So far so good, just a little cold. Breakfast is delicious, flavorful, and not bland. Close to restaurants, so no hassle. Thank you.

The hotel and room were very comfortable. The staff were friendly. The atmosphere in the room was peaceful, and there were plenty of entertainment channels. The breakfast, although not extensive, was delicious. The location was excellent. Overall, I was satisfied with my stay here.

The room was very lacking 🙏🏻. When we checked in less than an hour later, we couldn't, then we suggested turning on the AC so we wouldn't be hot when we got home, but we couldn't. Then when we entered the room, it was a bit stuffy and there were animals on the bed. Then we moved rooms, the toilet seat was not good, there were some yellow spots but we asked for a replacement and it was immediately replaced. Better than the first room. The food is just so-so. Thank you

I stayed 4 nights at this hotel, good service, delicious breakfast menu, strategic hotel location

Quite satisfied staying here, strategic location

So far, the hotel is quite clean and comfortable, although the rooms are a bit cramped.

The staff service is good, friendly, the hot and cold shower water is normal, the water is strong, the room is quite clean, for the towels it would be better to just replace them with new ones because the current ones are dull and smell a bit unpleasant.

It could be cleaner, so it would be more comfortable.

Finished work at 11:00 PM immediately checked in, my expectation was that the room was ready as requested, but what happened, I was given a very dirty room that seemed like it hadn't been cleaned. (Remember the check-in time was at 2 PM while I checked in at 11:00 PM but the room was still dirty) very strong cigarette smell, the room was messy, lots of German cockroaches on the table, bathroom bed. This is the worst hotel check-in experience I've ever had because I'm a business traveler. The receptionist was NOT Friendly when I complained but after I mentioned the GM's name & I was also a new hotelier, she changed to be friendly & moved the room. Come on, your hotel used to be good but because it wasn't maintained & the cleanliness wasn't maintained so there were lots of pests. The next day it was flooded, rainwater in the corridor entered the room but the handling was slow, I complained at 5 AM but until 9 AM when I wanted to go to work it wasn't cleaned, all my shoes were wet. At 10 PM when I came home from work the floor where the shoes that were in the flood was still wet, apparently they weren't cleaned but they were just moved. The bathroom was often not cleaned but because I was too lazy to complain I let it go. We often stay at this hotel because it's walking distance from the office. But until I checked out, not a single management representative offered an apology or any courtesy. It's a shame the location is strategic, but the cleanliness and guest facilities are not well-maintained. Ms. Nicky, GM, and Mr. Yoyon, EXCOM, need to pay attention to the property.

Dear Top Management of Fame Hotel Sunset Road Bali, I am writing to formally express my disappointment regarding an incident that occurred during my stay on March 1, 2026, involving one of your receptionists, Ardi. On that evening, I personally requested two replacement towels and the standard allocation of two bottles of mineral water. Earlier, I had informed housekeeping not to clean my room, therefore I approached the front desk directly for assistance. Ardi informed me that housekeeping had already closed for the night and that I would only be able to receive the requested items the next morning at 8:00 AM. This explanation was unreasonable, as providing basic amenities such as towels and bottled water should not depend solely on housekeeping operating hours. I then politely asked if he could retrieve the towels from the laundry room. Ardi responded that he did not know the location of the laundry room. This response was highly questionable and unconvincing. It later became clear that the laundry room is located across from the staff locker area, a location that hotel employees should certainly be aware of. His response gave the impression that he was unwilling to assist and was simply making excuses to avoid helping. Furthermore, when I stated that I would submit a complaint through platforms such as Google Review, TripAdvisor, and app, Ardi responded in an extremely unprofessional manner by saying, “Oh, it’s okay, I will be the one replying to the complaint.” Such a statement is inappropriate and does not reflect the professionalism expected from a hotel staff member. He also claimed that he holds a leader position in the Front Office division. In my opinion, the position of Front Office Leader carries significant responsibility, and based on this experience, his conduct does not reflect the standards required for such a role. Additionally, as I was staying with my 4 years old child, I made sure to clean the floor using wet tissues for hygiene purposes.

Really enjoyed staying here, recommended for next stay.

Nothing was too much to ask, the room was wonderfully comfortable and clean. Very good food and amenities.

The staff was very friendly and nice location, close to kuta beach and Trans Studio Mall

Hotel with strategic location, cheap price and friendly service, clean rooms.

The place is okay, strategic, only the front parking lot is a bit smelly, overall okay

All in all, it's satisfactory, only the toilet is old and a bit uncomfortable, hopefully it can be replaced.

A very good hotel with excellent value for money. We traveled with our 6-month-old baby, and this hotel is very baby- and family-friendly. The breakfast offers a wide variety of delicious options. The hotel area is clean and has a unique and interesting atmosphere with a movie theme from different eras. Highly recommended for a family vacation in Bali.

A very good hotel with excellent value for money. We traveled with our 6-month-old baby, and this hotel is very baby- and family-friendly. The breakfast offers a wide variety of delicious options. The hotel area is clean and has a unique and interesting atmosphere with a movie theme from different eras. Highly recommended for a family vacation in Bali.

Maybe the reception staff needs to be increased.

The hotel is very comfortable and clean