeable.
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2 people find it helpful
Accommodation's Reply
11 Aug 2025
Dear Mr./s A*a, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will improve our room and other facilities to be even better in the future. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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Liberti N.
icon-origin-TRAVELOKA
5,4
/10
Reviewed 3 week(s) ago
The sandals provided were used sandals, the towels were dirty, the promised water was delivered to the room but it didn't arrive until check out, the gym room couldn't be accessed, very disappointed
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Accommodation's Reply
08 Aug 2025
Dear Mr./s Liberti N, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will improve our room and other facilities to be even better in the future. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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Petrick P.
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Leisure
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5,7
/10
Reviewed 3 week(s) ago
AC not cold, water is low, slippers are not allowed in the room, twin bed is too small, check in is slow, check out is slow, TV is not clean, room balcony is dirty,
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Accommodation's Reply
08 Aug 2025
Dear Mr./s Petrick P, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will improve our room and other facilities to be even better in the future. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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A***i
icon-Business
Business
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
The hotel is right in the center, close to business destinations. The hotel is strategically located, thank you. The price is quite high, but it's okay.
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Accommodation's Reply
08 Aug 2025
Dear Mr./s A*i, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Neat, clean and comfortable, delicious food.
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1 people find it helpful
Accommodation's Reply
08 Aug 2025
Dear Mr./s I*n, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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N***r
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Business
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10,0
/10
Reviewed 3 week(s) ago
It's quite comfortable and safe to see the sights in the city center.
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Accommodation's Reply
08 Aug 2025
Dear Mr./s N*r, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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I***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Easy to reach in the city center, clean and fragrant
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Accommodation's Reply
08 Aug 2025
Your Reply. Dear Mr./s I*n, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Clean, fragrant, clean, very friendly service
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Accommodation's Reply
08 Aug 2025
Your Reply. Dear Mr./s I*n, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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I***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Very cool, spacious and very comfortable
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Accommodation's Reply
08 Aug 2025
Your Reply. Dear Mr./s I*n, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Nice, comfortable, very clean and tidy, recommended
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Accommodation's Reply
08 Aug 2025
Your Reply. Dear Mr./s I*n, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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I***n
icon-Business
Business
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Clean toilets. Comfortable, delicious breakfast, and very friendly staff. Highly recommended.
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Accommodation's Reply
08 Aug 2025
Your Reply. Dear Mr./s I*n, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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I***n
icon-origin-TRAVELOKA
10,0
/10
Reviewed 3 week(s) ago
Great, clean, delicious and very comfortable, cheap price but good quality
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Accommodation's Reply
08 Aug 2025
Dear Mr./s I*n, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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g***i
icon-origin-TRAVELOKA
10,0
/10
Reviewed 4 week(s) ago
alternative family choice
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Accommodation's Reply
08 Aug 2025
Your Reply. Dear Mr./s g*i, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you very much for staying at our hotel and for your review. We look forward to welcoming you back to our hotel in the coming days. Best regards. Manager
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A***v
icon-origin-TRAVELOKA
9,7
/10
Reviewed 4 week(s) ago
If the door access card is not working, the hotel will follow up immediately.
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Accommodation's Reply
28 Jul 2025
Dear Mr./s A*v, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to improve our hotel facilities and services even further in the future. We look forward to welcoming you back to our hotel in the coming days. Best Regards, Manager
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Abdur R. 2.
icon-origin-TRAVELOKA
8,8
/10
Reviewed 4 week(s) ago
nice but wifi isnt funcitioning this time usually its not a problem
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Accommodation's Reply
28 Jul 2025
Dear Mr. Abdur R. 2, Warm greetings from Grand Hawaii Hotel Pekanbaru. Thank you for staying at our hotel and for your review. We will strive to improve our hotel facilities and services even further. We look forward to welcoming you back to our hotel in the coming days. Best regards, Manager
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Number of reviews per page
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