8,2
Very Good
From 769 reviews
Provided by travelers on
Cleanliness

8,1

Room Comfort

8,0

Meal

7,6

Location

8,3

Service and Facilites

8,1

People often mention about TW Hotel
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Room Space (28)
Bedroom (27)
Distance to City Center (23)
Staff Friendliness (23)
Accessibility (20)
Ambiance (19)
Bathroom (18)
Hotel Area (17)
Wifi (16)
Check-in/out Time (16)
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Traveler Reviews TW Hotel

Number of reviews per page
20
40
Customer reviews
Andrie T.
icon-origin-TRAVELOKA
10,0
/10
Reviewed 2 week(s) ago
Friendly staff, clean room, will stay again next time
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Muhammad d.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 2 week(s) ago
Very satisfied staying at TW Hotel
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Verified Traveler
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 2 week(s) ago
Perhaps the smoking area should be moved away from the corridor. This way, when you open the door, you won't be hit by the smell of cigarettes.
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B***n
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 2 week(s) ago
The room was very clean, comfortable, and spacious. It had a view of Mount Gede. Its location on the main road made it easy to get everywhere.
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Hudoriah
icon-origin-TRAVELOKA
8,5
/10
Reviewed 3 week(s) ago
Comfortable and quiet. The room is very clean.
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C***R
icon-Leisure
Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 3 week(s) ago
Friendly and attractive, strategically located near the city center.
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W***y
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Transit
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
Strategic location on the main road, if you want to buy anything, it's close to Alfamart/Indomart, the service is also good, the staff are also friendly, got a room on the 1st floor, the room was clean, fragrant, the hot water was on, toiletries were also provided, basically it's great.. Thank you 👍
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Herry C.
icon-Medical
Medical
icon-origin-TRAVELOKA
8,2
/10
Reviewed 4 week(s) ago
I've stayed here many times. The service is excellent, very friendly and humble, the location is strategic, the rooms smell clean and fragrant. The only issue is that the television and TV recorder are covered in dust, and it looks like they're rarely cleaned.
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1 people find it helpful
P***i
icon-Transit
Transit
icon-origin-TRAVELOKA
8,5
/10
Reviewed 4 week(s) ago
The room is comfortable and well-equipped, but the teapot in the room should be checked more frequently after guests check out. When we checked in yesterday, the teapot still had coffee residue on it.
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Cucu H.
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Leisure
icon-origin-TRAVELOKA
9,4
/10
Reviewed 5 week(s) ago
Hotel staff is friendly, fast in service...
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N***a
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Staycation
icon-origin-TRAVELOKA
9,1
/10
Reviewed 5 week(s) ago
The AC is cold, the room is quite spacious, the bathroom is clean, minus the slight smell of cigarettes 🙂
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Resi n. h.
icon-origin-TRAVELOKA
8,5
/10
Reviewed 8 week(s) ago
The room is comfortable, spacious, clean, fragrant, suitable for that price 👍
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j***t
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
Friendly staff, clean, tidy rooms, and close to Alfamart.
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1 people find it helpful
j***t
icon-origin-TRAVELOKA
9,4
/10
Reviewed 10 week(s) ago
Friendly staff, clean, tidy rooms, and close to Alfamart.
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j***t
icon-origin-TRAVELOKA
10,0
/10
Reviewed 10 week(s) ago
Friendly staff, clean, tidy rooms, and close to Alfamart.
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1 people find it helpful
T***k
icon-origin-TRAVELOKA
10,0
/10
Reviewed 21 week(s) ago
Friendly prices and attractive rooms
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9,4
/10
Reviewed 22 week(s) ago
Good hotel and reliable price and good service
+2
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Accommodation's Reply
25 Nov 2025
Thank you for staying at our hotel.
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P***h
icon-Business
Business
icon-origin-TRAVELOKA
8,2
/10
Reviewed 24 week(s) ago
When I wanted to check in, it was already late and I was tired from work, but the receptionist was still friendly and said, "Please, sir, in room so-and-so on the 2nd floor after the stairs to the left, I have prepared the room." Great, right? The friendliness... pretty cool for the service.
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+4
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Accommodation's Reply
25 Nov 2025
Thank you for staying at our hotel.
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Verified Traveler
icon-Business
Business
icon-origin-TRAVELOKA
9,1
/10
Reviewed 27 week(s) ago
Finished the meeting at the hotel at 11:30 PM, the hotel staff were still serving me in a friendly manner, this is really cool... went into the room and immediately lay down to rest
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1 people find it helpful
Accommodation's Reply
25 Nov 2025
Thank you for staying at our hotel.
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Verified Traveler
icon-origin-TRAVELOKA
9,4
/10
Reviewed 28 week(s) ago
I've been a regular here whenever I come back to Cianjur. My previous room was just a bit lacking, with lots of ants. But yesterday I got room 9, near the reception, which was much more organized and tidy. The Wi-Fi was also faster than before. I'm really satisfied.
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Accommodation's Reply
25 Nov 2025
Thank you for staying at our hotel and we apologize for any inconvenience you may have experienced.
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Number of reviews per page
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40