Dear Sir/Madam, Thank you for taking the time to fill out this form and for giving us a positive review rating for Maxone Kramat. We apologize for the shortcomings in the air conditioning facilities. We will pass this information on to the relevant team to ensure that similar incidents do not happen again. Once again, we apologize for the inconvenience. All your suggestions and input are very useful for our progress, and we hope you will be pleased to visit Maxone Kramat Jakarta again on another occasion. Best regards, Management. Maxone Kramat